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Workforce Management Lead Jobs (NOW HIRING)

Rally House

$60K - $75K/yr

The Workforce Management Analyst supports the planning, analysis, and execution of workforce and ... Lead continuous improvement initiatives that simplify operations, reduce workload friction, and ...

Ohio Health

Functional Consulting & Discovery Lead functional discovery sessions with operational leaders to understand workforce, scheduling, and labor management needs. Translate business requirements into ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level ...

Black Box

Workforce Management Manager

Plano, TX · On-site

... Management (WFM) is responsible for designing, implementing, and optimizing workforce strategies ... Lead workforce analytics including headcount modeling, productivity metrics, utilization rates, and ...

Oscar Health

Program Lead, Workforce Management

Tempe, AZ · Hybrid

$67K - $89K/yr

We're hiring a Program Lead to join our Workforce Management team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level ...

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All JobsWorkforce Management Lead Jobs

Workforce Management Lead information

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$12

$48

$88

How much do workforce management lead jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for workforce management lead in the United States is $48.54, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $71.63 per hour, depending on experience, location, and employer.

How does a Workforce Management Lead collaborate with other departments to optimize staffing levels?

A Workforce Management Lead frequently works closely with operations, HR, and finance teams to ensure staffing aligns with business needs and budget constraints. They analyze data from various departments to forecast demand, adjust schedules, and minimize both overstaffing and understaffing. Effective collaboration involves regular meetings, transparent communication about staffing requirements, and integrating feedback from team leaders to refine workforce plans. This cross-functional approach helps improve productivity and maintain service levels across the organization.

What are the key skills and qualifications needed to thrive as a Workforce Management Lead, and why are they important?

To thrive as a Workforce Management Lead, you need expertise in workforce planning, data analysis, scheduling, and often a degree in business, human resources, or a related field. Familiarity with workforce management software (such as Kronos, NICE, or Genesys), advanced Excel skills, and sometimes certifications in project management or HR are highly valued. Strong leadership, problem-solving abilities, and effective communication help you collaborate with teams and drive operational efficiency. These competencies are essential for optimizing staffing, meeting business goals, and ensuring seamless operations in dynamic environments.

What is the difference between Workforce Management Lead vs Workforce Analyst?

AspectWorkforce Management LeadWorkforce Analyst
CredentialsTypically requires experience in workforce planning, certifications like APICS or workforce management coursesOften holds a degree in business, analytics, or related fields; may have certifications in data analysis
Work EnvironmentLeads teams, manages scheduling, forecasts staffing needs, and collaborates with managementAnalyzes data, prepares reports, and supports staffing decisions through data insights
Employer & Industry UsageUsed in call centers, retail, healthcare, and large service organizationsCommon in similar industries, focusing on data analysis and reporting roles

The Workforce Management Lead oversees staffing strategies and team management, while the Workforce Analyst focuses on data analysis and reporting to support staffing decisions. Both roles are essential in workforce planning but differ in scope and responsibilities.

What does a Workforce Management Lead do?

A Workforce Management Lead is responsible for overseeing and optimizing staff scheduling, forecasting labor needs, and ensuring that the organization meets its operational goals efficiently. They analyze data to predict staffing requirements, manage workforce planning tools, and collaborate with various departments to address resource gaps. Their role is crucial in balancing business demands with employee satisfaction and cost-effectiveness. Additionally, they often lead a team of analysts or coordinators to implement workforce strategies and improve productivity.
What job categories do people searching Workforce Management Lead jobs look for? The top searched job categories for Workforce Management Lead jobs are:
Workforce Management Lead jobs near you
Infographic showing various Workforce Management Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $100,970 per year, or $48.5 per hour.

Workforce Management Lead

Mohawk Valley Health Systems

Utica, NY • On-site

$75K - $105K/yr

Full-time

Posted 19 days ago

Job description

Job Summary
The Workforce Management Lead is responsible for overseeing workforce management operations including scheduling, time and attendance administration, labor productivity monitoring, workforce analytics, staffing optimization, and workforce planning. This role ensures workforce data aligns with organizational budgets, staffing plans, census-driven demand, and labor productivity targets. The position serves as a key partner to operational leaders, Finance, Payroll, and HR in driving labor efficiency, workforce compliance, and informed staffing decisions.
Core Job Responsibilities
  • Lead the administration, optimization, and continuous improvement of workforce management scheduling tools and processes
  • Maximize workforce management system functionality to operationalize organizational alignment, budget ex-pectations, goals, and objectives through scheduling, staffing optimization, labor forecasting, self-scheduling, shift bidding, open shift management, attendance management, objectives and workforce analytics
  • Evaluate schedule effectiveness and identify opportunities to improve staffing coverage, reduce overtime, minimize agency utilization, and optimize labor and financial resources
  • Develop labor forecasts for productivity and staffing recommendations based on historical trends, census pro-jections, industry benchmarks, and operational demand.
  • Evaluate departmental labor productivity metrics to ensure efficient workforce management. Analyze staffing levels against staffing recommendation, determine gaps, and make recommendations to eliminate gaps or re-adjust
  • Provide education and consultation to leaders on scheduling best practices, labor management principles, staffing methodologies, and workforce optimization strategies.
  • Build a reporting mechanism for workforce management dashboards, labor productivity reports, staffing ana-lytics, and executive-level workforce metrics.
  • Lead workforce management system testing, upgrades, implementations, and new functionality deployment.
  • Develop and maintain workforce management policies, procedures, and training materials.
  • Evaluate compliance with organizational scheduling policies, labor agreements, and applicable regulatory re-quirements
  • Performs other duties as required.

Education/Experience Requirements
REQUIRED:
  • Bachelor's Degree in Business Administration, Human Resources, Healthcare Administration, Finance, Information Systems, a related field or equivalent experience.
  • 5 years of workforce management, time and attendance, payroll, HRIS, labor analytics, scheduling, or healthcare operations experience.
  • Advanced Microsoft Excel, reporting, and workforce analytics experience.

PREFERRED:
  • Experience with Dayforce, Infor Workforce Management, UKG/Kronos, or similar workforce management platforms.
  • Experience in Healthcare.
  • Experience supporting labor budgeting and productivity programs.
  • Knowledge of census-based staffing models and workforce forecasting.

Licensure/Certification Requirements
Disclaimer
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Job Details
Req Id 98457
Department HUMAN RESOURCES
Shift Days
Shift Hours Worked 8.00
FTE 1
Work Schedule SALARIED GENERAL
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $75,000-$105,000

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