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The Workforce Management Lead applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Lead works on problems of diverse scope and complexity ranging from moderate to substantial.
CenterWell Pharmacy is seeking a highly technical and strategic Workforce Capacity Planning Lead to drive forecasting excellence and workforce planning performance within a key business unit. This role is ideal for a data-driven leader who combines deep analytical expertise with people leadership and a passion for modernizing workforce planning.
You will own forecasting strategy end-to-end while leading a small team (2-3 direct reports) and partnering closely with Operations and Finance. This role requires hands-on proficiency in advanced analytics, data engineering concepts, and visualization tools to elevate forecasting accuracy, scalability, and insight generation.
Use your skills to make an impact
Key Responsibilities
Forecasting Strategy & Ownership

• Own end-to-end forecasting and workforce capacity planning for an assigned business unit

• Develop and maintain short-term and long-range forecasts aligned with operational and financial plans

• Ensure alignment across demand forecasts, staffing strategies, and financial targets

• Define and continuously improve forecasting methodologies, assumptions, and governance

Technical & Analytical Leadership

• Design and implement advanced forecasting models using modern analytical tools and techniques

• Leverage Python and ETL tools to build, automate, and scale data pipelines and forecasting processes

• Utilize Power BI, Tableau, or similar platforms to deliver actionable, executive-ready insights

• Evaluate and introduce new tools, technologies, and analytics capabilities to modernize workforce planning

Performance Management & Insight Delivery

• Monitor forecast accuracy, bias, and capacity plan feasibility; proactively mitigate risk

• Lead performance reviews and present insights to senior and executive leadership

• Translate complex data into clear recommendations that drive operational and financial outcomes

• Maintain strong documentation, controls, and performance tracking standards

People Leadership

• Manage, coach, and develop a team of 2-3 Analysts/Senior Analysts

• Set clear expectations for analytical rigor, quality, and accountability

• Provide mentorship to elevate technical and business acumen across the team

• Foster a culture of continuous improvement and innovation

Cross-Functional Partnership

• Serve as a strategic partner to Operations and Finance leadership

• Influence decision-making by framing trade-offs, risks, and opportunities

• Ensure workforce strategies support broader business objectives and service commitments

Qualifications
Required

• Bachelor's degree in Analytics, Data Science, Business, Finance, or related field

• 8+ years of experience in workforce planning, forecasting, analytics, or related discipline

• Proven experience building and owning forecasting models in complex environments

• Strong hands-on proficiency in:

• Python (data analysis, modeling, automation)

• Data visualization tools (Power BI, Tableau, or similar)

• ETL processes and data pipeline development

• Demonstrated experience managing or leading a small team

• Strong communication skills with experience presenting to senior leadership

Preferred

• Experience in healthcare, pharmacy, or contact center operations

• Familiarity with workforce management systems (e.g., NICE, Aspect, Verint, etc.)

• Experience with cloud data platforms or modern analytics ecosystems (e.g., Azure, Snowflake)

• Background in statistical modeling, machine learning, or advanced forecasting techniques

Core Competencies

• Technical Expertise: Deep experience in Python, data modeling, and analytics tooling

• Forecasting Mastery: Advanced understanding of workforce forecasting and capacity planning

• Leadership: Ability to lead, develop, and inspire a high-performing analytical team

• Strategic Thinking: Connects workforce planning decisions to business and financial outcomes

• Executive Influence: Confident communicator who can translate data into action

• Systems Thinking: Understands the interplay of demand, staffing, productivity, and service

Success in This Role
In this role, you will:

• Deliver measurable improvements in forecast accuracy, bias reduction, and planning effectiveness

• Modernize forecasting processes through automation and advanced analytics

• Build scalable, sustainable data and reporting solutions

• Develop a high-performing, technically strong team

• Serve as a trusted advisor to business leaders

Why CenterWell Pharmacy
At CenterWell Pharmacy, we are committed to delivering high-quality, patient-centered care. This role offers the opportunity to shape the future of workforce planning through advanced analytics, innovation, and leadership-making a direct impact on both operational performance and patient experience.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$104,000 - $143,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 08-13-2026
About us
About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.
About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.