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Workforce Management Lead Jobs (NOW HIRING)

LanceSoft, Inc.

$80 - $85/hr

Client is seeking an experienced and strategic Senior Workforce Manager to lead our workforce capacity planning and management efforts. This pivotal role is responsible for ensuring optimal workforce ...

Ohio Health

Functional Consulting & Discovery Lead functional discovery sessions with operational leaders to understand workforce, scheduling, and labor management needs. Translate business requirements into ...

OhioHealth

Consultant Workforce Management

Columbus, OH · On-site

Functional Consulting & Discovery Lead functional discovery sessions with operational leaders to understand workforce, scheduling, and labor management needs. Translate business requirements into ...

Oscar Health

Program Lead, Workforce Management

Dallas, TX · Remote

$67K - $89K/yr

We're hiring a Program Lead to join our Workforce Management team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our ...

Black Box

Workforce Management Manager

Plano, TX · On-site

... Management (WFM) is responsible for designing, implementing, and optimizing workforce strategies ... Lead workforce analytics including headcount modeling, productivity metrics, utilization rates, and ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level ...

Oscar Health

Program Lead, Workforce Management

Tempe, AZ · Hybrid

$67K - $89K/yr

We're hiring a Program Lead to join our Workforce Management team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

Lead or participate in workforce management-related projects and initiatives, including skills management. * Complete work on a timely basis and deliver work products that meet objectives and ...

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Workforce Management Lead information

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$12

$48

$88

How much do workforce management lead jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for workforce management lead in the United States is $48.54, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $71.63 per hour, depending on experience, location, and employer.

How does a Workforce Management Lead collaborate with other departments to optimize staffing levels?

A Workforce Management Lead frequently works closely with operations, HR, and finance teams to ensure staffing aligns with business needs and budget constraints. They analyze data from various departments to forecast demand, adjust schedules, and minimize both overstaffing and understaffing. Effective collaboration involves regular meetings, transparent communication about staffing requirements, and integrating feedback from team leaders to refine workforce plans. This cross-functional approach helps improve productivity and maintain service levels across the organization.

What are the key skills and qualifications needed to thrive as a Workforce Management Lead, and why are they important?

To thrive as a Workforce Management Lead, you need expertise in workforce planning, data analysis, scheduling, and often a degree in business, human resources, or a related field. Familiarity with workforce management software (such as Kronos, NICE, or Genesys), advanced Excel skills, and sometimes certifications in project management or HR are highly valued. Strong leadership, problem-solving abilities, and effective communication help you collaborate with teams and drive operational efficiency. These competencies are essential for optimizing staffing, meeting business goals, and ensuring seamless operations in dynamic environments.

What is the difference between Workforce Management Lead vs Workforce Analyst?

AspectWorkforce Management LeadWorkforce Analyst
CredentialsTypically requires experience in workforce planning, certifications like APICS or workforce management coursesOften holds a degree in business, analytics, or related fields; may have certifications in data analysis
Work EnvironmentLeads teams, manages scheduling, forecasts staffing needs, and collaborates with managementAnalyzes data, prepares reports, and supports staffing decisions through data insights
Employer & Industry UsageUsed in call centers, retail, healthcare, and large service organizationsCommon in similar industries, focusing on data analysis and reporting roles

The Workforce Management Lead oversees staffing strategies and team management, while the Workforce Analyst focuses on data analysis and reporting to support staffing decisions. Both roles are essential in workforce planning but differ in scope and responsibilities.

What does a Workforce Management Lead do?

A Workforce Management Lead is responsible for overseeing and optimizing staff scheduling, forecasting labor needs, and ensuring that the organization meets its operational goals efficiently. They analyze data to predict staffing requirements, manage workforce planning tools, and collaborate with various departments to address resource gaps. Their role is crucial in balancing business demands with employee satisfaction and cost-effectiveness. Additionally, they often lead a team of analysts or coordinators to implement workforce strategies and improve productivity.
More about Workforce Management Lead jobs
What job categories do people searching Workforce Management Lead jobs look for? The top searched job categories for Workforce Management Lead jobs are:
Workforce Management Lead jobs near you
Infographic showing various Workforce Management Lead job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $100,970 per year, or $48.5 per hour.
Workforce Management Consultant

Workforce Management Consultant

LanceSoft, Inc.

On-site

$80 - $85/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Title: Customer Service Workforce Manager-WFM Strategy Consultant

Duration: 4 months Contract

Location: Detroit MI USA 48226-1203

Shift: Business hours

Pay Range: $80/hr. - $85/hr. On W2.


Additional Info:

Preference would be for local candidates, but is willing to open that up to remote candidates that would be willing to travel to Detroit when needed,

especially the first week of the assignement

PT - Approx 15 hours per week.


Description:

Customer Service Workforce Manager-WFM Strategy Consultant

Description:

Preference would be for local candidates, but is willing to open that up to remote candidates that would be willing to travel to Detroit when needed, especially the first week of the assignement

PT - Approx 15 hours per week.

Client is seeking an experienced and strategic Senior Workforce Manager to lead our workforce capacity planning and management efforts. This pivotal role is responsible for ensuring optimal workforce operations locally as well as across our global BPO partners in Egypt and the Philippines. The role is instrumental in expanding the footprint for our domestic operation across our client business partners. The ideal candidate will possess deep expertise in workforce management, particularly with the IEX NICE platform, and have a proven track record of managing large-scale operations with nearly 1,000 representatives.

Key Responsibilities:

Strategic Workforce Planning: Develop and execute comprehensive workforce strategies to meet long-term business objectives and service level agreements.

Forecasting: Utilize advanced analytical techniques to predict future workforce needs, ensuring alignment with business growth and seasonal variations.

Scheduling: Oversee the creation and management of efficient schedules that optimize workforce availability and productivity while meeting service level targets.

Real-Time Management: Lead real-time analysts in monitoring and adjusting workforce performance to maintain operational efficiency and address immediate challenges.

BPO Vendor Management: Partner with BPO operations in Egypt and the Philippines to ensure seamless integration and alignment with contractual penalties & incentives.

Performance Management: Utilize the IEX NICE platform to track, analyze, and enhance workforce performance, implementing continuous improvement initiatives.

Reporting and Analytics: Direct the reporting team to deliver accurate and timely performance reports, providing actionable insights to senior leadership.

Stakeholder Engagement: Collaborate with Executives and Operational leaders, and other key stakeholders to address workforce-related challenges, drive strategic initiatives, and support organizational goals.

Budget Management: Construct and support the workforce budget of nearly $40 million, ensuring cost-effective allocation of resources and adherence to financial targets.

Qualifications:

Bachelor’s degree in Business Administration, Human Resources, or a related field; Master’s degree preferred.

Minimum of 10 years of experience in workforce management, with at least 5 years in a senior or managerial role.

Extensive experience offshoring experience

Proficiency with the IEX, NICE, and PowerBI.

Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights.

Excellent leadership and team management skills, with a proven ability to lead cross-functional teams.

Exceptional communication and interpersonal skills, capable of influencing and engaging stakeholders at all levels.

Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Green Belt Certification required; Black Belt Certification preferred.

Preferred Qualifications:

MBA

Certification in workforce management or related areas.

Black Belt Certification

Experience in the energy sector or similar industries.

LanceSoft logo

About LanceSoft

Sourced by ZipRecruiter

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Herndon, VA, US

Year founded

2000

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