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Workforce Management Lead Jobs (NOW HIRING)

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

Lead or participate in workforce management-related projects and initiatives, including skills management. * Complete work on a timely basis and deliver work products that meet objectives and ...

Oscar Health

Program Lead, Workforce Management

Tempe, AZ · On-site

$67K - $89K/yr

We're hiring a Program Lead to join our Workforce Management team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tampa, FL · Hybrid

$81K - $95K/yr

Lead or participate in workforce management-related projects and initiatives, including skills management. * Complete work on a timely basis and deliver work products that meet objectives and ...

M&T Bank

Workforce Management Forecaster

Williamsville, NY · On-site

$26 - $43.34/hr

The Workforce Management Forecaster serves in the capacity of providing short/midterm forecasting ... Is lead on providing staffing level recommendations and service level impacts for one-time system ...

Oscar Health

Program Lead, Workforce Management

Tempe, AZ · Hybrid

$67K - $89K/yr

We're hiring a Program Lead to join our Workforce Management team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our ...

Insurance Group

Be Seen First

Workforce Manager

Charlotte, NC · Remote

$98K - $112K/yr

Scheduling & Workforce Management * * Oversee the creation and maintenance of employee schedules ... Lead the Real-Time Analyst (RTA) team responsible for monitoring daily contact center performance.

Walmart

Manager, Workforce Planning

Elm Springs, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

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Workforce Management Lead information

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$12

$48

$88

How much do workforce management lead jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for workforce management lead in the United States is $48.54, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $71.63 per hour, depending on experience, location, and employer.

How does a Workforce Management Lead collaborate with other departments to optimize staffing levels?

A Workforce Management Lead frequently works closely with operations, HR, and finance teams to ensure staffing aligns with business needs and budget constraints. They analyze data from various departments to forecast demand, adjust schedules, and minimize both overstaffing and understaffing. Effective collaboration involves regular meetings, transparent communication about staffing requirements, and integrating feedback from team leaders to refine workforce plans. This cross-functional approach helps improve productivity and maintain service levels across the organization.

What are the key skills and qualifications needed to thrive as a Workforce Management Lead, and why are they important?

To thrive as a Workforce Management Lead, you need expertise in workforce planning, data analysis, scheduling, and often a degree in business, human resources, or a related field. Familiarity with workforce management software (such as Kronos, NICE, or Genesys), advanced Excel skills, and sometimes certifications in project management or HR are highly valued. Strong leadership, problem-solving abilities, and effective communication help you collaborate with teams and drive operational efficiency. These competencies are essential for optimizing staffing, meeting business goals, and ensuring seamless operations in dynamic environments.

What is the difference between Workforce Management Lead vs Workforce Analyst?

AspectWorkforce Management LeadWorkforce Analyst
CredentialsTypically requires experience in workforce planning, certifications like APICS or workforce management coursesOften holds a degree in business, analytics, or related fields; may have certifications in data analysis
Work EnvironmentLeads teams, manages scheduling, forecasts staffing needs, and collaborates with managementAnalyzes data, prepares reports, and supports staffing decisions through data insights
Employer & Industry UsageUsed in call centers, retail, healthcare, and large service organizationsCommon in similar industries, focusing on data analysis and reporting roles

The Workforce Management Lead oversees staffing strategies and team management, while the Workforce Analyst focuses on data analysis and reporting to support staffing decisions. Both roles are essential in workforce planning but differ in scope and responsibilities.

What does a Workforce Management Lead do?

A Workforce Management Lead is responsible for overseeing and optimizing staff scheduling, forecasting labor needs, and ensuring that the organization meets its operational goals efficiently. They analyze data to predict staffing requirements, manage workforce planning tools, and collaborate with various departments to address resource gaps. Their role is crucial in balancing business demands with employee satisfaction and cost-effectiveness. Additionally, they often lead a team of analysts or coordinators to implement workforce strategies and improve productivity.
What job categories do people searching Workforce Management Lead jobs look for? The top searched job categories for Workforce Management Lead jobs are:
Workforce Management Lead jobs near you
Infographic showing various Workforce Management Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $100,970 per year, or $48.5 per hour.

Workforce Management Software Consultant

Winaxis

Dallas, TX • On-site

Contractor

Re-posted 25 days ago

Job description

Job Summary (Lead Consultant – Workforce Management Software Consultant, Dallas, TX):
- Lead the implementation and configuration of Workforce Management (WFM) solutions, specifically ADP Workforce Management.
- Analyze business requirements and design WFM solutions to align with organizational HR and payroll goals.
- Ensure seamless integration of WFM with SAP HCM (Time Management, Payroll) and SuccessFactors Employee Central.
- Design and manage both real-time and batch integrations between ADP WFM, SAP HCM, and SuccessFactors.
- Work with APIs, middleware (e.g., SAP integration suite, Dell Boomi), and file-based interfaces for integration.
- Troubleshoot and resolve integration issues, ensuring data consistency across HR and payroll systems.
- Configure WFM modules including scheduling, time tracking, attendance, and leave management.
- Ensure solutions comply with applicable labor laws, union agreements, and company policies.
- Support time evaluation and payroll integration within SAP.
- Serve as a subject matter expert in WFM processes, integration, and compliance.
- Collaborate with cross-functional teams to deliver effective WFM solutions.
- Maintain strong expertise in US Payroll and cloud-based WFM solutions.
- Utilize strong problem-solving skills to address system and integration challenges.