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Workforce Management Lead Jobs (NOW HIRING)

Oscar Health

Program Lead, Workforce Management

Tempe, AZ · On-site

$67K - $89K/yr

We're hiring a Program Lead to join our Workforce Management team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tampa, FL · Hybrid

$81K - $95K/yr

Lead or participate in workforce management-related projects and initiatives, including skills management. * Complete work on a timely basis and deliver work products that meet objectives and ...

Oscar Health

Program Lead, Workforce Management

Tempe, AZ · Hybrid

$67K - $89K/yr

We're hiring a Program Lead to join our Workforce Management team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our ...

M&T Bank

Workforce Management Forecaster

Williamsville, NY · On-site

$26 - $43.34/hr

The Workforce Management Forecaster serves in the capacity of providing short/midterm forecasting ... Is lead on providing staffing level recommendations and service level impacts for one-time system ...

Morgan Stanley

Workforce Management, ED

Sandy, UT · On-site

This role owns the end-to-end Workforce Management (WFM) functional lifecycle for a regulated ... Lead design and optimization of Genesys scheduling constructs, including: * Rules, templates ...

Morgan Stanley

Workforce Management, ED

New York, NY · On-site

This role owns the end-to-end Workforce Management (WFM) functional lifecycle for a regulated ... Lead design and optimization of Genesys scheduling constructs, including: * Rules, templates ...

Morgan Stanley

Workforce Management, ED

New York, NY · On-site

This role owns the end-to-end Workforce Management (WFM) functional lifecycle for a regulated ... Lead design and optimization of Genesys scheduling constructs, including: * Rules, templates ...

Morgan Stanley

Workforce Management, ED

Tampa, FL · On-site

This role owns the end-to-end Workforce Management (WFM) functional lifecycle for a regulated ... Lead design and optimization of Genesys scheduling constructs, including: * Rules, templates ...

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All JobsWorkforce Management Lead Jobs

Workforce Management Lead information

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$12

$48

$88

How much do workforce management lead jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for workforce management lead in the United States is $48.54, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $71.63 per hour, depending on experience, location, and employer.

How does a Workforce Management Lead collaborate with other departments to optimize staffing levels?

A Workforce Management Lead frequently works closely with operations, HR, and finance teams to ensure staffing aligns with business needs and budget constraints. They analyze data from various departments to forecast demand, adjust schedules, and minimize both overstaffing and understaffing. Effective collaboration involves regular meetings, transparent communication about staffing requirements, and integrating feedback from team leaders to refine workforce plans. This cross-functional approach helps improve productivity and maintain service levels across the organization.

What are the key skills and qualifications needed to thrive as a Workforce Management Lead, and why are they important?

To thrive as a Workforce Management Lead, you need expertise in workforce planning, data analysis, scheduling, and often a degree in business, human resources, or a related field. Familiarity with workforce management software (such as Kronos, NICE, or Genesys), advanced Excel skills, and sometimes certifications in project management or HR are highly valued. Strong leadership, problem-solving abilities, and effective communication help you collaborate with teams and drive operational efficiency. These competencies are essential for optimizing staffing, meeting business goals, and ensuring seamless operations in dynamic environments.

What is the difference between Workforce Management Lead vs Workforce Analyst?

AspectWorkforce Management LeadWorkforce Analyst
CredentialsTypically requires experience in workforce planning, certifications like APICS or workforce management coursesOften holds a degree in business, analytics, or related fields; may have certifications in data analysis
Work EnvironmentLeads teams, manages scheduling, forecasts staffing needs, and collaborates with managementAnalyzes data, prepares reports, and supports staffing decisions through data insights
Employer & Industry UsageUsed in call centers, retail, healthcare, and large service organizationsCommon in similar industries, focusing on data analysis and reporting roles

The Workforce Management Lead oversees staffing strategies and team management, while the Workforce Analyst focuses on data analysis and reporting to support staffing decisions. Both roles are essential in workforce planning but differ in scope and responsibilities.

What does a Workforce Management Lead do?

A Workforce Management Lead is responsible for overseeing and optimizing staff scheduling, forecasting labor needs, and ensuring that the organization meets its operational goals efficiently. They analyze data to predict staffing requirements, manage workforce planning tools, and collaborate with various departments to address resource gaps. Their role is crucial in balancing business demands with employee satisfaction and cost-effectiveness. Additionally, they often lead a team of analysts or coordinators to implement workforce strategies and improve productivity.
More about Workforce Management Lead jobs
What job categories do people searching Workforce Management Lead jobs look for? The top searched job categories for Workforce Management Lead jobs are:
Workforce Management Lead jobs near you
Infographic showing various Workforce Management Lead job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $100,970 per year, or $48.5 per hour.
Program Lead, Workforce Management

Program Lead, Workforce Management

Oscar Health

New York, NY • On-site

$75K - $98K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Oscar Health rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

238th of 281 rated insurance

Job description

Hi, we're Oscar. We're hiring a Program Lead to join our Workforce Management team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.
About the role:
The Workforce Management Program Lead supports the management, optimization, and implementation of workforce management program tools in support of achieving organizational goals. You are responsible to implement lean, repeatable and scalable tools and techniques and independently represent the team within the broader organization.
You will report into the Associate Director, Workforce Management.
Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid
Pay Transparency: The base pay for this role is: $75,348 - $98,894 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Responsibilities:
  • With support from leadership, help identify risks; respond to and resolve issues/errors/escalations through investigation to inform insights for short/medium/long-term technology-enabled processes and solutions
  • Coordinate projects and processes to help ensure key milestones and service levels are met
  • Partner with leadership to strategize, implement, and manage arrangements aimed at lowering overall cost or improving outcomes
  • Partner with cross-functional teams to ensure action plans align with continuous improvement goals, and participate in collaboration with peers and cross-functional stakeholders
  • Gather and analyze data, finding trends and insights, to root cause problems and identify countermeasures.
  • Provide recommendations that ensure financial discipline and quality
  • Support identifying and implementing process improvement initiatives, as well as mindset shifts, to optimize operational efficiency and achieve performance targets
  • Compliance with all applicable laws and regulations
  • Other duties as assigned

Requirements:
  • 1+ years of professional experience in Workforce Management
  • Extensive experience managing NICE IEX or InContact systems
  • 1+ years of experience using data and metrics to drive improvements
  • 1+ years of experience in process improvement and workflow design
  • 1+ years of experience in developing and presenting information and recommendations aimed at Senior Leadership
  • Proficiency in Excel or Sheets

Bonus points:
  • ACA marketplace, provider network, claims, healthcare quality, or provider data experience
  • Training or experience applying Continuous Process Improvement or Lean Six Sigma principles
  • Experience with project coordination or management in a matrixed organization
  • Contact center leadership experience
  • Experience using SQL

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

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