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Workforce Management Lead Jobs (NOW HIRING)

Walmart

Manager, Workforce Planning

Tontitown, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Decatur, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Anderson, MO · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Gravette, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Springdale, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Lowell, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Cave Springs, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Pea Ridge, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Noel, MO · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Bella Vista, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Farmington, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Bentonville, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Elkins, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Cassville, MO · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Centerton, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Goshen, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Johnson, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Greenland, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Rogers, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Fayetteville, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

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All JobsWorkforce Management Lead Jobs

Workforce Management Lead information

See salary details

$12

$48

$88

How much do workforce management lead jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for workforce management lead in the United States is $48.54, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $71.63 per hour, depending on experience, location, and employer.

How does a Workforce Management Lead collaborate with other departments to optimize staffing levels?

A Workforce Management Lead frequently works closely with operations, HR, and finance teams to ensure staffing aligns with business needs and budget constraints. They analyze data from various departments to forecast demand, adjust schedules, and minimize both overstaffing and understaffing. Effective collaboration involves regular meetings, transparent communication about staffing requirements, and integrating feedback from team leaders to refine workforce plans. This cross-functional approach helps improve productivity and maintain service levels across the organization.

What are the key skills and qualifications needed to thrive as a Workforce Management Lead, and why are they important?

To thrive as a Workforce Management Lead, you need expertise in workforce planning, data analysis, scheduling, and often a degree in business, human resources, or a related field. Familiarity with workforce management software (such as Kronos, NICE, or Genesys), advanced Excel skills, and sometimes certifications in project management or HR are highly valued. Strong leadership, problem-solving abilities, and effective communication help you collaborate with teams and drive operational efficiency. These competencies are essential for optimizing staffing, meeting business goals, and ensuring seamless operations in dynamic environments.

What is the difference between Workforce Management Lead vs Workforce Analyst?

AspectWorkforce Management LeadWorkforce Analyst
CredentialsTypically requires experience in workforce planning, certifications like APICS or workforce management coursesOften holds a degree in business, analytics, or related fields; may have certifications in data analysis
Work EnvironmentLeads teams, manages scheduling, forecasts staffing needs, and collaborates with managementAnalyzes data, prepares reports, and supports staffing decisions through data insights
Employer & Industry UsageUsed in call centers, retail, healthcare, and large service organizationsCommon in similar industries, focusing on data analysis and reporting roles

The Workforce Management Lead oversees staffing strategies and team management, while the Workforce Analyst focuses on data analysis and reporting to support staffing decisions. Both roles are essential in workforce planning but differ in scope and responsibilities.

What does a Workforce Management Lead do?

A Workforce Management Lead is responsible for overseeing and optimizing staff scheduling, forecasting labor needs, and ensuring that the organization meets its operational goals efficiently. They analyze data to predict staffing requirements, manage workforce planning tools, and collaborate with various departments to address resource gaps. Their role is crucial in balancing business demands with employee satisfaction and cost-effectiveness. Additionally, they often lead a team of analysts or coordinators to implement workforce strategies and improve productivity.
What job categories do people searching Workforce Management Lead jobs look for? The top searched job categories for Workforce Management Lead jobs are:
Workforce Management Lead jobs near you
Infographic showing various Workforce Management Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $100,970 per year, or $48.5 per hour.

Manager, Workforce Planning

Walmart

Tontitown, AR • On-site

$80K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,380 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers

Job description

Position Summary...Location: Bentonville, AR (onsite)
The Manager, Workforce Management is responsible for leading the end-to-end Workforce Management function for assigned Marketplace Operations business areas. This role oversees workforce planning execution, scheduling, real-time operations, staffing optimization, vendor performance, and operational governance while partnering across Operations, Forecasting, Finance, Product, Analytics, and BPO teams. The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership
  • Lead the end-to-end Workforce Management function across assigned business areas.
  • Own workforce execution from forecast intake through scheduling, intraday management, and reporting.
  • Establish Workforce Management governance and best practices.
Scheduling & Workforce Planning
  • Lead schedule creation, optimization, publication, and schedule change management.
  • Optimize staffing while balancing business requirements and employee experience.
Intraday & Real-Time Operations
  • Lead intraday workforce execution to achieve service levels.
  • Manage schedule adherence, occupancy, staffing risks, overtime, VTO, and contingency plans.
Operational Performance
  • Monitor workforce KPIs and drive corrective actions.
  • Conduct workforce reviews to improve efficiency and operational performance.
Cross-Functional Partnership
  • Partner with Operations, Forecasting, Finance, Product, Analytics, HR, Engineering, and BPO partners to execute workforce strategies.
Vendor & BPO Workforce Management
  • Oversee Workforce Management execution across outsourced operations.
  • Ensure vendor staffing and scheduling align with business expectations.
Continuous Improvement
  • Drive automation, process improvements, and Workforce Management system enhancements.
  • Standardize Workforce Management processes and documentation.
People Leadership
  • Lead, coach, and develop Schedulers and Real-Time Analysts.
  • Establish performance expectations and support career development.
Minimum Qualifications
  • Bachelor's degree in Business, Operations, Supply Chain, Engineering, or a related field.
  • 8+ years of Workforce Management, Scheduling, Real-Time Management, or Contact Center Operations experience.
  • 3+ years of people leadership experience.
  • Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys.
  • Advanced Microsoft Excel skills and strong analytical abilities.
Preferred Qualifications
  • Retail, eCommerce, Marketplace, or omnichannel operations experience.
  • Experience managing BPO workforce operations.
  • Experience with SQL, Tableau, or Power BI.
  • Knowledge of Erlang, scheduling optimization, and intraday management.
Success Metrics
  • Service Level Achievement
  • Schedule Efficiency
  • Schedule Adherence
  • Occupancy
  • Staffing Variance
  • Overtime & VTO Optimization
  • Productivity
  • Workforce Utilization
  • Stakeholder Satisfaction
Core Competencies
  • Workforce Management
  • Scheduling
  • Intraday Operations
  • Operational Excellence
  • Leadership
  • Continuous Improvement
  • Data-Driven Decision Making
  • Cross-Functional Collaboration
Why This Role Matters This role translates workforce strategies into operational execution, ensuring Marketplace Operations consistently delivers strong service levels, operational efficiency, and an excellent customer and seller experience. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 2 years’ experience in data management, business analytics, statistics, or related area OR 4 years’ experience in data analysis, statistics, computer science, or related area. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in in Analytics, Statistics, Computer Science, Mathematics or related field, Project Management Certification, Six Sigma certification Primary Location... 1601 SE 10th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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