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Fixed Operations Manager Jobs in Michigan (NOW HIRING)

Proof

Client Service Operations Manager

Southfield, MI · On-site

Client Service Operations, Manager Client Service Operations Southfield, Michigan Full-Time ABOUT ... Build team-level fixes that don't require new budget or new tools. Leverage peers and other teams ...

Matick Automotive

Parts Inventory Specialist

Redford, MI

$17 - $18.50/hr

... fixed operations, supporting our World Class GM Certified Technicians while gaining real, practical knowledge of automotive parts, service operations, and inventory management. This position is ...

Matick Automotive

Parts Inventory Specialist

Redford, MI

$17 - $18.50/hr

... fixed operations, supporting our World Class GM Certified Technicians while gaining real, practical knowledge of automotive parts, service operations, and inventory management. This position is ...

Stellantis

Dealer Audit Manager

Auburn Hills, MI · On-site

$98K - $129K/yr

The Dealer Audit Warranty Manager is responsible for leading and supervising dealer auditors and ... on fixed operations departments * Automotive (Technical) - In-depth knowledge of automotive ...

Ray Laethem Buick GMC

Service Manager

Detroit, MI · On-site

An Assistant Service Manager * A Shop Foreman with strong people skills ... A Fixed Operations leader looking for a better culture The title you have today matters less than ...

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All JobsFixed Operations JobsFixed Operations Manager JobsFixed Operations Manager Jobs in Michigan

Fixed Operations Manager information

See Michigan salary details

$27K

$55.3K

$103.3K

How much do fixed operations manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for fixed operations manager in Michigan is $55,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $67,500.00 per year, depending on experience, location, and employer.

What is the difference between Fixed Operations Manager vs Service Director?

AspectFixed Operations ManagerService Director
CredentialsExperience in automotive service, certifications like ASE or OEM-specific trainingSimilar certifications, often with additional leadership or business management credentials
Work EnvironmentOversees service, parts, and repair departments within a dealershipLeads the entire service department, focusing on operations, customer satisfaction, and profitability
Industry UsageCommonly used in automotive dealerships and repair shopsPrimarily used in larger dealerships or automotive groups with broader responsibilities

The Fixed Operations Manager and Service Director roles share similar credentials and work environments, both focusing on automotive service operations. However, the Service Director typically has a broader scope, overseeing the entire service department's strategic and operational aspects, especially in larger dealerships. The Fixed Operations Manager often handles day-to-day management, making these roles distinct yet closely related in the automotive industry.

How does a Fixed Operations Manager typically collaborate with other departments within a dealership?

A Fixed Operations Manager works closely with the service, parts, and sometimes body shop departments to ensure smooth workflows and consistent customer satisfaction. They often coordinate with the sales department to align service promotions or resolve customer concerns that span multiple areas. Regular meetings and clear communication with department heads are common, facilitating unified goals and addressing operational challenges. This collaborative approach helps maximize efficiency, drive profitability, and support overall dealership success.

What is a Fixed Operations Manager?

A Fixed Operations Manager oversees the service, parts, and sometimes the body shop departments in an automotive dealership. Their primary responsibilities include managing daily operations, ensuring high customer satisfaction, increasing profitability, and maintaining efficient workflow in these departments. They work closely with service advisors, technicians, and parts staff to coordinate repairs, maintenance, and parts sales. Effective Fixed Operations Managers also focus on staff training, process improvement, and meeting performance targets for the dealership.

What is the highest paid position at a car dealership?

The highest paid position at a car dealership is typically the General Manager or Dealer Principal, who oversees all operations and profits. These roles often have the highest compensation, including salary, bonuses, and profit sharing, due to their responsibility for the dealership's success.

What are the key skills and qualifications needed to thrive as a Fixed Operations Manager, and why are they important?

To thrive as a Fixed Operations Manager, you need a solid background in automotive service operations, inventory management, and customer service, typically supported by experience in dealership environments and sometimes a degree in business or automotive management. Familiarity with dealership management systems (DMS), repair order software, and manufacturer certification programs is highly valuable. Leadership, problem-solving, and strong communication skills help motivate teams and ensure customer satisfaction. These skills are essential for optimizing service department efficiency, driving revenue growth, and maintaining high customer loyalty in a competitive market.

Is operations manager a high position?

An operations manager is generally considered a mid- to senior-level management role responsible for overseeing daily business activities, implementing policies, and improving efficiency. The position often requires leadership skills, experience, and sometimes certifications, and it can lead to higher executive roles such as director or vice president.

What does a fixed operations manager do?

A fixed operations manager oversees the service, parts, and collision repair departments of an automotive dealership. They coordinate staff, manage budgets, ensure customer satisfaction, and optimize operational efficiency using tools like dealership management systems. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

Is ops manager higher than GM?

In the context of a Fixed Operations Manager, this role typically reports to a General Manager (GM) and focuses on overseeing service, parts, and collision repair departments. The GM holds a broader leadership position responsible for overall dealership or business operations, making the GM generally higher in hierarchy than the Fixed Operations Manager.
What are the most commonly searched types of Fixed Operations jobs in Michigan? The most popular types of Fixed Operations jobs in Michigan are:
What are popular job titles related to Fixed Operations Manager jobs in Michigan? For Fixed Operations Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Fixed Operations Manager jobs in Michigan look for? The top searched job categories for Fixed Operations Manager jobs in Michigan are:
What cities in Michigan are hiring for Fixed Operations Manager jobs? Cities in Michigan with the most Fixed Operations Manager job openings:
Fixed Operations Manager jobs near you
Infographic showing various Fixed Operations Manager job openings in Michigan as of July 2026, with employment types broken down into 72% Full Time, 24% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $55,308 per year, or $26.6 per hour.
Client Service Operations Manager

Client Service Operations Manager

Proof

Southfield, MI • On-site

Other

Medical, Dental, Vision

Posted 24 days ago

Job description

Client Service Operations, Manager

Client Service Operations    Southfield, Michigan    Full-Time

ABOUT PROOF

Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform - automating document ingestion, compliance, real-time job matching, and integrations with leading legal software. Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers.

ROLE OVERVIEW

The Operations Manager runs a service-delivery team end-to-end - directly managing Specialists, and accountable for the team's KPIs, client experience, and people development. The defining shift from Senior Specialist to Manager is people leadership; everything else in this role is downstream of doing that well. The role is evaluated against Proof's competency framework, organized into three areas: Execution & Quality, Technical Expertise, and Communication & Collaboration.

COMPETENCY FRAMEWORK

Execution & Quality

  • Critical Thinking & Problem Solving: Diagnose at the team and workflow level - distinguish one-off issues from systemic ones. Decide under uncertainty and document reasoning so calls are auditable. Own root-cause analysis through to verification. Escalations come with a recommendation.
  • Inquisitive: Ask why your team's metrics moved, not just whether they hit. Pull threads on weak signals before they become problems.
  • Proactive: Anticipate problems before they hit - capacity, volume spikes, client risk, talent gaps - and bring them up with proposed fixes, not just warnings.
  • Resourceful: Solve with what you have. Build team-level fixes that don't require new budget or new tools. Leverage peers and other teams effectively to unblock your team.
  • Owner Mindset: Held accountable for the team's KPIs, people, and escalations. Surface blockers with proposed solutions.
  • Customer-Service Focused: Accountable for the client experience your team delivers; hitting SLA is the floor, client outcomes are the bar. Operations point of contact for assigned strategic clients. Build operational empathy on the team.
  • Responsible / Reliable: Do what you say you're going to do; the team plans against your commitments. Own mistakes without deflection. Close loops without being chased.
  • Flexible / Adaptable: Translate organizational change into clear team direction within days, not weeks. Stay steady during incidents and reorganizations - the team's stress tracks below your own.
  • Attention to Detail: Held accountable for the team's escape rate. Own the QA program: what gets checked, how often, by whom. Spot quality drift in trend data before it shows up in client complaints.

Technical Expertise

  • Computer Proficient: Fluent in the team's full tool stack - Proof platform, Omni, spreadsheets, Slack workflows. Set the standard for tool fluency on the team.
  • Data Acumen: Fluent in Omni and Excel; pull and act on team-level data without waiting for someone to build the report. Define and track KPIs that matter; push back on vanity metrics. Present data clearly to leadership and the team.
  • Legal Document Knowledge: Accountable for the team's compliance with service-of-process and affidavit requirements. Partner with Legal Operations on ambiguous interpretations.
  • Service Specialist Craft: Accountable for the team's research and craft quality - not personally executing the hard cases. Own the team's server-network relationships and the pricing/assignment framework. Coach Specialists through their hardest interactions.

Communication & Collaboration

  • Mentorship & People Leadership: Directly manage Specialists; own hiring, onboarding, performance reviews, coaching, promotions, PIPs, and terminations. Run bi-weekly 1:1s with Senior Specialists and monthly 1:1s with team members. Develop at least one Senior Specialist toward the next level at all times.
  • Effective Communication: Set the communication standard for your team. Deliver hard feedback directly. Handle high-stakes client escalations end-to-end. Document decisions so the team can operate without you in the room.
  • Collaborative: Build strong relationships with peer Managers in CS, Sales, Product, and Marketplace. Resolve cross-team friction at your level. Treated as a thought partner, not just an executor.
  • Approachable: The team - and people from other teams - bring problems to you early because you're seen as steady and fair. Available without becoming a bottleneck.

WHAT SUCCESS LOOKS LIKE (FIRST 12 MONTHS)

  • Team SLA attainment and quality metrics are stable or improving across 3+ consecutive quarters
  • At least one Senior Specialist is on a documented development plan toward the next level
  • Client escalations are trending down; root-cause patterns are being addressed systemically
  • Cross-functional partners describe you as a thought partner, not just an executor
  • The team operates predictably during your time off - the systems hold it together, not your direct involvement

QUALIFICATIONS

  • 4+ years of operations experience with 2+ years directly managing a team; service-delivery, legal services, or regulated/SLA-driven environments preferred
  • Demonstrated track record of owning and improving team KPIs - you can talk concretely about what you changed and what moved
  • Direct performance management experience: hiring, coaching, PIPs, terminations
  • Strong analytical skills; comfortable in Excel and a BI tool (Omni, Looker, or similar) without analyst support for routine questions
  • Excellent written and verbal communication; comfortable representing Operations in front of clients and cross-functional leadership
  • Knowledge of service of process or legal services regulations a plus; NY rules a plus

ROLE DETAILS

  • Full-time, in-person, Southfield office
  • Must be available during normal business hours, with flexibility for escalations and coverage needs outside of them
  • Health benefits including vision and dental; flexible time off
  • Salary Range $80-$100k

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

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