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Fixed Operations Manager Jobs in Davison, MI (NOW HIRING)

Stellantis

Dealer Audit Manager

Auburn Hills, MI · On-site

$98K - $129K/yr

The Dealer Audit Warranty Manager is responsible for leading and supervising dealer auditors and ... on fixed operations departments * Automotive (Technical) - In-depth knowledge of automotive ...

Stellantis

Dealer Audit Manager

Auburn Hills, MI · Remote

$98K - $129K/yr

The Dealer Audit Warranty Manager is responsible for leading and supervising dealer auditors and ... on fixed operations departments * Automotive (Technical) - In-depth knowledge of automotive ...

Brightwing

Product Manager - 1417748

Auburn Hills, MI

$40 - $46/hr

Project manage and lead initiatives to improve Fixed First Visit, Customer Service Index (CSI), and ... operations, warranty systems, and the dealership technician environment Strong supervisory ...

Cascade Drilling, LP

Mechanic

Flint, MI

$25 - $35/hr

... Operations Manager * Maintain proper notification and documentation of all vehicles down time, fixes and resolutions-maintaining files appropriately * Requisition of materials, parts, and supplies

Cascade Drilling, LP

Mechanic

Flint, MI

... Operations Manager * Maintain proper notification and documentation of all vehicles down time, fixes and resolutions-maintaining files appropriately * Requisition of materials, parts, and supplies

BELFOR Holdings

Project Manager

Fenton, MI

Must be capable managing fixed bid projects and rate and material projects * Demonstrate a thorough ... Attend BELFOR sponsored operations and safety training courses as required Disclaimer The ...

BELFOR Property Restoration

Project Manager

Fenton, MI · On-site

Must be capable managing fixed bid projects and rate and material projects * Demonstrate a thorough ... Attend BELFOR sponsored operations and safety training courses as required Disclaimer The ...

BELFOR Property Restoration

Project Manager

Fenton, MI · On-site

Must be capable managing fixed bid projects and rate and material projects * Demonstrate a thorough ... Attend BELFOR sponsored operations and safety training courses as required Disclaimer The ...

Clean Team

Commercial Cleaner

Flint, MI · On-site

$13.50 - $16/hr

We offer highly consistent, fixed schedules so you can easily balance your professional obligations ... operational management positions. * A Culture That Cares: You are never just a number here. You ...

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All JobsFixed Operations JobsFixed Operations Manager JobsFixed Operations Manager Jobs in Davison, MI

Fixed Operations Manager information

See Davison, MI salary details

$28.1K

$57.5K

$107.3K

How much do fixed operations manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for fixed operations manager in Davison, MI is $57,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $70,200.00 per year, depending on experience, location, and employer.

What is the difference between Fixed Operations Manager vs Service Director?

AspectFixed Operations ManagerService Director
CredentialsExperience in automotive service, certifications like ASE or OEM-specific trainingSimilar certifications, often with additional leadership or business management credentials
Work EnvironmentOversees service, parts, and repair departments within a dealershipLeads the entire service department, focusing on operations, customer satisfaction, and profitability
Industry UsageCommonly used in automotive dealerships and repair shopsPrimarily used in larger dealerships or automotive groups with broader responsibilities

The Fixed Operations Manager and Service Director roles share similar credentials and work environments, both focusing on automotive service operations. However, the Service Director typically has a broader scope, overseeing the entire service department's strategic and operational aspects, especially in larger dealerships. The Fixed Operations Manager often handles day-to-day management, making these roles distinct yet closely related in the automotive industry.

How does a Fixed Operations Manager typically collaborate with other departments within a dealership?

A Fixed Operations Manager works closely with the service, parts, and sometimes body shop departments to ensure smooth workflows and consistent customer satisfaction. They often coordinate with the sales department to align service promotions or resolve customer concerns that span multiple areas. Regular meetings and clear communication with department heads are common, facilitating unified goals and addressing operational challenges. This collaborative approach helps maximize efficiency, drive profitability, and support overall dealership success.

What is a Fixed Operations Manager?

A Fixed Operations Manager oversees the service, parts, and sometimes the body shop departments in an automotive dealership. Their primary responsibilities include managing daily operations, ensuring high customer satisfaction, increasing profitability, and maintaining efficient workflow in these departments. They work closely with service advisors, technicians, and parts staff to coordinate repairs, maintenance, and parts sales. Effective Fixed Operations Managers also focus on staff training, process improvement, and meeting performance targets for the dealership.

What is the highest paid position at a car dealership?

The highest paid position at a car dealership is typically the General Manager or Dealer Principal, who oversees all operations and profits. These roles often have the highest compensation, including salary, bonuses, and profit sharing, due to their responsibility for the dealership's success.

What are the key skills and qualifications needed to thrive as a Fixed Operations Manager, and why are they important?

To thrive as a Fixed Operations Manager, you need a solid background in automotive service operations, inventory management, and customer service, typically supported by experience in dealership environments and sometimes a degree in business or automotive management. Familiarity with dealership management systems (DMS), repair order software, and manufacturer certification programs is highly valuable. Leadership, problem-solving, and strong communication skills help motivate teams and ensure customer satisfaction. These skills are essential for optimizing service department efficiency, driving revenue growth, and maintaining high customer loyalty in a competitive market.

Is operations manager a high position?

An operations manager is generally considered a mid- to senior-level management role responsible for overseeing daily business activities, implementing policies, and improving efficiency. The position often requires leadership skills, experience, and sometimes certifications, and it can lead to higher executive roles such as director or vice president.

What does a fixed operations manager do?

A fixed operations manager oversees the service, parts, and collision repair departments of an automotive dealership. They coordinate staff, manage budgets, ensure customer satisfaction, and optimize operational efficiency using tools like dealership management systems. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

Is ops manager higher than GM?

In the context of a Fixed Operations Manager, this role typically reports to a General Manager (GM) and focuses on overseeing service, parts, and collision repair departments. The GM holds a broader leadership position responsible for overall dealership or business operations, making the GM generally higher in hierarchy than the Fixed Operations Manager.
What are the most commonly searched types of Fixed Operations jobs in Davison, MI? The most popular types of Fixed Operations jobs in Davison, MI are:
What job categories do people searching Fixed Operations Manager jobs in Davison, MI look for? The top searched job categories for Fixed Operations Manager jobs in Davison, MI are:
What cities near Davison, MI are hiring for Fixed Operations Manager jobs? Cities near Davison, MI with the most Fixed Operations Manager job openings:
Fixed Operations Manager jobs near you

Customer Experience Program Manager

Stellantis

Auburn Hills, MI • On-site

Other

This job post has expired today. Applications are no longer accepted.

Stellantis rating

7.5

Company rating: 7.5 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

14th of 44 rated automakers

Job description

Customer Experience Program Manager

Stellantis Mopar Service, Parts & Customer Care is seeking a highly skilled Customer Experience Program Manager to lead development and execution of a dealer service improvement program. This role is a key contributor within the Technical Service Organization and is responsible for driving measurable improvements in dealer service operations, Fixed First Visit (FFV), and overall customer satisfaction.

The Program Manager will leverage internal and external data sources, customer feedback, and dealer performance metrics to identify systemic issues impacting the customer experience, prioritize dealer intervention, and drive sustainable improvement through structured consulting engagements and action plans. This role requires strong analytical capability, executive-level communication skills, and credibility within dealer fixed operations.

Duties include:

  • Lead execution and continuous development of a dealer service improvement program, including metrics, dealer engagement approach, scoring methodology, and follow-up cadence.
  • Utilize advanced analytics and data platforms to analyze data and measure dealer performance.
  • Analyze internal and external customer survey results following Customer Pay and Warranty repair events to identify trends, drivers of dissatisfaction, and FFV gaps.
  • Serve as the primary owner of dealer consulting engagements focused on service operations and customer experience outcomes.
  • Coordinate with Field Operations, Business Centers, Warranty Administration, Training, and Technical Support teams to align improvement initiatives and resources.
  • Develop and maintain dealer performance scorecards and dashboards to track progress and impact.
  • Identify target dealers based on performance metrics and conduct in-depth dealer assessments to identify true root causes.
  • Create dealer-specific, prioritized action plans with defined owners, KPIs, and 30/60/90-day milestones.
  • Lead follow-up reviews to evaluate progress, validate improvement, and adjust action plans as needed.
  • Prepare executive-level presentations summarizing dealer findings, trends, and program outcomes.
  • Present data-driven insights and recommendations to internal leadership, Field Operations teams, and dealer management.
  • Provide network-wide insights on systemic service, warranty, and technical gaps impacting customer satisfaction.

    • Success in this role:

    • Sustained improvement in Fixed First Visit (FFV) and customer satisfaction metrics across targeted dealers
    • Improved warranty quality, reduced rework, and enhanced diagnostic accuracy
    • Clear, measurable dealer action plans with consistent follow-through and accountability
    • Strong collaboration across Mopar, Field Operations, and dealer leadership
    • A scalable, data-driven program that delivers network-wide insight and long-term improvement

    Basic Qualifications:

    • Bachelor's degree
    • Minimum 8 years of relevant work experience.
    • Strong proficiency in Microsoft Office 365, including PowerPoint, Excel, and Copilot AI
    • Demonstrated ability to analyze complex data sets and translate findings into actionable business strategies within data platforms such as (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot)
    • Proven experience in automotive dealer fixed operations (service, warranty, technical, or operations leadership)
    • Excellent written and verbal communication skills; ability to influence at all organizational levels
    • Ability to effectively engage with a broad range of dealership personnel and Stellantis field staff
    • Willingness to travel as required for dealer engagement and on-site assessments

    Preferred Qualifications:

    • 2+ years of experience working with JD Power and/or internal OEM customer satisfaction surveys
    • Experience using advanced analytics, text analytics, or AI-driven insight tools
    • Prior experience in dealer consulting, operational excellence, quality improvement, or OEM field support roles
    • Familiarity with warranty compliance processes and fixed-operations performance metrics

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