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Financial Ombudsman Jobs (NOW HIRING)

SPHS GROUP

Ombudsman

Charleroi, PA

Provides Ombudsman services to consumers living in nursing facilities, personal care homes ... Demonstrated knowledge of financial entitlement programs and health/social services available to ...

Colorado Judicial Branch

Deputy Ombudsman

Denver, CO · Hybrid

$155K - $170K/yr

Deputy Ombudsman Agency:Office of the Colorado Child Protection Ombudsman Status: Full-Time FLSA ... A graduate degree in public administration, business administration, nonprofit leadership, finance ...

Elevance Health

Ombudsman Liaison

Grand Prairie, TX · On-site

Ombudsman Liaison Ombudsman Liaison Location: Dallas, TX This field-based role enables associates ... financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce ...

State of Oregon

Program Analyst 3

Salem, OR · On-site

$5K - $9K/mo

... or financial affairs and are at significant risk for abuse, neglect, or self-neglect. This ... Our programs include the Long-Term Care Ombudsman, the Oregon Public Guardian, and the Residential ...

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Financial Ombudsman information

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$46K

$137.2K

$192.5K

How much do financial ombudsman jobs pay per year?

As of Jun 10, 2026, the average yearly pay for financial ombudsman in the United States is $137,178.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,500.00 and $153,500.00 per year, depending on experience, location, and employer.

What qualifications does an ombudsman need?

A financial ombudsman typically needs a background in finance, law, or consumer protection, along with strong communication and dispute resolution skills. Relevant experience in financial services or regulatory environments is often required, and some roles may prefer professional certifications such as the Certified Financial Services Auditor (CFSA) or similar credentials.

What are some common challenges faced by Financial Ombudsmen when handling disputes between consumers and financial institutions?

Financial Ombudsmen often encounter complex cases that require balancing impartiality with empathy for both parties. One of the main challenges is navigating intricate financial products and regulatory requirements while ensuring clear communication of decisions to non-expert consumers. Additionally, caseloads can be high, and some disputes may involve emotionally charged situations, requiring strong conflict resolution and time management skills. Collaborating closely with legal teams and industry experts is also essential to deliver fair and timely outcomes.

Is being an ombudsman a good job?

A financial ombudsman is a role that involves resolving disputes between consumers and financial institutions, requiring strong communication and analytical skills. It can be a stable career with opportunities for advancement and often involves working in a regulated environment. Job satisfaction depends on individual interests in dispute resolution and financial services.

What are Financial Ombudsman?

A Financial Ombudsman is an independent official who helps resolve disputes between consumers and financial service providers, such as banks or insurance companies. They provide a free, impartial, and confidential service to investigate complaints when a resolution cannot be reached directly with the financial firm. The ombudsman reviews evidence from both parties and makes decisions that are fair and binding on the financial institution if the consumer accepts the decision. This service is designed to ensure consumers have access to justice without needing to go to court.

How do you get a job as an ombudsman?

To become a financial ombudsman, candidates typically need a background in finance, law, or consumer protection, along with experience in dispute resolution or customer service. Relevant skills include strong communication, analytical thinking, and knowledge of financial regulations. Many roles require a bachelor's degree, and some positions may prefer or require professional certifications or legal qualifications.

What is the difference between Financial Ombudsman vs Financial Advisor?

AspectFinancial OmbudsmanFinancial Advisor
CredentialsTypically no formal certifications required, but knowledge of financial regulations helpsCertifications like CFP, CFA, or similar are often required
Work EnvironmentInvestigates complaints, works in dispute resolution settingsProvides personalized financial planning and investment advice
Employer & Industry UsageGovernment or independent agencies handling consumer complaintsFinancial firms, banks, or independent advisory firms

The main difference is that a Financial Ombudsman resolves disputes between consumers and financial service providers, focusing on complaint investigation and resolution. In contrast, a Financial Advisor provides tailored financial advice and planning services to clients. While the Ombudsman role involves dispute resolution without providing financial advice, the Advisor actively guides clients on investments, savings, and financial strategies.

How do I become a complaints investigator?

To become a complaints investigator, typically you need a background in finance, customer service, or law, along with strong communication and analytical skills. Relevant qualifications may include a degree or certification in dispute resolution, consumer rights, or financial services, and experience in investigating complaints or handling disputes is often preferred.

What are the key skills and qualifications needed to thrive as a Financial Ombudsman, and why are they important?

To thrive as a Financial Ombudsman, you need expertise in financial services, strong analytical skills, and a relevant degree or professional qualification such as law or finance. Familiarity with dispute resolution platforms, regulatory frameworks, and case management systems is typically required. Exceptional communication, impartiality, and negotiation skills are crucial for building trust and resolving complex disputes between consumers and financial institutions. These competencies ensure fair, efficient resolutions and uphold public confidence in the financial system.
More about Financial Ombudsman jobs
What cities are hiring for Financial Ombudsman jobs? Cities with the most Financial Ombudsman job openings:
What states have the most Financial Ombudsman jobs? States with the most job openings for Financial Ombudsman jobs include:
What job categories do people searching Financial Ombudsman jobs look for? The top searched job categories for Financial Ombudsman jobs are:
Financial Ombudsman jobs near you
Infographic showing various Financial Ombudsman job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $137,178 per year, or $66 per hour.

Ombudsman

SPHS GROUP

Charleroi, PA

Full-time

Medical, Dental, Retirement

Posted 3 days ago

Job description

Comprehensive Benefits Package   •   Tuition Discounts   •   Career Advancement    

SOUTHWESTERN PENNSYLVANIA AREA AGENCY ON AGING, INC.

Overall Function:

Provides Ombudsman services to consumers living in nursing facilities, personal care homes, assisted living facilities, Dom Care homes or in their own home.

Essential Functions:

  • Completes investigations and resolves resident complaints regarding quality of life and quality of care issues as directed by the resident.
  • Conducts facility coverage visits as assigned in compliance with Department of Aging policy.
  • Educates consumers/residents/staff regarding resident rights and offers information on how consumers/residents can best exercise those rights.
  • Prepares and submits all required case forms, reports, billings, documentation, and correspondence to the AAA Ombudsman in an accurate and timely manner meeting National Ombudsman Reporting System (NORS) standards.
  • Provides advocacy and representation for residents facing involuntary discharge or transfer; ensures residents are informed of their appeal rights and assists in navigating the fair hearing process.
  • Provides information and consultation to residents, facility staff and individuals in the community and attends resident plan of care meetings as requested.
  • Provides social and emotional support and empowerment to residents/consumers/families to ensure proper service delivery in long-term care environments.
  • Supports community outreach initiatives including conducting educational presentations within the community, participating in facility surveys, providing legislative advocacy, and working with Resident and/or Family Councils.
  • Supports the development of the PEER Project within the community, including initial training and coordination of post-graduation activities. Performs other mission-critical advocacy tasks and special projects as assigned, provided they do not constitute a conflict of interest as defined by the State Long-Term Care Ombudsman.
  • Adheres to all policies, laws, regulations, codes of ethics, conflict of interest and confidentiality as outlined by federal and state laws, and agency policies and procedures.
  • Bachelor’s Degree in Gerontology, Human Services, Social Work or a related field from an accredited college or university.
  • Demonstrated knowledge of federal and state regulations governing long-term care facilities, including the Older Americans Act and applicable Pennsylvania Codes.
  • Demonstrated knowledge of resident/consumer rights in each applicable long-term care setting and have the ability to research information as needed.
  • Demonstrated ability to make incisive observations, obtain vital information and make appropriate recommendations during interviews and/or while reviewing case records.
  • Demonstrated knowledge of financial entitlement programs and health/social services available to the consumers.
  • Demonstrated proficiency in 'Person-Centered' advocacy, ensuring the resident's expressed wishes remain the primary driver of all investigations and resolutions.
  • Must not be excluded from participation in Medicare, Medicaid, or any other federal health care program.
  • Must successfully obtain Criminal History Clearance from the PA State Police, Child Abuse Clearance from the PA Department of Human Services and FBI Fingerprint Clearances.

Available Benefits:

  • Medical and dental benefits for eligible employees.
  • Retirement plan with potential for agency match.
  • Tuition discounts with partnering colleges and universities.
  • Career advancement opportunities.
  • Generous time off for eligible employees.
  • Be an SPHS Hero!

EQUAL OPPORTUNITY EMPLOYER

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