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Financial Ombudsman Jobs (NOW HIRING)

InnovAge

Social Worker, LMSW

Albuquerque, NM · On-site

Reviews participant/family concerns with Ombudsman and escalates facility quality concerns ... Partners with Eligibility Financial Determination teams to educate participants/families on ...

InnovAge

Social Worker, MSW - Floater

Thornton, CO · On-site

$64K - $96K/yr

Conducts initial psychosocial assessments (including SLUMS, PHQ-9, housing, food, financial ... Reviews participant/family concerns with Ombudsman and escalates facility quality concerns ...

Maplewood Manor

Assisted Living Director

Elbow Lake, MN · On-site

$79K - $83K/yr

... Ombudsman offices, county agencies, and regulatory bodies. Qualifications * Must obtain Minnesota ... Monitor monthly financial performance * Adjust staffing based on census and acuity * Control ...

InnovAge

Social Worker, MSW

Sacramento, CA

Reviews participant/family concerns with Ombudsman and escalates facility quality concerns ... Partners with Eligibility Financial Determination teams to educate participants/families on ...

InnovAge

Social Worker, MSW

Sacramento, CA · On-site

$69K - $103K/hr

Conducts initial psychosocial assessments (including SLUMS, PHQ-9, housing, food, financial ... Reviews participant/family concerns with Ombudsman and escalates facility quality concerns ...

InnovAge

Social Worker, MSW

Denver, CO · On-site

Reviews participant/family concerns with Ombudsman and escalates facility quality concerns ... Partners with Eligibility Financial Determination teams to educate participants/families on ...

InnovAge

Social Worker, MSW

Denver, CO · On-site

$64K - $96K/yr

Conducts initial psychosocial assessments (including SLUMS, PHQ-9, housing, food, financial ... Reviews participant/family concerns with Ombudsman and escalates facility quality concerns ...

InnovAge

Social Worker, LMSW

Albuquerque, NM

$60K - $90K/yr

Conducts initial psychosocial assessments (including SLUMS, PHQ-9, housing, food, financial ... Reviews participant/family concerns with Ombudsman and escalates facility quality concerns ...

InnovAge

Social Worker, MSW

Sacramento, CA · On-site

$69K - $103K/hr

Conducts initial psychosocial assessments (including SLUMS, PHQ-9, housing, food, financial ... Reviews participant/family concerns with Ombudsman and escalates facility quality concerns ...

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All JobsFinancial Ombudsman Jobs

Financial Ombudsman information

See salary details

$46K

$137.2K

$192.5K

How much do financial ombudsman jobs pay per year?

As of Jun 11, 2026, the average yearly pay for financial ombudsman in the United States is $137,178.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,500.00 and $153,500.00 per year, depending on experience, location, and employer.

What qualifications does an ombudsman need?

A financial ombudsman typically needs a background in finance, law, or consumer protection, along with strong communication and dispute resolution skills. Relevant experience in financial services or regulatory environments is often required, and some roles may prefer professional certifications such as the Certified Financial Services Auditor (CFSA) or similar credentials.

What are some common challenges faced by Financial Ombudsmen when handling disputes between consumers and financial institutions?

Financial Ombudsmen often encounter complex cases that require balancing impartiality with empathy for both parties. One of the main challenges is navigating intricate financial products and regulatory requirements while ensuring clear communication of decisions to non-expert consumers. Additionally, caseloads can be high, and some disputes may involve emotionally charged situations, requiring strong conflict resolution and time management skills. Collaborating closely with legal teams and industry experts is also essential to deliver fair and timely outcomes.

Is being an ombudsman a good job?

A financial ombudsman is a role that involves resolving disputes between consumers and financial institutions, requiring strong communication and analytical skills. It can be a stable career with opportunities for advancement and often involves working in a regulated environment. Job satisfaction depends on individual interests in dispute resolution and financial services.

What are Financial Ombudsman?

A Financial Ombudsman is an independent official who helps resolve disputes between consumers and financial service providers, such as banks or insurance companies. They provide a free, impartial, and confidential service to investigate complaints when a resolution cannot be reached directly with the financial firm. The ombudsman reviews evidence from both parties and makes decisions that are fair and binding on the financial institution if the consumer accepts the decision. This service is designed to ensure consumers have access to justice without needing to go to court.

How do you get a job as an ombudsman?

To become a financial ombudsman, candidates typically need a background in finance, law, or consumer protection, along with experience in dispute resolution or customer service. Relevant skills include strong communication, analytical thinking, and knowledge of financial regulations. Many roles require a bachelor's degree, and some positions may prefer or require professional certifications or legal qualifications.

What is the difference between Financial Ombudsman vs Financial Advisor?

AspectFinancial OmbudsmanFinancial Advisor
CredentialsTypically no formal certifications required, but knowledge of financial regulations helpsCertifications like CFP, CFA, or similar are often required
Work EnvironmentInvestigates complaints, works in dispute resolution settingsProvides personalized financial planning and investment advice
Employer & Industry UsageGovernment or independent agencies handling consumer complaintsFinancial firms, banks, or independent advisory firms

The main difference is that a Financial Ombudsman resolves disputes between consumers and financial service providers, focusing on complaint investigation and resolution. In contrast, a Financial Advisor provides tailored financial advice and planning services to clients. While the Ombudsman role involves dispute resolution without providing financial advice, the Advisor actively guides clients on investments, savings, and financial strategies.

How do I become a complaints investigator?

To become a complaints investigator, typically you need a background in finance, customer service, or law, along with strong communication and analytical skills. Relevant qualifications may include a degree or certification in dispute resolution, consumer rights, or financial services, and experience in investigating complaints or handling disputes is often preferred.

What are the key skills and qualifications needed to thrive as a Financial Ombudsman, and why are they important?

To thrive as a Financial Ombudsman, you need expertise in financial services, strong analytical skills, and a relevant degree or professional qualification such as law or finance. Familiarity with dispute resolution platforms, regulatory frameworks, and case management systems is typically required. Exceptional communication, impartiality, and negotiation skills are crucial for building trust and resolving complex disputes between consumers and financial institutions. These competencies ensure fair, efficient resolutions and uphold public confidence in the financial system.
More about Financial Ombudsman jobs
What cities are hiring for Financial Ombudsman jobs? Cities with the most Financial Ombudsman job openings:
What states have the most Financial Ombudsman jobs? States with the most job openings for Financial Ombudsman jobs include:
What job categories do people searching Financial Ombudsman jobs look for? The top searched job categories for Financial Ombudsman jobs are:
Financial Ombudsman jobs near you
Infographic showing various Financial Ombudsman job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $137,178 per year, or $66 per hour.
Executive Administrator (LNHA) - Skilled Nursing Campus

Executive Administrator (LNHA) - Skilled Nursing Campus

Elderwood

Cheektowaga, NY • On-site

$200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Elderwood rating

6.7

Company rating: 6.7 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

57th of 228 rated social care providers

Job description

Salary
Up to $200,000 / year
Overview
Licensed Nursing Home Administrator (LNHA) - Elderwood at Cheektowaga
Executive Leadership Opportunity | Skilled Nursing & Rehabilitation | Cheektowaga, NY
Lead a Respected Community. Build Culture. Drive Results.
Elderwood at Cheektowaga is seeking a proven Licensed Nursing Home Administrator (LNHA) to lead the overall operations of our skilled nursing, assisted living, and independent living communities in Cheektowaga, New York.
This is a high-impact opportunity for an experienced healthcare leader who understands how to balance resident care, employee engagement, regulatory excellence, census performance, and financial stewardship - while building a workplace culture people are proud to be part of. If you are an Administrator who leads with visibility, accountability, and heart, we'd welcome the opportunity to connect.
Why Elderwood at Cheektowaga
  • Established 172-bed skilled nursing and rehabilitation community in Western New York - plus an assisted living community and independent community on campus
  • Located in highly desirable Cheektowaga, NY with easy access to Buffalo metro area
  • Opportunity to lead a respected campus with strong community roots
  • Supported by experienced regional and executive leadership
  • Meaningful opportunity to influence culture, quality, census, and operational results

If you are a licensed Nursing Home Administrator (LNHA) who thrives in responsibility, values ethical leadership, and wants to build a stable, high-performing care environment - we'd welcome the opportunity to connect.
Employee Perks!
401K Retirement Plan with Company Match, Free On-Site Parking, Friendly and supportive staff, Generous PTO & holiday package, Life Insurance, Medical, Dental, and Vision insurance
Responsibilities
Licensed Nursing Home Administrator (LNHA) - What You'll Lead:
Facility Operations & Compliance
  • Oversee all daily operations of the facility in accordance with state and federal regulations
  • Serve as the facility's Designated Compliance Officer, ensuring an effective and active compliance program
  • Maintain readiness for surveys, audits, and inspections; lead corrective action as needed
  • Ensure infection control, safety programs, emergency preparedness, and disaster plans are current and effective

Resident Care & Quality
  • Ensure residents receive high-quality care that promotes dignity, independence, and quality of life
  • Foster interdisciplinary collaboration across nursing, therapy, social services, dietary, activities, and medical teams
  • Address resident and family concerns promptly, respectfully, and effectively
  • Promote consistent care planning, documentation accuracy, and regulatory compliance

Leadership & Culture
  • Lead, mentor, and hold accountable all department heads and administrative leaders
  • Set the standard for integrity, professionalism, service excellence, and ethical conduct
  • Encourage staff engagement, development, recognition, and continuous improvement
  • Build a culture where employees feel supported, valued, and aligned with Elderwood's mission

Staffing, HR & Payroll Oversight
  • Oversee hiring, performance management, discipline, and termination of leadership staff
  • Ensure compliance with labor laws, FMLA, Workers' Compensation, and HR policies
  • Maintain oversight of payroll accuracy, timekeeping, benefits coordination, and employee inquiries
  • Support training programs, orientations, and ongoing education for all staff

Financial & Census Accountability
  • Maintain facility census at or near capacity while supporting safe admissions practices
  • Control operating expenses and meet budgetary goals
  • Oversee payroll, billing coordination, purchasing, and financial reporting to EAI
  • Safeguard resident funds and ensure accurate financial documentation

Community Presence & Reputation
  • Serve as the primary representative of the facility to families, referral partners, regulators, and the community
  • Strengthen the facility's reputation through ethical leadership, transparency, and quality outcomes
  • Support volunteer engagement, ombudsman partnerships, and community involvement

Qualifications
Licensed Nursing Home Administrator (LNHA) - What We're Looking For:
  • Bachelor's Degree required (healthcare or related field preferred)
  • Minimum two (2) years of management experience, preferably in a nursing home or long-term care setting
  • Active state-specific Nursing Home Administrator (NHA) license required
  • Demonstrated experience in regulatory compliance, staff leadership, financial oversight, and operations
  • Strong communication skills with the ability to lead through trust, accountability, and clarity
  • A leadership style that is visible, ethical, calm under pressure, and people-centered
  • This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.

EOE Statement
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

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