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Field Service Coordinator Jobs (NOW HIRING)

Milton CAT

Service Coordinator - Field

Richmond, VT · On-site

$26 - $28/hr

Service Coordinator - Field Job Locations US-VT-Richmond ID 2026-6352 Category Service / Technician Type Full-Time (FT) Overview Milton CAT is seeking a detail-oriented and customer-focused Field ...

VEGA Americas

Field Service Coordinator

Mason, OH · On-site

This position works in-office from our Mason, OH Headquarters, supporting our team of Field Service Technicians. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual ...

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How much do field service coordinator jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for field service coordinator in the United States is $24.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $27.64 per hour, depending on experience, location, and employer.

What are Field Service Coordinators?

Field Service Coordinators are professionals who manage and oversee field service operations for a company. Their primary responsibilities include scheduling service appointments, dispatching technicians, coordinating logistics, and ensuring that customer service standards are met. They act as a bridge between customers, field technicians, and company management to ensure smooth service delivery. Additionally, they may track service metrics, handle customer inquiries, and maintain records to improve operational efficiency.

What is the difference between Field Service Coordinator vs Field Service Technician?

AspectField Service CoordinatorField Service Technician
CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; technical certifications often preferred
Work EnvironmentOffice-based with field coordination tasksPrimarily in the field performing repairs and installations
Employer & Industry UsageUsed across industries like HVAC, telecom, and utilities for scheduling and coordinationHands-on technical work in similar industries
Common Search & ComparisonOften compared for roles involving scheduling and customer communicationCompared for technical skills and fieldwork responsibilities

The main difference is that a Field Service Coordinator manages scheduling, customer communication, and coordination, while a Field Service Technician performs the hands-on technical work in the field. Both roles are essential in service industries, but they focus on different aspects of service delivery.

What are the key skills and qualifications needed to thrive as a Field Service Coordinator, and why are they important?

To thrive as a Field Service Coordinator, you need strong organizational abilities, problem-solving skills, and experience in scheduling or logistics, often supported by a relevant associate's or bachelor's degree. Familiarity with field service management software, ERP systems, and proficiency in Microsoft Office are typically required, and some roles may prefer certifications in project management. Excellent communication, multitasking, and customer service skills help you coordinate effectively between field teams and clients while handling shifting priorities. These skills ensure smooth operations, high customer satisfaction, and efficient management of field service activities.

What Is a Field Service Coordinator?

A field service coordinator organizes the activities of technical service technicians that are working on site. As a field service coordinator, your job duties include dispatching personnel to the customer’s job site, communicating with clients, and providing guidance to the field service techs. The qualifications to become a field service coordinator include an associate degree in a field related to the type of technical services being provided and industry experience.

How does a Field Service Coordinator typically interact with field technicians and clients during a service project?

A Field Service Coordinator acts as the main point of contact between field technicians and clients, ensuring that service requests are clearly communicated and scheduled efficiently. They coordinate logistics, provide technicians with necessary information or resources, and keep clients updated on progress or any changes. Regular communication, problem-solving, and the ability to quickly address unforeseen issues are key aspects of the role. This collaborative approach helps maintain service quality and client satisfaction throughout the project lifecycle.
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Field Service Coordinator jobs near you
Infographic showing various Field Service Coordinator job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $51,834 per year, or $24.9 per hour.
Field Service Coordinator

Field Service Coordinator

Aquarion Water Company

Bridgeport, CT

$26 - $28/hr

Other

Posted 28 days ago

Job description

Aquarion Water Company is the public water supply company for more than 750,000 people in 72 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven largest in the U.S. Based in Bridgeport, CT, it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly-owned subsidiary of Eversource.

Job Summary

The Field Service Coordinator reports directly to the Service Supervisor and is responsible for planning, scheduling, and prioritizing daily work, including managing notifications related to Service Department functions. In addition, the Field Service Coordinator assists with coordinating and scheduling additional activities such as training and vehicle maintenance. This position requires a strong understanding of fundamental planning concepts, along with strong analytical and computer skills, and the ability to analyze data effectively.

Principal Responsibilities
  • Plan, schedule, and evaluate the quantity and quality of work required to meet work group goals within established timeframes and budget constraints.
  • Determine staffing, equipment, and material requirements to efficiently complete service notifications.
  • Perform as Time Administrator for field staff - review weekly time entry, including standby hours review and standby stipend entry
  • Utilize SAP and GPS systems to schedule, track, and monitor the completion of notifications, and generate related reports and analysis.
  • Monitor daily customer appointment notifications in SAP to ensure key performance indicators (KPIs) are met.
  • Review and manage the IW66 Task Review list for all DMRV (Service Review) notifications.
  • Support the Meter Reading/Service Support Coordinator in managing and maintaining PT program letters for the E, W, and C divisions, including contractors.
  • Create, cancel, and reschedule notifications within SAP as required.
  • Manage and maintain the Z_SCHEDULE appointment scheduling tool in SAP.
  • Identify opportunities to streamline service-related processes to improve productivity and operational efficiency.
  • Coordinate work activities and priorities with internal work groups and external contractors.
  • Establish and maintain effective working relationships with internal and external stakeholders.
  • Read and interpret service maps, tap cards, and GIS records related to field operations.
  • Exercise independent judgment and work effectively with minimal supervision.
  • Interpret applicable codes, ordinances, and regulations related to water utilities and state/local government requirements.
  • Support Customer Service with exception-based customer requests and expedite service-related issue resolution.
  • Review and process MIGO invoices related to service work activities.
  • Perform other duties as assigned.
Preferred Requirements

  • Experience in planning, operations management, and an understanding of the Company's business processes related to water service and utility operations is preferred.

  • A solid understanding of capacity planning, preferably utilizing SAP, is also desired.

  • Excellent communication skills (both written and verbal), along with strong customer service, troubleshooting, creative problem-solving, analytical, and organizational skills, are required. The ability to initiate and work through conflict to drive desired change is essential.

  • The candidate must be able to manage multiple tasks simultaneously, prioritize effectively, and meet commitments. A strong understanding of the organization's goals and objectives is required, as well as the ability to work both independently and collaboratively as part of a team.

  • Problem solving: Situations and circumstances can be variable, complex (multi-dimensional) and non-recurring. Mature, independent judgment is required. Technical problems require critical decision-making ability with a focus on the impact to operations, customers, and financials.

SKILLS NEEDED FOR SUCCESS:

  • Proficiency in Office 365 Suite
  • Ability to adapt to changing work situations and tools
  • Innovative personality - developing new ideas and improving processes
  • Excellent Time Management - ability to organize multiple streams of information, prioritize tasks, and meet deadlines
  • Dependability - High work ethic, reliable and responsible worker
  • Attention to Detail: Ensuring accuracy and quality in work.
Education/Certifications
  • Associate's or bachelor's degree in business management or a related field is required. 
Salary
  • Job is classified as a non-exempt position with an hourly range of $26.00 to $28.00

  • This role is 100% on site, working out of the Bridgeport office.

  • Hours for this role are 7:00AM to 3:30PM, Monday through Friday.

Aquarion Water Company is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, military or veteran status, or any other legally protected status in accordance with applicable federal, state and local laws.

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