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Field Service Scheduler Jobs (NOW HIRING)

SilcoFS

Appointment and Field Service Scheduler

Cincinnati, OH · On-site

$15.75 - $20.25/hr

Appointment and Field Service Scheduler Location: Cincinnati, OH Silco Fire & Security isn't just a company, it's a mission. Every day, our team plays a vital role in protecting lives and property ...

Matthews International

Service Scheduler

Apopka, FL

POSITION SUMMARY The Scheduler - Service coordinates and arranges complex and detailed field service schedules (routes) which would include confirming the job with the customer, setting up and ...

New

Duravant

Service Scheduler

Ball Ground, GA

$30.05 - $35/hr

Schedule technician visits and coordinate with technicians and customers * Close work orders and ... Experience in a service-related field with customer interaction a plus * Clarity and attention to ...

Crete United

National Service Scheduler

Frisco, TX · On-site

$26 - $34/hr

The HVAC Service Scheduler/Dispatcher plays a critical role in ensuring efficient day-to-day field operations by managing work order assignments, tracking technician status, and overseeing job ...

Amedisys, Inc.

Patient Service Scheduler

Charleston, SC · On-site

$16 - $21/hr

Up to $1,000 in free healthcare services with Amedisys HSA plan. * Up to $500 in wellness rewards ... Works collaboratively with field clinicians to ensure all patient visits are scheduled and ...

NVENIA

Field Service Planner

Wood Dale, IL

Manage scheduling requirements for internally-driven projects, external customer demands-including channel partners, and field service technician generated assignments * Conduct continuous planning ...

DURAVANT LLC

Field Service Planner

Wood Dale, IL · On-site

$76K - $122K/yr

Manage scheduling requirements for internally-driven projects, external customer demands-including channel partners, and field service technician generated assignments * Conduct continuous planning ...

Duravant

Field Service Planner

Wood Dale, IL

Manage scheduling requirements for internally-driven projects, external customer demands-including channel partners, and field service technician generated assignments * Conduct continuous planning ...

Qnergy

Field Service Supervisor

Montoursville, PA · On-site

The Field Service Supervisor is responsible for overseeing a team of field service technicians to ... Coordinate and schedule service appointments to ensure timely and efficient support. * Monitor and ...

Environmental Monitor Service

Be Seen First

Field Service Technician

Meriden, CT · On-site

$57K - $64K/yr

Perform routine scheduled service visits, quarterly customer maintenance, equipment audits, and ... Prepare accurate field reports and communicate findings to customers and management * Perform ...

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Field Service Scheduler information

What are the key skills and qualifications needed to thrive as a Field Service Scheduler, and why are they important?

To thrive as a Field Service Scheduler, you need strong organizational skills, attention to detail, and experience with scheduling or dispatching, often supported by a high school diploma or equivalent. Familiarity with scheduling software, CRM systems, and workforce management tools is typically required. Excellent communication, problem-solving abilities, and the capacity to manage competing priorities help individuals excel in this role. These skills ensure efficient resource allocation, high customer satisfaction, and smooth coordination of field operations.

What does a Field Service Scheduler do?

A Field Service Scheduler is responsible for coordinating and assigning service technicians to customer sites based on service requests, technician availability, and location. They manage daily schedules, optimize routes, and ensure that service appointments are met efficiently. Their role helps improve customer satisfaction by minimizing wait times and ensuring timely service delivery. Field Service Schedulers often use specialized software to track jobs, handle emergencies, and communicate with both technicians and customers.

What jobs pay 4000 a week without a degree?

A Field Service Scheduler typically earns less than $4,000 weekly, but some high-paying roles in sales, real estate, or skilled trades like HVAC or electrical work can reach or exceed that amount with experience and commissions. These jobs often require strong organizational skills, certifications, or technical knowledge but may not require a college degree.

How does a Field Service Scheduler typically coordinate with technicians and customers to manage last-minute changes or emergencies?

Field Service Schedulers play a crucial role in managing dynamic, fast-paced schedules. When unexpected situations arise, such as urgent service requests or technician absences, schedulers must quickly communicate with both field technicians and customers to adjust appointments and minimize disruptions. This often involves reprioritizing tasks, leveraging scheduling software, and maintaining clear, proactive communication to ensure service quality and customer satisfaction. Strong organizational and interpersonal skills are essential to handle these challenges effectively.

What is the difference between Field Service Scheduler vs Service Coordinator?

AspectField Service SchedulerService Coordinator
CredentialsTypically requires scheduling, customer service, and basic technical knowledgeOften requires customer service and communication skills, some technical understanding
Work EnvironmentField-based, coordinating on-site service appointmentsOffice-based, managing service requests and client communication
Employer & IndustryUsed in industries like HVAC, plumbing, electrical servicesCommon in similar service industries, focusing on client coordination
Search & Comparison IntentPeople comparing scheduling roles in field servicePeople seeking roles focused on customer communication and scheduling

The Field Service Scheduler primarily manages scheduling and dispatching technicians for on-site work, often requiring technical knowledge. The Service Coordinator handles customer communication, service requests, and scheduling from an office setting. While both roles support field operations, the scheduler is more focused on logistics, whereas the coordinator emphasizes client interaction and service planning.

What is a field service scheduler?

A field service scheduler is a professional responsible for planning and coordinating service appointments for technicians or field staff. They optimize schedules based on job priorities, technician availability, and geographic locations, often using scheduling software. This role requires strong organizational skills and knowledge of the service industry environment.

What is the 3 month rule for jobs?

In the context of a Field Service Scheduler role, the 3 month rule often refers to a policy where jobs or projects scheduled within a three-month period are prioritized or considered for early planning. It can also relate to performance or review cycles, where employee evaluations or job assignments are reviewed after three months. The specific application depends on company policies and scheduling systems used in field service environments.

What is a field scheduler job description?

A field scheduler is responsible for planning, coordinating, and assigning service appointments for field technicians or service teams. They manage schedules to ensure timely service delivery, communicate with clients, and use scheduling software or tools to optimize routes and workloads. Strong organizational and communication skills are essential for this role.
More about Field Service Scheduler jobs
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What states have the most Field Service Scheduler jobs? States with the most job openings for Field Service Scheduler jobs include:
What job categories do people searching Field Service Scheduler jobs look for? The top searched job categories for Field Service Scheduler jobs are:
Field Service Scheduler jobs near you

Appointment and Field Service Scheduler

SilcoFS

Cincinnati, OH • On-site

$15.75 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Job Title: Appointment and Field Service Scheduler
Location: Cincinnati, OH
Silco Fire & Security isn't just a company, it's a mission. Every day, our team plays a vital role in protecting lives and property for over 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant.
As the market leader in the Midwest, Silco is a growing, family-owned company with over 500 employees working from our headquarters in Cincinnati and branches in Dayton, Columbus, Toledo, Akron, Cleveland and Louisville. Recognized as a Top Workplace and named to the Inc. 5000 list of fastest-growing private companies, we have a long-standing track record of success and ambitious goals for the future.
Our impact extends beyond fire alarms and sprinklers; we provide peace of mind to the communities we serve. At Silco, you're not just doing a job, you're making a difference.
Position Overview:
Silco Fire & Security is seeking a proactive and customer-focused individual to join our team as an Appointment and Field Service Scheduler. In this role, you will be responsible for managing the scheduling and coordination of service appointments, ensuring exceptional customer satisfaction through efficient and timely resolution of inquiries and requests. This role will serve as the liaison between customers, field technicians, and internal teams, using critical thinking and problem-solving skills to balance priorities, adapt to real-time changes, and improve overall service delivery.
Responsibilities:
Scheduling & Dispatching
  • Efficiently manage incoming service requests via phone, email, and digital platforms.
  • Schedule and dispatch technicians based on skills, availability, location, and customer needs.
  • Proactively adjust schedules and dispatch technicians to respond to urgent requests, last-minute changes, or service delays.
  • Coordinate with field technicians to optimize scheduling and minimize travel time.

Customer Communication
  • Serve as the primary point of contact for scheduling inquiries, updates, and changes.
  • Provide clear, timely updates regarding appointment details, technician arrival times, and service expectations.
  • Proactively notify customers of any delays and propose solutions to maintain trust and satisfaction.

Data Management & Reporting
  • Maintain accurate records of service appointments and customer interactions in the scheduling system.
  • Leverage new systems and software to streamline scheduling, dispatching, and communication processes.
  • Generate reports and analyze scheduling data to identify trends and opportunities for process improvement.
  • Monitor service schedules and prioritize appointments and customer interactions in the scheduling system

Customer Experience
  • Strive to exceed customer expectations by delivering outstanding service and support throughout the scheduling process.
  • Gather and track customer feedback on the scheduling and service experience and identify areas for improvement.
  • Collaborate with cross-functional teams to address customer concerns and resolve issues promptly.

Administrative & Team Support
  • Assist with administrative tasks such as new account entry, frontline phone coverage, and system updates.
  • Support the development of customer service policies, scheduling procedures, and best practices.

Qualifications:
  • Prior scheduling or dispatching experience highly preferred; experience in service-based industries preferred.
  • High School Diploma or equivalent
  • Strong problem-solving skills with the ability to think critically in fast-paced situations.
  • Comfort using and learning new scheduling, CRM, or field service management software. Excellent communication skills, both verbal and written, with a customer-first mindset.
  • Highly organized with the ability to prioritize tasks, manage multiple requests, and adapt quickly to changes.
  • Team player with the ability to work independently and collaboratively.

Benefits:
In addition to a competitive compensation package, Silco offers a wide range of benefits such as medical, dental, vision, Aflac and a Flexible Spending Account (FSA). Silco offers company paid short-term disability and life insurance, as well as company paid training. The Company also boasts a 401(k) program with company matching and tuition reimbursement. Silco provides paid holidays and generous paid time off.
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
Employment at Silco is contingent upon completing and passing a background check and drug screen. Silco is an Equal Opportunity Employer.

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