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Field Service Scheduler Jobs (NOW HIRING)

Topcon Corporation

PSG Scheduler

Indianapolis, IN · On-site

$17 - $21.50/hr

Position Summary The Field Service Scheduler is responsible for managing all incoming service requests and coordinating the efficient dispatch of field service technicians. This role serves as the ...

Topcon

PSG Scheduler

Indianapolis, IN · On-site

$17 - $21.50/hr

Position Summary The Field Service Scheduler is responsible for managing all incoming service requests and coordinating the efficient dispatch of field service technicians. This role serves as the ...

gpec

Field Service Manager III

Garner, NC

When applicable, uses Service Scheduler to assist in managing field service operation. * Assists the Service Operations Manager in managing current maintenance contracts and executing daily contract ...

gpec

Field Service Manager III

Garner, NC

When applicable, uses Service Scheduler to assist in managing field service operation. * Assists the Service Operations Manager in managing current maintenance contracts and executing daily contract ...

Aston Carter

Customer Service Scheduler

Phoenix, AZ · On-site

$23 - $25/hr

Experience working with construction, remodeling, production scheduling, or field operations is ... service. The company is an equal opportunity employer and will consider all applications without ...

gpec

Field Service Manager III

Garner, NC · On-site

When applicable, uses Service Scheduler to assist in managing field service operation. * Assists the Service Operations Manager in managing current maintenance contracts and executing daily contract ...

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Field Service Scheduler information

What does a field service scheduler do?

A Field Service Scheduler is responsible for coordinating and assigning service technicians to customer sites based on service requests, technician availability, and location. They manage daily schedules, optimize routes, and ensure that service appointments are met efficiently. Their role helps improve customer satisfaction by minimizing wait times and ensuring timely service delivery. Field Service Schedulers often use specialized software to track jobs, handle emergencies, and communicate with both technicians and customers.

What are the key skills and qualifications needed to thrive as a field service scheduler?

To thrive as a Field Service Scheduler, you need strong organizational skills, attention to detail, and experience with scheduling or dispatching, often supported by a high school diploma or equivalent. Familiarity with scheduling software, CRM systems, and workforce management tools is typically required. Excellent communication, problem-solving abilities, and the capacity to manage competing priorities help individuals excel in this role. These skills ensure efficient resource allocation, high customer satisfaction, and smooth coordination of field operations.

How does a field service scheduler typically coordinate with technicians and customers to manage last-minute changes or emergencies?

Field Service Schedulers play a crucial role in managing dynamic, fast-paced schedules. When unexpected situations arise, such as urgent service requests or technician absences, schedulers must quickly communicate with both field technicians and customers to adjust appointments and minimize disruptions. This often involves reprioritizing tasks, leveraging scheduling software, and maintaining clear, proactive communication to ensure service quality and customer satisfaction. Strong organizational and interpersonal skills are essential to handle these challenges effectively.

What is the difference between Field Service Scheduler vs Service Coordinator?

AspectField Service SchedulerService Coordinator
CredentialsTypically requires scheduling, customer service, and basic technical knowledgeOften requires customer service and communication skills, some technical understanding
Work EnvironmentField-based, coordinating on-site service appointmentsOffice-based, managing service requests and client communication
Employer & IndustryUsed in industries like HVAC, plumbing, electrical servicesCommon in similar service industries, focusing on client coordination
Search & Comparison IntentPeople comparing scheduling roles in field servicePeople seeking roles focused on customer communication and scheduling

The Field Service Scheduler primarily manages scheduling and dispatching technicians for on-site work, often requiring technical knowledge. The Service Coordinator handles customer communication, service requests, and scheduling from an office setting. While both roles support field operations, the scheduler is more focused on logistics, whereas the coordinator emphasizes client interaction and service planning.

Do you need a degree to be a field service scheduler?

A degree is not typically required to be a field service scheduler, but relevant experience, organizational skills, and knowledge of scheduling software are important. Many employers prioritize practical skills and industry experience over formal education for this role.
More about Field Service Scheduler jobs

What cities are hiring for Field Service Scheduler jobs?

Cities with the most Field Service Scheduler job openings:

What states have the most Field Service Scheduler jobs?

States with the most job openings for Field Service Scheduler jobs include:

What job categories do people searching Field Service Scheduler jobs look for?

The top searched job categories for Field Service Scheduler jobs are:

Field Service Scheduler jobs near you
Infographic showing various Field Service Scheduler job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% In-person job distribution.

Field Service Supervisor

Qnergy Careers

Montoursville, PA • On-site

Full-time

Re-posted 17 days ago

Job description

Description:

Job Summary: The Field Service Supervisor is responsible for overseeing a team of field service technicians to ensure the efficient and effective delivery of service to clients. The Field Service Supervisor will manage daily operations, coordinate service schedules, and ensure compliance with company policies and standards.

Responsibilities:

  • Supervise and support a team of field service technicians in their daily tasks and responsibilities.
  • Coordinate and schedule service appointments to ensure timely and efficient support.
  • Monitor and evaluate technician performance, providing feedback and coaching as needed.
  • Ensure compliance with company policies, procedures, and safety standards.
  • Handle customer inquiries and complaints, providing solutions and maintaining positive relationships.
  • Conduct regular training sessions to enhance technician skills and knowledge.
  • Maintain accurate records of service activities, including work orders, inventory, and customer interactions.
  • Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
  • Prepare and submit regular reports on service performance and technician productivity.
  • Oversee installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime.
  • Research and answer difficult customer questions about product features or issues and recommend appropriate upgrades.
Requirements:

Education & Experience:

  • Bachelor’s degree in a related field preferred.
  • Minimum of 3-5 years of experience in field service or a related role.

Skills & Abilities:

  • Proven leadership and supervisory skills.
  • Ability to handle customer inquiries and resolve issues effectively.
  • Proficiency in using service management software and tools.
  • Valid drivers license and ability to travel as needed.

Work Environment:

  • May require working in various environments, including outdoor and indoor settings.
  • Ability to lift and carry equipment as needed.
  • Flexibility to work outside regular business hours, including evenings and weekend.