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Field Case Manager Jobs in Rochester, NY (NOW HIRING)

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How much do field case manager jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for field case manager in Rochester, NY is $33.51, according to ZipRecruiter salary data. Most workers in this role earn between $31.92 and $36.44 per hour, depending on experience, location, and employer.

What is a field case manager?

Field Case Managers are professionals who coordinate care and services for individuals recovering from illnesses or injuries, often in workers’ compensation or disability cases. They work in the field, meeting clients in their homes, workplaces, or healthcare settings to assess needs, develop care plans, and ensure clients receive appropriate medical treatment and support. Their goal is to facilitate recovery, help clients return to work or daily activities, and serve as a liaison between clients, healthcare providers, employers, and insurers. Field Case Managers require strong communication, organizational, and problem-solving skills.

What skills and qualifications are needed to thrive as a field case manager?

To thrive as a Field Case Manager, you need a background in nursing, social work, or rehabilitation, typically supported by a relevant degree and professional licensure or certification (such as CCM or CRC). Familiarity with case management software, electronic health records, and communication platforms is essential for coordinating care and documentation. Strong interpersonal skills, problem-solving abilities, and empathy help build trust with clients and collaborate effectively with healthcare providers and insurers. These competencies ensure efficient care coordination, improved patient outcomes, and effective resource utilization in complex, real-world situations.

What are common challenges faced by field case managers, and how can they be addressed?

Field Case Managers often encounter challenges such as coordinating care across multiple providers, managing a high caseload, and addressing the complex needs of clients in diverse environments. To overcome these obstacles, strong organizational skills, effective communication, and the ability to adapt quickly to changing situations are essential. Building strong relationships with healthcare providers and community resources also makes it easier to advocate for clients and ensure their needs are met efficiently.

What is the difference between Field Case Manager vs Medical Case Manager?

AspectField Case ManagerMedical Case Manager
CredentialsTypically requires nursing or social work licensure, certifications varyOften requires nursing, social work, or healthcare-related certifications
Work EnvironmentCommunity settings, patient homes, insurance sitesHospitals, clinics, insurance companies
Employer & IndustryInsurance companies, healthcare providers, government agenciesInsurance companies, healthcare organizations, third-party administrators
Primary FocusAssessing patient needs in the field, coordinating care, ensuring complianceManaging medical claims, coordinating treatment plans, advocating for patients

In summary, Field Case Managers primarily work in the community, focusing on patient assessments and care coordination outside clinical settings. Medical Case Managers typically operate within healthcare facilities or insurance companies, concentrating on medical claims and treatment management. Both roles require healthcare-related credentials and involve patient advocacy, but their work environments and daily responsibilities differ significantly.

How do you become a field case manager?

To become a field case manager, typically you need a relevant bachelor's degree such as nursing, social work, or healthcare administration, along with experience in case management or healthcare settings. Certification as a Certified Case Manager (CCM) or similar credential can enhance job prospects, and strong communication and organizational skills are essential for success in the role.

What are popular job titles related to Field Case Manager jobs in Rochester, NY?

For Field Case Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Field Case Manager jobs in Rochester, NY look for?

The top searched job categories for Field Case Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Field Case Manager jobs?

Cities near Rochester, NY with the most Field Case Manager job openings:

Field Case Manager jobs near you
Infographic showing various Field Case Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $69,903 per year, or $33.6 per hour.

Case Manager, Health Homes (Rochester, NY / Field Based) *Sign on Bonus $500.00*

Rochester, NY • On-site

FreedomCare
See more jobs at FreedomCareexternal

Full-time

Medical, Retirement

Re-posted 22 days ago

FreedomCare rating

6.9

Company rating: 6.9 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

Job description

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

  • Here For You (An attitude of service, empathy, and availability)
  • Own It (Drive and ownership)
  • Do the Right Thing (High integrity)
  • Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Case Manager for our Care Management team in upstate NY. 
 We will be offering a Sign On Bonus of $500.00 (paid out after successfully completing 6 months of employment)

This position requires frequent travel to patients' homes in Buffalo, NY and surrounding areas within Erie County.

Department & Position Overview: 

The Case Manager will work to outreach and engage potentially eligible patients and obtain appropriate consents to enroll the patient in the Health Home Care Management Program. Once the patient is enrolled, the Case Manager will work collaboratively with the patient's care team to complete a comprehensive assessment and patient centered care plan, and to coordinate care based on the care plan. 

Every Day You Will:

  • Screen for Health Home functional scale eligibility, conduct initial Health Homes assessments and reassessments of patient needs, including medical, mental health, substance use, financial, housing, and additional support needs
  • Collaborate with the medical providers and patients to develop, implement, and coordinate Health Homes compliant care plans for patients with chronic diseases, such as diabetes, asthma, congestive heart failure, hypertension, mental health conditions, substance use, and more and document care plan outcomes
  • Provide direct service to a caseload of chronically ill patients and help them achieve their care plan goals by facilitating referrals, addressing access issues, connecting them to local resources, and developing relationships with healthcare providers
  • Coordinate patient services and care with pharmacies, insurance companies, hospital discharge planning, family caregivers, and other providers
  • Provide crisis intervention when needed
  • Conduct home visits and maintain patient contact and documentation of all services in accordance with Health Homes standards
  • Maintain patient confidentiality at all times

Ideal Candidate Will Possess:

  • Ability to travel in the field to accompany patients to appointments and meet patients in person when needed
  • 1+ year of health homes, HARP or case management experience (required) 
  • Strong working knowledge of local community resources
  • Demonstrated ability to work with data reporting, documentation, and outcomes
  • Strong communication and assessment skills; the ability to relate to patients, their families, and community care providers, along with ability to handle rapidly changing crisis situations
  • Ability to manage high volume caseloads
  • Able to express empathy and compassion for the underserved
  • Experience navigating several data management systems, such as Salesforce
  • Bachelor's degree (preferred), minimum associate's degree.

Nice-to-Haves:

  • Bilingual Spanish, strongly preferred
  • Master's degree is a plus 
  • 3+ years of Health Homes experience 
  • 3+ years of HARP experience 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

 

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