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Federal Program Manager Jobs (NOW HIRING)

Magellan Health Services

$105.23K - $178.89K/yr

General Job Information Title Senior Director, Federal Program Management Grade 30 Work Experience - Required Federal, Management/Leadership, Supervisory Work Experience - Preferred Education ...

Akiva AI LLC

Program Manager - Aviation

Arlington, VA · On-site

$125K - $185K/yr

You will serve as AKIVA's single point of accountability to the federal program office, own task ... manage a multidisciplinary delivery team, and ensure every deliverable, status report, and program ...

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$38.5K

$107.5K

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How much do federal program manager jobs pay per year?

As of May 31, 2026, the average yearly pay for federal program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Federal Program Manager, and why are they important?

To thrive as a Federal Program Manager, you need expertise in project management, budgeting, compliance, and a thorough understanding of federal regulations, typically supported by a bachelor’s or master’s degree in a relevant field. Familiarity with tools such as Microsoft Project, federal financial management systems, and certifications like PMP or FAC-P/PM is highly valuable. Strong leadership, communication, and stakeholder management skills set outstanding program managers apart. These capabilities are essential to ensure programs are delivered on time, within scope, and in accordance with federal requirements.

What are some common challenges faced by Federal Program Managers, and how can they effectively navigate them?

Federal Program Managers often encounter challenges such as coordinating across multiple agencies, adhering to strict compliance requirements, and managing large, complex budgets. Successfully navigating these challenges requires strong communication skills, a deep understanding of federal regulations, and the ability to build collaborative relationships with stakeholders. Staying organized and proactive in risk management can also help ensure that projects stay on track and meet their objectives within designated timelines.

What are Federal Program Managers?

Federal Program Managers are professionals responsible for overseeing and coordinating government programs within federal agencies. They ensure that programs are planned, executed, and evaluated according to federal regulations, policies, and objectives. Their duties include managing budgets, supervising staff, tracking progress, and reporting results to stakeholders. Federal Program Managers play a crucial role in ensuring that government initiatives are effective, efficient, and meet the needs of the public.

What is the difference between Federal Program Manager vs Federal Project Coordinator?

AspectFederal Program ManagerFederal Project Coordinator
CredentialsTypically requires a bachelor’s degree, PMP certification often preferredUsually requires a bachelor’s degree, project management experience beneficial
Work EnvironmentOversees multiple projects and programs within federal agenciesFocuses on specific projects, supporting project managers
Employer & IndustryFederal government agencies, non-profits, contractorsFederal agencies, contractors, consulting firms

Federal Program Managers oversee multiple projects and strategic initiatives within federal agencies, requiring broader management skills and certifications. In contrast, Federal Project Coordinators support individual projects, focusing on day-to-day tasks. Both roles are essential in federal operations but differ in scope and responsibilities.

What cities are hiring for Federal Program Manager jobs? Cities with the most Federal Program Manager job openings:
What are the most commonly searched types of Federal Program jobs? The most popular types of Federal Program jobs are:
What states have the most Federal Program Manager jobs? States with the most job openings for Federal Program Manager jobs include:
Federal Program Manager jobs near you
Federal Contact Center Program Manager

Federal Contact Center Program Manager

Systems Integration, Inc.

Washington, DC • On-site

Full-time

Posted 28 days ago

Job description

Location: Washington DC metro area
Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Federal Contact Center Program Manager to oversee the full execution of a government contact center program, ensuring all project requirements are met and operations run effectively across a workforce of approximately 200 staff. This role directs planning, staffing, financial coordination, performance monitoring, and communication with government officials. The Program Manager ensures the program meets contractual obligations, maintains high-quality service delivery, and drives continuous improvement in processes, technology, and customer experience.
Key Responsibilities:
Program Leadership & Oversight
  • Manage and implement all project requirements for a Contact Center supporting a federal government program.
  • Organize, direct, and coordinate all program support activities, including staffing, operations, and resource planning.
  • Monitor and analyze performance data, reporting results and trends to government leadership.
  • Lead program communications and ensure stakeholders receive clear, timely, and comprehensive updates.

Stakeholder & Government Coordination
  • Serve as the primary point of contact for government program officials regarding project status, issues, and escalations.
  • Keep the Federal Program Director and CORs informed of emerging issues, risks, and operational concerns.
  • Ensure all communications with government stakeholders are accurate, consistent, and aligned with expectations.

Operational & Financial Management
  • Coordinate financial and staffing resources to support program goals and maintain operational readiness.
  • Oversee subcontractor activities to ensure compliance, performance, and alignment with program standards.
  • Prepare operational, management, and financial reports as required.

Training & Process Governance
  • Coordinate training activities to ensure staff remain current on agency programs and customer service requirements.
  • Create, revise, and maintain program SOPs and operational documentation.
  • Manage IT change control requests and ensure updates are communicated and implemented effectively.

Innovation & Continuous Improvement
  • Research emerging contact center technologies and recommend opportunities to enhance program processes and service delivery.
  • Track, report, and communicate the status of ongoing program projects and initiatives.
  • Support continuous improvement efforts to strengthen customer experience and operational efficiency.

Qualifications:
  • Experience managing a contact center operation of approximately 200 staff or larger.
  • Proven leadership experience in program or project management within a government contract or regulated environment.
  • Strong understanding of contact center operations, performance metrics, and customer service best practices.
  • Experience managing budgets, staffing plans, and subcontractor performance.
  • Excellent communication, stakeholder-management, and problem-solving skills.
  • Ability to oversee SOP development, training coordination, and change control processes.
  • PMP certification is a strong plus.
  • Bachelor's degree in Business Administration, Project Management, Public Administration, or a related field.

Must be able to pass a federal background check that inlcudes a credit check.

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