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Fan Experience Coordinator Jobs (NOW HIRING)

AEG

Saints Ambassador (Seasonal)

Metairie, LA · On-site

Fan Experience Coordinator Direct Reports: None FLSA Status: Part time seasonal, hourly Application Deadline: Rolling application Work Location: Caesars Superdome, New Orleans, LA Our Mission and ...

Utah State University

Marketing Coordinator

Logan, UT · On-site

$17/hr

Serve as the primary marketing/fan experience contact for soccer and softball and as the secondary contact for men's basketball. * Assist in the development, coordination and implementation of ...

Utah State University

Marketing Coordinator

Logan, UT · On-site

$17/hr

Serve as the primary marketing/fan experience contact for soccer and softball and as the secondary contact for men's basketball. * Assist in the development, coordination and implementation of ...

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Fan Experience Coordinator information

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How much do fan experience coordinator jobs pay per year?

As of Sep 7, 2026, the average yearly pay for fan experience coordinator in the United States is $57,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,500.00 per year, depending on experience, location, and employer.

What does a fan experience coordinator do?

A Fan Experience Coordinator is responsible for enhancing the overall experience of fans at sporting events, concerts, or entertainment venues. They work on organizing activities, managing fan engagement initiatives, and ensuring that all attendees have a positive and memorable experience. Their duties often include overseeing event logistics, coordinating with different departments, and addressing fan inquiries or concerns. The role requires strong communication, organizational, and problem-solving skills to create a welcoming and enjoyable environment for fans.

What are the key skills and qualifications needed to thrive as a fan experience coordinator?

To thrive as a Fan Experience Coordinator, you need strong event planning, customer service, and communication skills, often supported by a degree in hospitality, sports management, or a related field. Familiarity with ticketing systems, CRM platforms, and event management software is typically required. Outstanding interpersonal skills, problem-solving abilities, and the ability to remain calm under pressure help you create memorable experiences for fans. These skills are vital for ensuring fan satisfaction, resolving issues swiftly, and enhancing the overall reputation of the organization during live events.

What are some common challenges faced by a fan experience coordinator, and how can they be effectively managed?

Fan Experience Coordinators often navigate the challenge of balancing high fan expectations with logistical constraints, such as limited resources or tight event schedules. Effective communication with both fans and internal teams is key to resolving issues quickly and ensuring a positive experience. Coordinators must also be adaptable, as event plans can change rapidly, requiring quick thinking and problem-solving. Building strong relationships across departments, such as marketing and operations, helps streamline processes and enhances the overall fan experience.

What is the difference between Fan Experience Coordinator vs Event Coordinator?

AspectFan Experience CoordinatorEvent Coordinator
Primary FocusEnhancing fan engagement and experience at eventsPlanning and executing various types of events
Work EnvironmentSports venues, arenas, stadiumsConferences, festivals, corporate events
Required SkillsCustomer service, communication, event logisticsOrganization, coordination, multitasking
Common CertificationsEvent planning, customer serviceEvent management, project management

While both roles involve event planning, the Fan Experience Coordinator specifically focuses on creating engaging experiences for fans at sports or entertainment events, whereas the Event Coordinator manages a broader range of events across industries. The Fan Experience Coordinator emphasizes customer engagement and venue-specific activities, making it more specialized within the sports and entertainment sectors.

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Fan Experience Coordinator jobs near you
Infographic showing various Fan Experience Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,869 per year, or $27.8 per hour.

Fan Journey Coordinator

Oklahoma City Thunder

Oklahoma City, OK • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 12 days ago

Key responsibilities

  • Execute digital fan journey tactics across the Thunder app, SMS, push notifications, and other digital communication channels

  • Manage fan-facing experiences across the Thunder app and other digital platforms

  • Coordinate digital campaign calendars and ensure fan communications are executed accurately, on time, and in alignment with broader marketing and fan engagement plans

Job description

The Oklahoma City Thunder is seeking a Fan Journey Coordinator to support fan engagement strategies across the Thunder's growing digital ecosystem. This role will help bring the fan journey to life through the Thunder app, text messaging (SMS), push notifications, digital campaigns, gamification, and other interactive fan touchpoints. Working cross-departmentally, you will help execute digital experiences, manage fan engagement platforms, and organize data to better understand how fans connect with the Thunder. This role is ideal for someone interested in the intersection of digital marketing, technology, fan experience, and data.
In this role you will:
  • Execute digital fan journey tactics across the Thunder app, SMS, push notifications, and other digital communication channels
  • Manage fan-facing experiences across the Thunder app and other digital platforms
  • Coordinate digital campaign calendars and ensure fan communications are executed accurately, on time, and in alignment with broader marketing and fan engagement plans
  • Perform routine quality assurance of digital experiences, links, forms, messaging, and fan-facing content prior to launch
  • Pull, clean, organize, and manage fan data and submissions from digital campaigns, lead-generation programs, and other engagement sources
  • Operate digital fan loyalty and engagement platforms, including Kids Club, maintain online rewards, and report on engagement
  • Identify lead-source trends and insights to develop strategies for fan development
  • Perform other duties as assigned

What you will bring to the role:
  • Minimum of 2 years of experience in digital marketing, digital engagement, marketing automation, or a related field
  • Understanding of and experience with digital marketing strategies, such as SMS and direct email
  • Ability to think strategically, solve problems, identify opportunities, and improve processes
  • Strong analytical skills with the ability to interpret data and translate insights into clear, actionable recommendations and communications
  • Experience with or working knowledge of API development, Tableau, SQL, or Python preferred
  • Familiarity with HTML, CSS, and JavaScript, including the ability to make basic updates or troubleshoot front-end digital experiences
  • Ability to work independently, take initiative, and collaborate effectively with others
  • Strong organizational skills, professionalism, and attention to detail

Additional details:
This is a full-time hourly position tentatively reporting to the AVP, Fan Development and Retail. The work schedule requires flexibility, including availability for events and game nights during evenings, weekends, and holidays. The primary work location is the Thunder corporate office at Paycom Center in downtown Oklahoma City, with some events requiring travel throughout the metro area. A valid driver's license, proof of insurance, and reliable transportation are required. Physical requirements include lifting up to 50 pounds and bending.
We offer a positive office environment and a robust benefits package including excellent medical, dental, and vision coverage, 401k with matching funds, paid downtown parking, tuition reimbursement, employee ticket options, family gym membership subsidy, parental leave, team shop discount, and much more!
The Thunder recognizes that teams with a variety of backgrounds, perspectives and skills make a stronger company. As an Equal Opportunity Employer, the Thunder organization considers applicants fairly on the basis of qualifications, experience and business needs and provides equal opportunity regardless of race, color, age, sex, ancestry, ethnicity, national origin, religion, veteran status, marital status, pregnancy, disability, gender identity, sexual orientation, or any other legally protected status. Applicants are considered regardless of past legal system involvement, based upon the needs of the role, nature of and recency of legal history. The Thunder is committed to a welcoming and inclusive environment for all employees through its RAVE culture - Respect and Value Everyone.

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