Family Manager Jobs (NOW HIRING)

POSITION SUMMARY: The ERSEA Manager is a senior leadership role responsible for providing vision, direction, and accountability for the Eligibility, Recruitment, Selection, Enrollment, Attendance (ERSEA), and Parent, Family, and Community Engagement (PFCE) service areas. This position leads and develops high-performing teams, ensuring systems, people, and practices operate with integrity, consistency, and compliance with Head Start Performance Standards and applicable regulations. The ERSEA Manager provides strategic oversight rather than direct service delivery, guiding supervisors and staff to effectively connect families to services and support program outcomes. While experience in ERSEA, Head Start, or Early Childhood is beneficial, this role is designed for a strong leader who can be trained in program-specific systems and who brings demonstrated ability to build teams, manage complexity, and drive results.

Global Role covering both Hernando & Volusia Countys

Schedule: Monday - Friday 7:30am - 4:00pm 

Please apply online at www.youthrivefl.org 

Only completed and signed applications will be considered.

Full Time Position- Benefits Eligible: Vacation, Sick, PTO, Employer paid health benefits, Vision & Dental Plans, 403B retirement, 14 company paid  holidays, Pet Insurance, Basic $30,000 Life Insurance Policy, Long-Term Disability Insurance (LTD) and Accidental Death and Dismemberment Insurance (AD&D). Public Service Loan Forgiveness Qualified Employer.

ESSENTIAL JOB FUNCTIONS:

• Provides strategic leadership and oversight of the ERSEA and Parent, Family, and Community Engagement (PFCE) service areas, supervising ERSEA Supervisors and ensuring consistent, compliant, and effective implementation of systems across all sites.
• Leads, coaches, and develops ERSEA Supervisors, PFCE staff, and Family Advocates, establishing clear expectations, accountability, and performance standards while fostering professional growth and leadership development.
• Oversees the completion and accuracy of eligibility determination, selection prioritization, and waitlisting processes, ensuring appropriate staff identify errors and complete corrections in a timely manner.
• Ensures eligibility documentation and enrollment information are accurately collected, reviewed, and maintained in alignment with federal guidelines and program requirements.
• Leads the development, implementation, and monitoring of ERSEA and PFCE policies, procedures, and systems in accordance with Head Start Performance Standards, federal, state, and local regulations, applicable transmittal notices, and administrative guidance.
• Oversees ERSEA activities within ChildPlus, ensuring accurate and timely data entry related to acceptance, waitlists, enrollment, transfers, transitions, drops, attendance, and required reporting.
• Uses data and performance metrics to monitor enrollment, attendance, and family engagement outcomes, identifying trends, risks, and opportunities for continuous improvement.
• Provides leadership and strategic direction for recruitment, enrollment, and family engagement efforts, ensuring teams implement effective outreach strategies to connect eligible children and families to services.
• Oversees systems that support Family Advocates in identifying and documenting family strengths, needs, and case management information, including families experiencing homelessness, foster care placement, or disability.
• Provides leadership oversight of the PFCE Plan, ensuring enrollment, recruitment, and family advocacy data and feedback inform parent engagement strategies and program planning.
• Oversees the development, implementation, and monitoring of community agreements and MOUs to support services to children and families, including partnerships that provide in-kind support, shared resources, or cost-saving benefits.
• Ensures Family Advocates actively support families in collecting and submitting in-kind documentation and that required contributions are accurately tracked and reported.
• Oversees the ERSEA and PFCE service area budgets, ensuring fiscal responsibility, appropriate allocation of resources, and alignment with program priorities.
• Reviews and approves purchases of materials, supplies, and equipment for the ERSEA and PFCE service areas in accordance with agency policies.
• Ensures ERSEA and PFCE staff onboarding, orientation, and ongoing training are conducted effectively, including annual and required compliance training.
• Provides guidance, communication, and technical assistance to supervisors and staff regarding policies, procedures, performance standards, best practices, and operational expectations.
• Provides accurate and timely reports on ERSEA and PFCE activities, expenditures, enrollment status, and outcomes for management analysis and federal reporting requirements.
• When designated, provides monthly enrollment data to the Early Learning Programs Director for submission to federal reporting systems.
• Works collaboratively with ERSEA, PFCE, and other service area leaders to ensure integrated and coordinated service delivery.
• Reviews and approves subordinate timecards and submits required documentation to the finance department.
• Reviews and verifies performance evaluations, counseling documentation, and Performance Improvement Plans in collaboration with ERSEA Supervisors.
• Disseminates local, state, federal, and agency information to staff as needed.
• Collaborates with the management team to support the development and implementation of the annual training plan, including pre-service, in-service, T/TA, and ongoing professional development activities.
• Conducts site visits to provide leadership oversight and ensure ERSEA and PFCE practices are implemented consistently and effectively across all locations.
• Maintains effective working relationships with peers, direct reports, families, and community partners to support program success.
• Participates in community activities and committees as needed to support program goals, recruitment, and family engagement efforts.
• Acts as a leader and role model for staff and as an advocate for children and families enrolled in Early Learning Programs.
• Maintains confidentiality in all aspects of client, staff, and agency information.
• Uses and follows the policies and procedures of You Thrive Florida, including personnel, payroll, health and safety, and operational policies.
• Uses and follows all applicable federal, state, and local regulations, including Head Start Performance Standards and related administrative guidance.

NON-ESSENTIAL/SECONDARY FUNCTIONS:

Performs any additional duties as directed or assigned by supervisor, management staff, program director or You Thrive Florida management staff. This description is intended to convey information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position.

JOB STANDARDS:

Education: Bachelor’s degree in human services, social work, public administration, education, business administration, or a related field from an accredited college or university required. Advanced education or leadership training is preferred.

Experience: Minimum of three years of experience in leadership or management role with responsibility for supervising staff, guiding teams, and supporting program operations required.
Five or more years of leadership or management experience with increasing levels of responsibility, including program oversight and decision-making, is preferred.
Experience within Head Start, ERSEA, Early Childhood, or other regulated human services environments is preferred but not required.

Licenses & Certifications: Valid Florida driver’s license and be insurable by Company’s current carrier.  Subject to Federal, State and Local legal requirements/background checks/clearance for working with children.

CRITICAL SKILLS, ABILITIES, & EXPERTISE:

Physical Requirements: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position.  Sitting, standing for long periods of time, use of fingers, arms, hands and legs and voice/talking are constant.  Good eyesight (correctable) and hearing (correctable) are essential.  Squatting, walking, handling, grasping, stretching/reaching, bending at the waist, driving and light lifting and/or carrying (up to 15lbs) are frequent.  Pushing, pulling, kneeling, balancing, turning, feeling, medium lifting and/or carrying (up to 30lbs) are occasional.

Equipment: Computer, facsimile, copy machine, calculator, multi-line phone and other small office and instructional equipment, playground equipment and vehicle.

Skills & Expertise: Ability to lead, supervise, and develop staff with limited direction. Ability to provide strategic oversight of program systems and ensure alignment with organizational goals and regulatory requirements. Knowledge of or ability to learn applicable federal, state, and local regulations, including Head Start Performance Standards. Ability to analyze and interpret data to support decision-making and continuous improvement. Strong organizational, communication, and problem-solving skills. Ability to exercise sound judgment, maintain confidentiality, and manage sensitive information. Ability to collaborate effectively with leadership, staff, families, and community partners. Proficiency in the use of computer systems and data management platforms, with the ability to learn program-specific systems such as ChildPlus. Ability to manage multiple priorities and adapt to change in a dynamic work environment.

ENVIRONMENTAL JOB FACTORS:

Job Location: Primary location is the Head Start/Early Head Start facilities in Hernando, Sumter and/or Volusia counties.  Travel within these three counties is typical with overnight stays.  Occasional travel to other counties.

Work Environment:  While performing the responsibilities of the position, these work environment characteristics are representative of the environment the employee will encounter.  Office environment and working alone and with others frequently.  Working with office equipment is frequent.  Occasionally outdoors and operates a vehicle.

Please see the link below to the new Care Provider Background Screening Clearinghouse Education and Awareness website. This site was implemented under the directive of HB 531 (2025). As part of these requirements, each specified agency must include a clear and conspicuous link to the webpage on its website and provide the link in all job vacancy advertisements and posts by the qualified entity.

https://info.flclearinghouse.com