Executive Customer Service Jobs (NOW HIRING)

Who we are:

MHC is a global provider of AI-powered SaaS solutions for document, communication, and payment automation - purpose-built for highly regulated industries.Wesimplify complexity and unlock intelligence so organizations can deliver exceptional experiences with confidence.

Our platform helps enterprise and mid-market organizations improve efficiency, ensure compliance, and modernize customer communications at scale. Customers use MHC solutions to generate more than 10 billion documents and process billions in AP payments annually. Recognized as a Leader in multiple G2 reports and featured in analyst reports from Gartner, IDC, Aspire, and Aragon, MHC is built for organizations that can't afford to get it wrong.

People are at the center of everything we do - for our customers and within our own walls. MHC supports a flexible, work-where-you-live model, and for five consecutive years has been named one of Minnesota's Top Workplaces by the Star Tribune, based entirely on employee feedback. We are a team driven to grow, committed to being better than yesterday, and stronger together. We earn trust every day with our customers, our partners, and each other. We experiment boldly, and when our customers win, we win.

For more information, visitmhcautomation.com.

Who we are looking for:

We are seeking an experienced Senior Sales Executive (Financial) with deep knowledge of the Customer Communications Management (CCM) industry. This AI-forward professional will drive net-new logo acquisition in Banking & Diversified Financial Services, one of MHC's three evidence-backed priority verticals, selling document generation and CCM capabilities (loan agreements, compliance documents, regulated communications).Your expertise enables you to operate as a trusted advisor, using your knowledge to understand customers' business needs, address their challenges, and offer effective solutions.

As a natural hunter with an entrepreneurial mindset, you will take ownership and collaborate closely with teams across the company to shape the sales strategy. You will be instrumental in driving our ambitious growth goals by building pipelines and closing direct customers as well as working opportunities via relationships with established channel partners. This role offers the freedom to dive in, make a tangible impact, and be a driving force behind a rapidly growing and impactful platform.

What you will get to do:

• Develop and execute sales strategies to drive growth by identifying, pursuing, and closing high-value deals with new customers and partner accounts, while building strong, lasting relationships with key stakeholders, including C-level executives
• Collaborate with cross-functional teams (Marketing, Product, Customer Success) to ensure smooth onboarding, customer satisfaction, and alignment with market needs
• Own the full sales cycle from lead generation to contract negotiation and closing, ensuring effective relationship-building and customer engagement
• Apply a rigorous sales process to align solutions with customer business initiatives, painting a compelling vision for prospects and delivering tailored demonstrations
• Prepare and present proposals, license agreements, and statements of work, while maintaining ongoing relationships with customer advocates, champions through key stakeholders and executive alignment
• Contribute to the go-to-market strategy by providing field insights, assisting with marketing campaigns and events, and supporting internal partners to execute successful initiatives
• Manage post-sale activities, including supporting Customer Care and Accounting teams to assist with any customer concerns
• Meet or exceed sales quota targets annually, demonstrating a commitment to delivering strong results

What you'll need to succeed:

Knowledge and Skills:

• Demonstrated drive and relentless pursuit of success, consistently achieving or surpassing sales targets, with extensive experience in both channel and direct sales
• A natural hunter with an entrepreneurial spirit, constantly seeking new opportunities and innovative approaches to drive business growth
• Ready to take ownership and drive key business decisions, eager to roll up your sleeves, dive into the details, and lead by example
• Persuasive communication, negotiation, and interpersonal skills, with the ability to build trust and influence at all levels
• Proficient in utilizing sales tools such as Salesforce, ZoomInfo, LinkedIn Sales Navigator, and Gong to identify and track prospective customers, with the ability to ensure accurate and timely updates in Salesforce CRM

Education and Qualifications:

• Bachelor's degree in business, marketing, or other related focus or equivalent experience
• REQUIRED 4+ years demonstrated success in customer communications management (CCM) platform sales
• 5+ years of full cycle sales experience selling software or cloud-based applications within financial services industry
• Demonstrated experience in the Software as a Service (SaaS) industry, with a strong understanding of SaaS business models, customer lifecycle management, and best practices for driving customer engagement and retention
• Proven record of leading new business growth
  

Worksite Location: This is a remote role. Candidates must be based in the United States. Regular travel is expected for partner meetings, business reviews, industry events, and company gatherings.

MHC Comprehensive Benefits Package

Weofferarobustbenefitspackagedesignedtosupportthewell-beingandfinancialsecurityofouremployees.

Our Benefits Include:

• WorkplaceFlexibility
• 401(k) Plan: Deferred and Roth options available to help you save for retirement, with a generous employer match of 50% up to maximum of 4.5% of gross pay.
• MedicalPlans:Comprehensiveco-payorHSAcoverageoptionstokeepyouandyourfamilyhealthy.
• DentalandVisionPlans:Accesstoalargenetworkofprovidersfordentalandvision health.
• Daycare and Medical FSA/HSA: Save on eligible daycare and healthcare expenses with our flexible spending and health savings account plans.
• GroupTermLifeInsurance:Coverageof$50,000toprovidepeaceofmind.
• GenerousPaidTimeOff(PTO)Policies:Ampletimetorelaxandrecharge.
• Employee Assistance Program (EAP): Support for personal and professional challenges.

VoluntaryBenefitsAvailable:

• AdditionalLifeInsurance
• CriticalIllnessInsurance
• Accident,Cancer&HospitalIndemnityInsurance
• Legal/IDShield
• PetInsurance

ParentalLeave:

If your state offers a paid family or medical leave program, you will have access to those benefits. For employees instates without a state program, we offer:

• Four weeks of paid paternity leave, available after one year of employment, with partial eligibility beginning at six months.
• Twelve weeks of paid leave for the birth parent, eligibility rules apply.

We are proud to be an equal opportunity employer and welcome our employee's differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better - Join us.

This role is not eligible for visa sponsorship.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

While we may use AI tools to support parts of our hiring process, applicants and candidates may not use AI tools (such as chatbots, writing assistants, or real-time response generators etc.) to complete application materials, assessments, or interviews. Responses should reflect your own knowledge, skills, and communication style. If our review indicates that AI was used in a manner inconsistent with this expectation, we will not move forward with your candidacy.