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Executive Customer Service Jobs (NOW HIRING)

Qosina Corp.

Key Account Executive

Minneapolis, MN · Remote

$100K - $120K/yr

Collaborate with internal teams (marketing, logistics, and customer service) to ensure seamless order processing and post-sales support. Key Account Executive - Customer load 5-10 accounts based on ...

OEC Group

Executive Assistant

Cerritos, CA · On-site

$28 - $35/hr

We provide freight transportation, logistics, and information services to over 50,000 customers ... As an Executive Assistant , you will perform various day-to-day administrative tasks and support ...

OEC Group

Executive Assistant

Cerritos, CA · On-site

$28 - $35/hr

We provide freight transportation, logistics, and information services to over 50,000 customers ... As an Executive Assistant , you will perform various day-to-day administrative tasks and support ...

Dynamic Yield

Vice President, Customer Success

Purchase, NY · On-site +1

$147K - $188K/yr

... executive point of accountability for strategic customers. This position partners closely with Sales, Product, Delivery, Support, and Services leadership to ensure customers realize measurable value ...

Bimbo Bakeries

Customer Service Executive

Maspeth, NY · On-site

$127K - $178K/yr

Ability to providea high levelof customer support and service * Results achiever * Experience andexpertisein customer negotiations. * Ability to create and manage promotional plans;develop/understand ...

Grupo Bimbo

Customer Service Executive

Manhattan, NY · On-site

$127K - $178K/yr

Ability to provide a high level of customer support and service * Results achiever * Experience and expertise in customer negotiations. * Ability to create and manage promotional plans; develop ...

Bimbo Bakeries

Customer Service Executive

Manhattan, NY · On-site

$127K - $178K/yr

Ability to provide a high level of customer support and service * Results achiever * Experience and expertise in customer negotiations. * Ability to create and manage promotional plans; develop ...

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Executive Customer Service information

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How much do executive customer service jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for executive customer service in the United States is $30.65, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $38.94 per hour, depending on experience, location, and employer.

How does an Executive Customer Service professional typically handle escalated client issues that require cross-departmental collaboration?

Executive Customer Service professionals often act as liaisons between clients and multiple internal teams such as technical support, sales, and management. When handling escalated issues, they coordinate with these departments to gather information, provide updates to the client, and ensure a timely resolution. This role requires strong communication skills and the ability to manage expectations while advocating for the client's needs. Successful professionals are adept at building relationships across teams and leveraging internal resources to resolve complex problems efficiently.

What is the difference between Executive Customer Service vs Customer Service Representative?

AspectExecutive Customer ServiceCustomer Service Representative
CredentialsHigh school diploma; experience in customer relations; sometimes additional certificationsHigh school diploma; basic customer service skills
Work EnvironmentOffice settings, client meetings, strategic support rolesCall centers, retail, online support
Employer & IndustryCorporate, B2B, service industriesRetail, hospitality, telecom
Search & Comparison IntentUnderstanding higher-level customer service roles, career progressionEntry-level support, job opportunities

Executive Customer Service roles typically involve strategic support, client management, and higher-level communication, often requiring more experience and specialized skills. Customer Service Representatives focus on direct customer interactions, providing basic support and resolving issues. The two roles differ mainly in responsibility level, work environment, and required credentials, with Executive Customer Service positions being more senior and strategic.

What are the key skills and qualifications needed to thrive as an Executive Customer Service professional, and why are they important?

To thrive as an Executive Customer Service professional, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience in handling high-priority clients, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM software, ticketing systems, and data analysis tools is typically required. Exceptional communication, conflict resolution, and emotional intelligence help you build rapport and trust with executive-level customers. These skills ensure that complex issues are resolved efficiently, maintaining client satisfaction and protecting the organization's reputation.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic oversight of customer service operations.

What is Executive Customer Service?

Executive Customer Service refers to a specialized support team or role that handles high-priority customer issues, often escalated from regular customer service channels. These professionals work directly with clients experiencing complex, sensitive, or unresolved problems, ensuring their concerns are addressed efficiently and satisfactorily. They act as a bridge between customers and upper management, often providing personalized service and solutions to maintain customer loyalty and protect the company's reputation.
More about Executive Customer Service jobs
What cities are hiring for Executive Customer Service jobs? Cities with the most Executive Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most Executive Customer Service jobs? States with the most job openings for Executive Customer Service jobs include:
What job categories do people searching Executive Customer Service jobs look for? The top searched job categories for Executive Customer Service jobs are:
Executive Customer Service jobs near you
Infographic showing various Executive Customer Service job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 28% Full Time, and 68% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $63,753 per year, or $30.7 per hour.
Key Account Executive

Key Account Executive

Qosina Corp.

Minneapolis, MN • Remote

$100K - $120K/yr

Full-time

Posted 25 days ago

Job description

Key Account Executive

Job Description

Reports to: Vice President of Sales

Compensation: Base salary plus 30K commission target

The Key Account Executive will be responsible for managing and expanding relationships with strategic customers in the medical device and bioprocess sectors. This role requires a deep understanding of customer innovation cycles, technical product knowledge, and the ability to coordinate cross-functional support to ensure customer success.

The Qosina KAE will drive the business, acting as the primary liaison, ensuring that customer needs are met while aligning internal resources to deliver tailored solutions.

  • The KAE is the lead point of contact for all key customer matters.
  • They anticipate customer needs, ensure deadlines are met, and help customers succeed in meeting internal requirements/deadlines

.

The KAE must be aligned with customer activity:

1. Customer Integration & Innovation Support

Develop an understanding of customer’s operational approach, positioning Qosina as an integral part of the customer innovation process, not just a supplier.

  • Integrate into customer workflows.
  • Simplify access to components.
  • Provide technical solutions that support innovation

.

2. Global Procurement & Multi-Site Coordination

The KAE must use their resources to understanding/navigate our customer’s multi-location organizational structures and engage with the following customer teams to uncover and build new business opportunities:

  • Global procurement teams
  • Local purchasing and sourcing teams
  • New product development/R&D management teams
  • Engineering teams
  • Production Engineering team.

The KAE’s primary objectives:

  • Identify and pursue new business opportunities using Qosina’s component portfolio.
  • Achieve year-over-year growth in component purchases and meet agreed-upon KPIs (e.g., new customers, activated projects, sampling activity)
  • Provide guidance on component selection, risk assessment, and costing during early-stage development
  • Offer technical support, helping customers evaluate and integrate Qosina products into their systems.

Within the Qosina organization, Operational Coordination

  • Collaborate with internal teams (marketing, logistics, and customer service) to ensure seamless order processing and post-sales support.

Key Account Executive – Customer load

5-10 accounts based on complexity – Target number TBD

Key Account executive Reporting:

The Key Account Executive will meet formally with the Vice President of Sales and/or other team members during possible events as announced:

  • Weekly to review general activity or urgent issues as required.
  • Once per month to report on sales achievements and monthly plans (as defined above)
  • Once a quarter to report on quarterly achievements (as defined above)

Requirements

  • Proven history as an outside sales representative demonstrating year-over-year revenue growth.
  • Experience as a Key Account Executive/Manager preferred.
  • Deep understanding of relationship selling.
  • Collaborative style and excellent interpersonal and team management skills.
  • Strong organizational and presentation skills.
  • In-depth understanding of the sales administration process.
  • First-hand experience with CRM software and MS office products.
  • Bachelor’s degree preferred.
Qosina logo

About Qosina

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

51 - 200 Employees

Headquarters location

Ronkonkoma, NY, US

Year founded

1980

Social media

Twitter

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