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Executive Customer Service Jobs (NOW HIRING)

Castlight Health

Account Executive, Customer Success

$158K - $238K/yr

... service. This is a strategic, growth-oriented role responsible for managing and expanding ... Build relationships with health plan leadership across clinical, network, and executive teams

Verawholehealth

OR

$158K - $238K/yr

... service. This is a strategic, growth-oriented role responsible for managing and expanding ... Build relationships with health plan leadership across clinical, network, and executive teams

Qureos Inc

Customer service executive

Montgomery, AL

$34K - $40K/yr

Customer Service Executive Company: INVICTA LINUX LIMITED Location: Montgomery, Alabama, United States Employment Type: Full-Time Salary: $34,000 - $40,000 per annum Job Overview INVICTA LINUX ...

INNOCEAN

Senior Account Executive, CRM

Huntington Beach, CA · On-site

$80K - $82K/yr

INNOCEAN USA , a full-service advertising agency, is looking for a skilled Senior Account Executive, CRM to join our team! We don't just look for fresh talent; we look for fresh thinkers. The Senior ...

Qosina

Key Account Executive

Minneapolis, MN · On-site

Collaborate with internal teams (marketing, logistics, and customer service) to ensure seamless order processing and post-sales support. Key Account Executive - Customer load 5-10 accounts based on ...

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How much do executive customer service jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for executive customer service in the United States is $30.65, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $38.94 per hour, depending on experience, location, and employer.

How does an Executive Customer Service professional typically handle escalated client issues that require cross-departmental collaboration?

Executive Customer Service professionals often act as liaisons between clients and multiple internal teams such as technical support, sales, and management. When handling escalated issues, they coordinate with these departments to gather information, provide updates to the client, and ensure a timely resolution. This role requires strong communication skills and the ability to manage expectations while advocating for the client's needs. Successful professionals are adept at building relationships across teams and leveraging internal resources to resolve complex problems efficiently.

What is the difference between Executive Customer Service vs Customer Service Representative?

AspectExecutive Customer ServiceCustomer Service Representative
CredentialsHigh school diploma; experience in customer relations; sometimes additional certificationsHigh school diploma; basic customer service skills
Work EnvironmentOffice settings, client meetings, strategic support rolesCall centers, retail, online support
Employer & IndustryCorporate, B2B, service industriesRetail, hospitality, telecom
Search & Comparison IntentUnderstanding higher-level customer service roles, career progressionEntry-level support, job opportunities

Executive Customer Service roles typically involve strategic support, client management, and higher-level communication, often requiring more experience and specialized skills. Customer Service Representatives focus on direct customer interactions, providing basic support and resolving issues. The two roles differ mainly in responsibility level, work environment, and required credentials, with Executive Customer Service positions being more senior and strategic.

What are the key skills and qualifications needed to thrive as an Executive Customer Service professional, and why are they important?

To thrive as an Executive Customer Service professional, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience in handling high-priority clients, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM software, ticketing systems, and data analysis tools is typically required. Exceptional communication, conflict resolution, and emotional intelligence help you build rapport and trust with executive-level customers. These skills ensure that complex issues are resolved efficiently, maintaining client satisfaction and protecting the organization's reputation.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic oversight of customer service operations.

What is Executive Customer Service?

Executive Customer Service refers to a specialized support team or role that handles high-priority customer issues, often escalated from regular customer service channels. These professionals work directly with clients experiencing complex, sensitive, or unresolved problems, ensuring their concerns are addressed efficiently and satisfactorily. They act as a bridge between customers and upper management, often providing personalized service and solutions to maintain customer loyalty and protect the company's reputation.
More about Executive Customer Service jobs
What cities are hiring for Executive Customer Service jobs? Cities with the most Executive Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most Executive Customer Service jobs? States with the most job openings for Executive Customer Service jobs include:
What job categories do people searching Executive Customer Service jobs look for? The top searched job categories for Executive Customer Service jobs are:
Executive Customer Service jobs near you
Infographic showing various Executive Customer Service job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 28% Full Time, and 68% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $63,753 per year, or $30.7 per hour.
Account Executive, Customer Success

Account Executive, Customer Success

Castlight Health

Remote

$158K - $238K/yr

Full-time

Posted 7 days ago

Job description

Job Description Summary
To maintain and expand relationships with strategically important clients, ensuring the growth and retention of business accounts. The incumbent will serve as the main point of contact for key clients, develop strategic initiatives to meet their business objectives, and ensure delivery of high-quality service.
This is a strategic, growth-oriented role responsible for managing and expanding relationships with health plan partners. We are seeking someone who understands payer dynamics and can drive value across complex health plan relationships.
How will you make an impact & Requirements
Key Responsibilities:
  • Serve as the primary strategic partner to health plan clients, ensuring retention, growth, and long-term success
  • Build relationships with health plan leadership across clinical, network, and executive teams
  • Develop and execute account strategies aligned to payer goals, performance metrics, and partnership objectives
  • Lead business reviews and strategic discussions focused on performance, growth, and value realization
  • Identify and drive opportunities for expansion, new revenue, and partnership growth
  • Collaborate internally across clinical delivery, product, and operations teams to support plan objectives
  • Navigate complex payer environments, including performance expectations, contracting considerations, and operational alignment

What You Bring:
  • Experience working with or within health plans (payer-side experience strongly preferred)
  • Strong understanding of payer operations, decision-making, and partnership dynamics
  • Background in account management, partnerships, or business development within healthcare
  • Ability to influence payer stakeholders and operate at a strategic level
  • Experience driving client performance, retention, and growth

Ideal Backgrounds
  • Regional or national health plans (BCBS, UHC, Aetna, etc.)
  • Vendors who partner with or sell into health plans
  • National accounts teams within payer organizations

What Sets This Role Apart:
This role requires deep understanding of health plan operations and payer strategy-not employer-facing account management.
Compensation:
$158,804.00
to
$238,207.00

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