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Executive Customer Service Jobs in Georgia (NOW HIRING)

ST. JOSAPHAT PARISH

Customer Service Rep

Atlanta, GA

$15.50 - $21/hr

Customer Service Consultant Market Buzz Promotion is currently looking for Former Military ... account executive, sales account manager, marketing account manager, marketing account ...

Salesforce, Inc.

HLS Program Executive

Atlanta, GA

The Health & Life Sciences Program Executive (PE) is a senior, executive-facing individual ... to-end service delivery and meeting every contractual commitment. You work with the customer to ...

LHH US

Customer Service Manager

Peachtree City, GA · On-site

$80K - $99K/yr

A leading aerospace organization is seeking a Customer Service Manager to lead customer support ... executive leadership. * Proficiency with ERP/MRP systems, Microsoft Excel, and Microsoft Word ...

New

LHH US

Customer Service Manager

Peachtree City, GA

$80K - $99K/yr

A leading aerospace organization is seeking a Customer Service Manager to lead customer support ... executive leadership. * Proficiency with ERP/MRP systems, Microsoft Excel, and Microsoft Word ...

New

KOKI Group

Customer Service Manager

Braselton, GA · On-site

... executive members to drive continuous improvement efforts across Customer Service and Service ... Departments. ESSENTIAL DUTIES AND RESPONSIBILITIES: Develop and implement standards effective in ...

Metabo

Customer Service Manager

Braselton, GA

... executive members to drive continuous improvement efforts across Customer Service and Service ... Departments. ESSENTIAL DUTIES AND RESPONSIBILITIES: Develop and implement standards effective in ...

EssilorLuxottica SA

Customer Service Specialist

Norcross, GA · On-site

$16 - $21.25/hr

Coordinate with Account Executive and GM to ensure customer needs are met. * Provide quality customer service by answering customer calls, responding to customer questions/concerns, handle technical ...

TriOptus LLC

Customer Service Rep - III

Alpharetta, GA · On-site

$15.50 - $21.25/hr

Executive Relations Team Member As a member of the Executive Relations Team, candidate will be ... Three or more years of relevant work experience in a Customer Service organization. * Experience in ...

EssilorLuxottica

Customer Service Specialist

Norcross, GA · On-site

$16 - $21.25/hr

Coordinate with Account Executive and GM to ensure customer needs are met. * Provide quality customer service by answering customer calls, responding to customer questions/ concerns, handle technical ...

Essilor

Customer Service Specialist

Norcross, GA · On-site

$15.75 - $20.75/hr

Coordinate with Account Executive and GM to ensure customer needs are met. * Provide quality customer service by answering customer calls, responding to customer questions/ concerns, handle technical ...

EssilorLuxottica

Customer Service Specialist

Norcross, GA · On-site

$15.75 - $20.75/hr

Coordinate with Account Executive and GM to ensure customer needs are met. * Provide quality customer service by answering customer calls, responding to customer questions/ concerns, handle technical ...

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All JobsCustomer Service JobsExecutive Customer Service JobsExecutive Customer Service Jobs in Georgia

Executive Customer Service information

See Georgia salary details

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How much do executive customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for executive customer service in Georgia is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $32.88 per hour, depending on experience, location, and employer.

What is executive customer service?

Executive Customer Service refers to a specialized support team or role that handles high-priority customer issues, often escalated from regular customer service channels. These professionals work directly with clients experiencing complex, sensitive, or unresolved problems, ensuring their concerns are addressed efficiently and satisfactorily. They act as a bridge between customers and upper management, often providing personalized service and solutions to maintain customer loyalty and protect the company's reputation.

What are the key skills and qualifications needed to thrive as an executive customer service professional?

To thrive as an Executive Customer Service professional, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience in handling high-priority clients, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM software, ticketing systems, and data analysis tools is typically required. Exceptional communication, conflict resolution, and emotional intelligence help you build rapport and trust with executive-level customers. These skills ensure that complex issues are resolved efficiently, maintaining client satisfaction and protecting the organization's reputation.

How does an executive customer service professional typically handle escalated client issues that require cross-departmental collaboration?

Executive Customer Service professionals often act as liaisons between clients and multiple internal teams such as technical support, sales, and management. When handling escalated issues, they coordinate with these departments to gather information, provide updates to the client, and ensure a timely resolution. This role requires strong communication skills and the ability to manage expectations while advocating for the client's needs. Successful professionals are adept at building relationships across teams and leveraging internal resources to resolve complex problems efficiently.

What is the difference between Executive Customer Service vs Customer Service Representative?

AspectExecutive Customer ServiceCustomer Service Representative
CredentialsHigh school diploma; experience in customer relations; sometimes additional certificationsHigh school diploma; basic customer service skills
Work EnvironmentOffice settings, client meetings, strategic support rolesCall centers, retail, online support
Employer & IndustryCorporate, B2B, service industriesRetail, hospitality, telecom
Search & Comparison IntentUnderstanding higher-level customer service roles, career progressionEntry-level support, job opportunities

Executive Customer Service roles typically involve strategic support, client management, and higher-level communication, often requiring more experience and specialized skills. Customer Service Representatives focus on direct customer interactions, providing basic support and resolving issues. The two roles differ mainly in responsibility level, work environment, and required credentials, with Executive Customer Service positions being more senior and strategic.

What are the most commonly searched types of Customer Service jobs in Georgia?

The most popular types of Customer Service jobs in Georgia are:

What cities in Georgia are hiring for Executive Customer Service jobs?

Cities in Georgia with the most Executive Customer Service job openings:

Executive Customer Service jobs near you
Infographic showing various Executive Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,832 per year, or $25.9 per hour.

GCS Executive Customer Care Supervisor

StubHub

Atlanta, GA

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

StubHub rating

7.2

Company rating: 7.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

2nd of 4 rated ticket sellers

Job description

The Executive Customer Care Supervisor plays a pivotal leadership role in guiding and empowering our global customer care team. This position is responsible for delivering operational excellence, elevating the customer experience, and driving team performance across multiple markets. The ideal candidate brings a strong track record in supervisory leadership, performance management, and process optimization, combined with a passion for delivering exceptional service. 

This Full-Time position will require weekend, holiday, daytime, and/or evening hours.

The hours for this role will be Friday - Tuesday, 9:30am - 6pm. 
 
This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration. 

What You'll Do:

  • Lead, mentor, and coach a high-performing team of customer care representatives to consistently exceed service and performance targets. 
  • Monitor and analyze team metrics, including customer satisfaction (CSAT), service-level agreements (SLAs), and contact quality, implementing improvement initiatives as needed. 
  • Resolve escalated customer issues (executive level) with a focus on timely resolution and customer satisfaction. 
  • Partner with cross-functional teams to optimize processes, drive operational efficiency, and enhance the overall customer journey. 
  • Maintain accurate and up-to-date records of customer interactions, feedback, and resolutions in the company CRM system. 
  • Conduct regular team meetings to communicate objectives, share insights, and reinforce performance expectations. 
  • Foster a culture of accountability, collaboration, and continuous development within the customer care organization. 
  • Support agent growth through structured coaching, personalized feedback, goal setting, and professional development planning. 
  • Additional duties as assigned. 

Who You Are:

  • Adaptability & Agility: Manages a specialized team operating across multiple high sensitivity verticals - legal, executive escalations, social care, media, and government relations - by quickly reprioritizing workloads, reallocating resources, and adjusting response strategies as case urgency, public visibility, or regulatory timelines shift. Maintains team stability and performance quality even when handling simultaneous, competing, high-stakes situations. 
  • Customer-First Focus: Ensures all cases-regardless of complexity or sensitivity-are handled with consistency, urgency, and care, balancing compliance requirements with a strong focus on customer outcomes.
  • Data-Driven Decision Making & Problem Solving: Analyzes cases trends, escalation patterns, and performance metrics to identify risks, close gaps, and drive proactive improvements, while keeping leadership informed.
  • Effective Communication: Leads a team that produces high-stakes written and verbal communications - including legal responses, executive correspondence, public social replies, media statements, and government submissions. Sets clear quality standards, reviews critical outputs, and ensures every communication is accurate, on-brand, compliant, and appropriately calibrated for its audience and channel.
  • Openness & Willingness to Learn: Stays current on regulatory, policy, and platform changes, strengthening team capability through ongoing training, knowledge-sharing, and process updates.
  • People-First Leadership: Fosters a supportive, high-trust environment by prioritizing team well-being, workload balance, and development, enabling strong performance in high pressure situations.

What You've Done:

  • 3+ years of experience in customer service or a related field. 
  • 1+ years of supervisory or leadership experience in customer service. 
  • Strong verbal and written communication skills. 
  • Proficiency in Microsoft Office and CRM systems. 
  • Ability to multitask, prioritize, and perform in a performance-driven culture. 
  • Certifications or formal training in customer service or leadership development are a plus. 

What We Offer:

  • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
  • Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.

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