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Executive Aviation Mro Jobs (NOW HIRING)

StandardAero

Customer Service Director, MRO

Augusta, GA · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Customer Service Director, MRO Build an Aviation Career You're Proud Of Your work ties us all ... Serves as a key liaison between Operations, Finance, Sales, and Executive Leadership to align ...

StandardAero

Customer Service Director, MRO

Augusta, GA

  • Medical

  • Life

  • Retirement

  • PTO

Customer Service Director, MRO Build an Aviation Career You're Proud Of Your work ties us all ... Serves as a key liaison between Operations, Finance, Sales, and Executive Leadership to align ...

Western Aircraft

Director, MRO Sales & Marketing

Boise, ID · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Represent Western Aircraft at industry trade shows, aviation events, and customer site visits ... executive-level presentations. * Proficiency with Corridor or comparable MRO quotation and ...

Medium

Director, MRO Sales & Marketing

Boise, ID · On-site

$100 - $150/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Represent Western Aircraft at industry trade shows, aviation events, and customer site visits ... executive-level presentations. * Proficiency with Corridor or comparable MRO quotation and ...

Western Aircraft

Director, MRO Sales & Marketing

Boise, ID · On-site

$100 - $150/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Represent Western Aircraft at industry trade shows, aviation events, and customer site visits ... executive-level presentations. * Proficiency with Corridor or comparable MRO quotation and ...

Western Aircraft

Director, MRO Sales & Marketing

Boise, ID

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Represent Western Aircraft at industry trade shows, aviation events, and customer site visits ... executive-level presentations. * Proficiency with Corridor or comparable MRO quotation and ...

Total Aviation Staffing, LLC

Avionics Technician

Titusville, FL · On-site

$35 - $40/hr

  • Medical

  • Dental

  • Vision

  • Life

Our client, a leading company in the executive jet charter services industry, has excelled for over ... aviation MRO & Aftermarket Services - Aircraft maintenance, repair, overhaul, and parts ...

New

Total Aviation Staffing, LLC

Avionics Technician

El Paso, TX

$30 - $36/hr

  • Medical

  • Dental

  • Vision

  • Life

Join a leading provider in executive jet charter services, offering world-class travel experiences ... Business & General Aviation - Corporate jets, charter services, and private aviation. * MRO ...

New

Veryon

Business Aviation Account Executive (MRO)

About Role The Business Aviation Account Executive (MRO) is a high-impact Individual Contributor role responsible for new customer acquisition, product evangelization, solution selling, relationship ...

New

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How much do executive aviation mro jobs pay per year?

As of Aug 17, 2026, the average yearly pay for executive aviation mro in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.
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Executive Aviation Mro jobs near you
Infographic showing various Executive Aviation Mro job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 89% Full Time, 6% Part Time, and 4% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.

Customer Service Director, MRO

StandardAero

Augusta, GA • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 13 days ago

StandardAero rating

8.6

Company rating: 8.6 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

13th of 66 rated aviation services

Job description


Customer Service Director, MRO
Build an Aviation Career You're Proud Of
Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you'll also enjoy our great perks.
Join StandardAero as the Customer Service Director, responsible for providing strategic leadership and operational oversight for all customer-facing functions within our Business Aviation MRO. Drive exceptional customer experience, improve service-related processes, and ensuring accurate, timely billing and contract compliance across the organization, including engine, aircraft, and avionics maintenance programs. Serves as a key liaison between Operations, Finance, Sales, and Executive Leadership to align customer commitments with operational performance and financial objectives.
For over 50 years, StandardAero Augusta has been setting the standard in Corporate Aircraft Maintenance. Our Part 145, Business Aviation MRO facility, is specialized to support an extensive range of aircraft models, including renowned brands such as Falcon, Hawker, Challenger, Gulfstream, and Embraer. With our recent 80,500 sq ft expansion we've doubled our footprint at AGS. Our facility focuses on 27 models of aircraft on the Airframe side, while our Engine Shop performs comprehensive overhauls on Honeywell HTF7000 and TFE731 engines, APUs, and performs diagnostics in our state-of-the-art test cells.
What You'll Do:
  • Enhance, implement and manage the site's Customer Experience Program.
  • Develop and execute a comprehensive Customer Service Strategy aligned with company growth and profitability goals.
  • Establish service standards, KPIs, and service-level agreements (SLAs) to drive measurable improvements in customer satisfaction and retention.
  • Act as executive escalation point for key customer issues, providing direct leadership to Billing, Customer Project Managers, Aircraft Line Service, and Reception.
  • Build a high-performance culture focused on accountability, responsiveness, and continuous improvement.
  • Establish clear roles, performance metrics, and development plans for all customer-facing staff, including partnering with HR on talent acquisition, performance management, and succession planning.
  • Ensure effective management of maintenance projects, heavy events, engine overhauls, and avionics programs from induction to redelivery, while overseeing contract interpretation, scope management, change orders, and customer communications.
  • Ensure accurate quoting, milestone tracking, and revenue capture in coordination with Operations and Finance.
  • Oversee billing accuracy, timeliness, and compliance to improve billing cycle efficiency and minimize disputes.
  • Monitor WIP (Work in Process), AR aging, and margin performance related to customer accounts.
  • Lead process improvement initiatives across customer-facing workflows, leveraging Lean Principles where applicable.
  • Collaborate with Operations to align production schedules with customer commitments.
  • Implement standardized communication protocols between maintenance teams and customers.
  • Support Sales in renewals, contract negotiations, and growth opportunities.
  • Lead business reviews and performance reporting for major customers.
  • Serve as the primary liaison between the customer and internal operations for all business and program-related matters.

Position Requirements:
  • Minimum 8 years of progressive leadership experience in an Aviation MRO environment (including Engine, Airframe, or Avionics maintenance).
  • Minimum 3 years in a senior leadership role overseeing customer-facing functions.
  • Experience with contract management, milestone billing, and revenue recognition.
  • Experience working with ERP/MRO systems and CRM platforms.
  • Minimum level of education, High School Diploma or GED equivalent.
  • Must be authorized to work in the U.S. without sponsorship.

Preferred Characteristics:
  • Strong understanding of FAA Part 145 repair station operations and maintenance workflows.
  • Bachelor's degree in Aviation Management, Business Administration, or related field.
  • Proven ability to lead cross-functional teams in a high-volume, deadline-driven environment.
  • Demonstrated ability to drive process improvement and organizational change.
  • Data-driven decision-maker with strong analytical and problem-solving skills.
  • Strong financial acumen including budgeting, margin analysis, and cost control.

Benefits that make life better:
  • Sign-on and Relocation Bonus Eligible
  • Tuition Reimbursement
  • Comprehensive Healthcare Insurance
  • 401(k) with a 5% company match, immediately vested
  • Paid Time Off accrued starting on day one
  • Bonus opportunities
  • Health & Dependent Care Flexible Spending Accounts
  • Short & Long-Term Disability Insurance
  • Life and AD&D Insurance
  • Career development and cross-training opportunities

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About Us
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
It is StandardAero's policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
About the Team
Inclusivity Is Our Standard
It is StandardAero's policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.

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