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Evening Technical Support Jobs (NOW HIRING)

GSK Solutions

Technical Support

Detroit, MI · On-site

Provide technical support for district events such as board meetings, community workshops or expos, including periodic weekend and evening events. * Leverage the District's IT service management ...

TIER4 GROUP

Technical Support Specialist

Franklin, WI · On-site

Technical Support Specialist Location: Franklin, WI (Onsite/Hybrid) Duration: 18-month contract ... Evening/Weekend Shifts: Fully remote. Qualifications: Education: High School Diploma or GED ...

UDR Inc

Technical Support Specialist

Littleton, CO

The Technical Support Specialist is responsible for providing Tier 1 support to our internal and ... Occasional evening or weekend work. May be on-call. EDUCATION AND EXPERIENCE: 1. High School ...

UDR

Technical Support Specialist

Highlands Ranch, CO · On-site

The Technical Support Specialist is responsible for providing Tier 1 support to our internal and ... Occasional evening or weekend work. May be on-call. EDUCATION AND EXPERIENCE: 1. High School ...

Auxillium

Technical Support Specialist

La Junta, CO · On-site

$15.50/hr

Experience with technical support, computer support, or gaming preferred. * Proficiency with ... Multiple shifts available, includes weekend and evening hours will be discussed in interview. Pay ...

Dexian

Technical Support Specialist

Plano, TX · On-site

$20 - $22/hr

10 week onsite training then will be get converted to hybrid but shift can be morning, evening and ... Experience in patient support, customer support, or technical support * Comfort supporting mobile ...

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Evening Technical Support information

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$14

$26

$44

How much do evening technical support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for evening technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are evening technical support jobs?

Evening technical support jobs involve assisting customers or clients with technical issues during the evening hours, typically outside standard business times. These roles are crucial for companies that offer 24/7 support or cater to customers in different time zones. Duties often include troubleshooting software or hardware problems, answering technical inquiries, and ensuring users can resolve their issues efficiently. Evening technical support professionals may work remotely or onsite, and strong communication and problem-solving skills are essential.

What are the typical challenges faced by Evening Technical Support specialists, and how can they effectively address them?

Evening Technical Support specialists often encounter challenges such as handling high-priority issues with limited on-site resources or support from other departments that operate mainly during standard business hours. To effectively address these challenges, it's important to develop strong problem-solving skills, maintain clear documentation, and proactively communicate with daytime teams for seamless handovers. Additionally, being adaptable and resourceful helps specialists manage unexpected technical issues that may arise outside of regular hours. Building a network with colleagues across shifts also supports efficient knowledge sharing and issue resolution.

What are the key skills and qualifications needed to thrive as an Evening Technical Support Specialist, and why are they important?

To thrive as an Evening Technical Support Specialist, strong troubleshooting abilities, technical knowledge of hardware and software, and typically at least a high school diploma or relevant IT certification are required. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build rapport and address user concerns effectively, especially during non-standard hours. These skills ensure timely and accurate support, maintain service quality, and contribute to customer satisfaction during critical evening shifts.

What is the difference between Evening Technical Support vs Night Technical Support?

AspectEvening Technical SupportNight Technical Support
Work HoursTypically 4 PM to 12 AMUsually 12 AM to 8 AM
CertificationsIT certifications like CompTIA A+, Network+Same as Evening Support, often requiring on-call skills
Work EnvironmentOffice or remote, customer-facingRemote or on-site, often less customer interaction
Industry UsageIT support, tech companies, call centersIT support, data centers, 24/7 operations

Both Evening and Night Technical Support roles involve troubleshooting and assisting users with technical issues. The main difference lies in their work hours, with Evening Support typically ending around midnight, while Night Support covers overnight shifts. Certifications and skills required are similar, focusing on IT knowledge and problem-solving. The choice depends on your preferred work schedule and environment.

More about Evening Technical Support jobs
What cities are hiring for Evening Technical Support jobs? Cities with the most Evening Technical Support job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
What states have the most Evening Technical Support jobs? States with the most job openings for Evening Technical Support jobs include:
Evening Technical Support jobs near you
Technical Support Specialist - Evening

Technical Support Specialist - Evening

Relativity

Chicago, IL • On-site

$54K - $80K/yr

Other

Re-posted 7 days ago

Job description

Posting Type

Hybrid/Remote

Job Overview

The Application Analyst in Customer Support plays a pivotal role atRelativity, offering specialized technical support across a specific product vertical. Catering to both our technical and non-technical customer base, this role demands adeptness in diagnosing, troubleshooting, and resolving sophisticated software and network-related issues. The Application Analyst will engage with customers through frequent phone and email communications, necessitating strong customer service skills and an understanding of SQL, network and Windows platforms, and strengthening Relativity knowledge.
On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working within their product vertical to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements. You will inform management of important issues regarding personnel, performance, client perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Product Support. The working hours are a 9-hour Sunday-Thursday shift ranging from 1pm-12am CST with a 1-hour meal break, and the evening shift offers a compensation differential.

Job Description and Requirements

Key Responsibilities

  • Technical Support& Troubleshooting:Handle incoming customer requests; responding to information requests, fulfilling service requests, and performing triage and routine troubleshooting for incoming incidents.

  • Knowledge Expertise: Developexpertisein the company's products and services, proactively aidingcustomersand partnering with senior team members for resolving complex incidents.

  • TicketManagement: Efficiently create, categorize, update, escalate, and resolve tickets while ensuringaccuratedocumentation in Salesforce for historical data and reporting accuracy.

  • Communication:Maintainresponsive communication withcustomers, adhering to service levelagreementsand updating tickets promptly.

  • Collaboration and Reporting: Work collaboratively with team members across different verticals for quality service delivery and inform management about significant issues affecting performance,customerperception, and project progress.


Required Skillsand Expectations

  • Technical Proficiency:Demonstratesinitiative inacquiringnew skills in SQL, the Relativity platform, and troubleshooting routine technical issues.Developsknowledge of Relativity products in assigned vertical. Has basic knowledge of standard procedures and workflows. Holds Relativity certifications as applicable.

  • Customer Service Excellence:Commitment to providing exemplary customer service asguided and outlined in SLAs.Proven customer support experience, ideally within a tech or SaaS environment.Customer-focused approach with agrowingunderstanding of customer expectationsand perspectives.

  • Analytical & Problem-Solving:Can solve basic problemswithknown strategies to prevent problems.Documentsissues and resolutions accurately,usesknowledgebase articlesfrequentlyfor resolution.

  • Time Management: Ability to manageand prioritizemultiple tickets of technical complexitywith guidance.

  • Commitment to Values:Demonstratescommitment to the Relativity's Core Values, contributing to a positive and collaborative team environment.

  • Certifications:Preferred attainment ofRelativity Professional Title (RelativityOneCertified Professional andRelativityOneReview Professional)within 6 monthsof start date.

This role is ideal for individuals passionate about technology, eager to solve complex problems, and dedicated to enhancing customer satisfaction through exceptional technical support.

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$54,000 and $80,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Support

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