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Evening Technical Support Jobs (NOW HIRING)

shentel

Technical Support Rep I

Lancaster, PA

$18/hr

Join Our Team as a Technical Support Representative Be the Reason Customers Stay Connected Do you ... work evening and weekend shifts - 2pm - 11pm _____ Required Qualifications Education: • High ...

shentel

Technical Support Rep I

Weston, WV · On-site

$18/hr

Join Our Team as a Technical Support Representative Be the Reason Customers Stay Connected Do you ... work evening and weekend shifts - 2pm - 11pm _____ Required Qualifications Education: • High ...

shentel

Technical Support Rep I

Richmond, VA

$18/hr

Join Our Team as a Technical Support Representative Be the Reason Customers Stay Connected Do you ... work evening and weekend shifts - 2pm - 11pm _____ Required Qualifications Education: • High ...

shentel

Technical Support Rep I

Roanoke, VA

$18/hr

Join Our Team as a Technical Support Representative Be the Reason Customers Stay Connected Do you ... work evening and weekend shifts - 2pm - 11pm _____ Required Qualifications Education: • High ...

Shentel

Technical Support Rep I

Weston, WV · On-site

$18/hr

As a Technical Support Representative, you'll be on the front lines of the customer experience ... work evening and weekend shifts - 2pm - 11pm Required Qualifications Education: • High School ...

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... Willingness to participate in evening, weekend, holiday, or on-call coverage as business needs ...

Shentel

Technical Support Rep I

Lynchburg, VA · On-site

$18/hr

As a Technical Support Representative, you'll be on the front lines of the customer experience ... work evening and weekend shifts - 2pm - 11pm Required Qualifications Education: • High School ...

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Evening Technical Support information

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$14

$26

$44

How much do evening technical support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for evening technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is evening technical support?

Evening technical support jobs involve assisting customers or clients with technical issues during the evening hours, typically outside standard business times. These roles are crucial for companies that offer 24/7 support or cater to customers in different time zones. Duties often include troubleshooting software or hardware problems, answering technical inquiries, and ensuring users can resolve their issues efficiently. Evening technical support professionals may work remotely or onsite, and strong communication and problem-solving skills are essential.

What are the typical challenges faced by evening technical support specialists, and how can they effectively address them?

Evening Technical Support specialists often encounter challenges such as handling high-priority issues with limited on-site resources or support from other departments that operate mainly during standard business hours. To effectively address these challenges, it's important to develop strong problem-solving skills, maintain clear documentation, and proactively communicate with daytime teams for seamless handovers. Additionally, being adaptable and resourceful helps specialists manage unexpected technical issues that may arise outside of regular hours. Building a network with colleagues across shifts also supports efficient knowledge sharing and issue resolution.

What are the key skills and qualifications needed to thrive as an evening technical support specialist?

To thrive as an Evening Technical Support Specialist, strong troubleshooting abilities, technical knowledge of hardware and software, and typically at least a high school diploma or relevant IT certification are required. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build rapport and address user concerns effectively, especially during non-standard hours. These skills ensure timely and accurate support, maintain service quality, and contribute to customer satisfaction during critical evening shifts.

What is the difference between Evening Technical Support vs Night Technical Support?

AspectEvening Technical SupportNight Technical Support
Work HoursTypically 4 PM to 12 AMUsually 12 AM to 8 AM
CertificationsIT certifications like CompTIA A+, Network+Same as Evening Support, often requiring on-call skills
Work EnvironmentOffice or remote, customer-facingRemote or on-site, often less customer interaction
Industry UsageIT support, tech companies, call centersIT support, data centers, 24/7 operations

Both Evening and Night Technical Support roles involve troubleshooting and assisting users with technical issues. The main difference lies in their work hours, with Evening Support typically ending around midnight, while Night Support covers overnight shifts. Certifications and skills required are similar, focusing on IT knowledge and problem-solving. The choice depends on your preferred work schedule and environment.

More about Evening Technical Support jobs
What cities are hiring for Evening Technical Support jobs? Cities with the most Evening Technical Support job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
What states have the most Evening Technical Support jobs? States with the most job openings for Evening Technical Support jobs include:
Evening Technical Support jobs near you

Technical Support Specialist I

BCC Software

Pittsford, NY • On-site

Full-time

Posted 11 days ago

Job description

Company Description
BCC Software develops innovative software and data solutions that power critical customer communications for organizations across North America. With more than 45 years of industry leadership, we combine deep postal expertise with modern technology to help our customers streamline operations, improve efficiency, and drive growth.
Job Description
Job Summary
The Technical Support Specialist I serves as the first point of contact for BCC Software customers, delivering exceptional technical support and customer service via phone, email, and other support channels. This role is responsible for troubleshooting software and hardware issues, resolving customer inquiries, documenting solutions, and providing guidance on BCC Software products and industry best practices. The Technical Support Specialist I works collaboratively across teams to ensure timely issue resolution while delivering a positive customer experience.
Essential Functions
  • Serve as the primary point of contact for customer technical support requests, delivering responsive and professional service.
  • Troubleshoot software, hardware, installation, and configuration issues while identifying effective solutions and ensuring timely resolution.
  • Develop and maintain a strong understanding of BCC Software's products, services, and industry regulations through ongoing training and self-development.
  • Provide customers with guidance on product functionality, postal requirements, and best practices.
  • Accurately document customer interactions, troubleshooting steps, and resolutions within the CRM system.
  • Escalate complex issues as appropriate while maintaining ownership of the customer experience through resolution.
  • Collaborate with internal teams, including Engineering, Product Management, and Professional Services, to resolve customer issues and improve products.
  • Build positive customer relationships by serving as a trusted advisor and advocate, contributing to customer satisfaction and retention.
  • Monitor and respond to customer inquiries through community forums and other support channels.
  • Identify customer needs and recommend products, services, or solutions that provide additional business value.
  • Submit product enhancement requests and defect reports based on customer feedback and support trends.
  • Create, update, and maintain knowledge base articles and internal documentation to improve support efficiency and knowledge sharing.
  • Demonstrate flexibility in supporting changing business needs, customer priorities, and departmental workloads.
  • Consistently uphold BCC Software's mission of "How Can I Help?" through every customer interaction.

Qualifications
  • Associate degree in Information Technology, Computer Science, or a related technical field preferred, or an equivalent combination of education, training, and relevant experience.
  • Previous experience in a technical support, help desk, customer service, or call center environment preferred.
  • Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues.
  • Excellent written and verbal communication skills with the ability to explain technical concepts to users with varying levels of technical knowledge.
  • Strong customer service orientation with a professional, patient, and positive approach.
  • Self-motivated with the ability to manage multiple priorities and work independently while collaborating effectively within a team.
  • Strong organizational skills and attention to detail.
  • Ability to learn new technologies, software applications, and industry regulations quickly.
  • Proficiency with Microsoft Windows operating systems required. Experience with Linux/Unix, Microsoft Office, networking concepts, databases, printers, and CRM systems is preferred.

Additional Information
Work Location
This position offers remote work flexibility, with a preference for candidates located in the Rochester, NY area to enable increased in-person and onsite collaboration as business needs evolve.
Physical Demands
This is primarily an office-based role requiring extended periods of sitting and frequent use of hands for typing, writing, and operating standard office equipment. The position requires effective verbal and written communication. Occasional standing, walking, bending, reaching, or lifting of office supplies or small equipment up to 25 pounds may be required. Visual acuity sufficient for reading, computer work, and document review is necessary. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Position Type and Expected Hours of Work
This is a full-time exempt position. Some flexibility in hours is allowed, but the employee must be available during the "core" work hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours including evening and weekend work may be required as job duties demand.
AAP/EEO Statement
BCC Software provides equal employment opportunity to all individuals regardless of age, race, color, creed, religion, ancestry, sex (including pregnancy, childbirth or related medical conditions), gender, sexual orientation, gender identity or expression (including transgender status), national origin, veteran or military status, marital status, genetic information, physical or mental disability, familial status, reproductive health decisions, status as a victim of domestic violence, or any other basis protected by applicable laws and regulations. Further, the company takes affirmative action to ensure that all applicants and employees are treated without regard to any of these characteristics during the application process and/or employment. Discrimination of any type will not be tolerated.

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