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Evening Technical Support Analyst Remote Jobs (NOW HIRING)

Nymbus, Inc.

Product Support Analyst

$60K - $65K/yr

We are a remote first company with the exception of a few positions being onsite in our designated ... The Product Support Analyst will serve as the first line of technical support for internal teams ...

pregis

Technical Support Specialist

Tulsa, OK · Remote

Remote Technical Recovery * * Execute remote troubleshooting using HMI data, alarms, error logs ... Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.

Actionstep

Customer Support Analyst

Denver, CO · Remote

Customer Support Analyst Remote / Denver, Colorado, United States Actionstep is a pioneer in the ... advanced technical research and support with thoughtful, concise messages that provide expert ...

Govcio LLC

Technical Business Analyst (Remote)

$100K - $120K/yr

GovCIO is currently hiring for a technical business analyst with testing experience to join one of ... Support defect tracking and contribute to testing documentation. * Produce testing summary reports ...

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How much do evening technical support analyst remote jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for evening technical support analyst remote in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is the difference between Evening Technical Support Analyst Remote vs Night Technical Support Analyst Remote?

AspectEvening Technical Support Analyst RemoteNight Technical Support Analyst Remote
Work HoursEvening hours, typically 4 PM - 12 AMNight hours, typically 12 AM - 8 AM
Required SkillsTechnical troubleshooting, customer service, communication skillsTechnical troubleshooting, customer service, communication skills
CertificationsCompTIA A+, Network+ or similarCompTIA A+, Network+ or similar
Work EnvironmentRemote, support for clients during evening hoursRemote, support for clients during night hours

The main difference between an Evening Technical Support Analyst Remote and a Night Technical Support Analyst Remote lies in their working hours. Both roles require similar skills and certifications, focusing on technical troubleshooting and customer support in a remote setting. The choice depends on whether the candidate prefers evening or overnight shifts, but the job responsibilities and environment are largely comparable.

What is an Evening Technical Support Analyst (Remote)?

An Evening Technical Support Analyst (Remote) is a professional who provides technical assistance and support to users during evening hours, often outside of standard business times. Their responsibilities typically include troubleshooting technical issues, resolving customer queries, and ensuring systems run smoothly after regular office hours. Working remotely, they use communication tools like phone, email, or chat to assist users with software, hardware, or network problems. This role is especially important for organizations that offer 24/7 support or have clients in different time zones.

What are the key skills and qualifications needed to thrive as an Evening Technical Support Analyst (Remote), and why are they important?

To thrive as an Evening Technical Support Analyst (Remote), you need strong problem-solving abilities, knowledge of IT systems, and typically a degree or certification in information technology or a related field. Familiarity with remote desktop tools, ticketing systems like ServiceNow or Zendesk, and troubleshooting software/hardware issues is essential. Excellent communication, patience, and time management are standout soft skills for this role. These skills ensure quick, effective resolution of technical issues while maintaining customer satisfaction in a remote, often independent work environment.

What are the typical challenges faced by an Evening Technical Support Analyst working remotely, and how can they be managed?

Evening Technical Support Analysts working remotely often encounter challenges such as handling urgent technical issues with limited immediate escalation support and managing time zones with distributed teams or customers. Balancing clear communication and maintaining productivity during quieter evening hours can also be tricky. Proactively documenting solutions, leveraging collaboration tools, and staying connected with team members during overlap hours help in addressing these challenges effectively. Additionally, establishing a structured routine and dedicated workspace can improve focus and work-life balance.
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Evening Technical Support Analyst Remote jobs near you
Product Support Analyst

Product Support Analyst

Nymbus, Inc.

Remote

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Nymbus (https://nymbus.com/) isn't just a leader in fintech; we're a community of innovators passionate about reimagining banking. Our award-winning modern core platform and cloud based technology serve as the backbone for financial institutions eager to modernize and excel.
Here, you won't just be part of a tech revolution; you'll be at the helm, driving change. You'll fit right in if you're a creative thinker eager to lessen technical debt and elevate agility for banks and credit unions. Our culture thrives on collaboration, integrity, and a client-first approach.
Your journey with us won't simply advance your career; it will offer the chance to shape an industry alongside like-minded professionals. We're excited to consider you a key player in this transformative chapter. Thank you for contemplating a role with Nymbus.
WORK ENVIRONMENT:
We are a remote first company with the exception of a few positions being onsite in our designated locations. The positions which are remote you will need to be able to travel a few times a year. You may be required at times to visit client sites or attend meetings at designated locations with your team members.
POSITION SUMMARY:
The Product Support Analyst will serve as the first line of technical support for internal teams and external clients, providing troubleshooting, analysis, and resolution of software-related issues. This role requires both technical expertise and strong communication skills to ensure seamless collaboration between software engineers, QA teams, product managers, and end users.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
  • Act as the primary point of contact for technical support requests related to software applications, tools, and platforms.
  • Diagnose, investigate, and resolve software issues, escalating complex cases to engineering teams when necessary.
  • Collaborate closely with software engineers to analyze logs, trace errors, and suggest fixes or enhancements.
  • Monitor system performance, track incidents, and provide regular status updates to stakeholders.
  • Document technical issues, troubleshooting steps, and solutions in knowledge base systems.
  • Perform root cause analysis of recurring issues and recommend preventive measures.
  • Support software deployments, patches, and upgrades, including testing and validation.
  • Ensure compliance with SLAs (Service Level Agreements) and maintain high-quality service standards.
  • Provide technical guidance and training to users on system features, updates, and best practices.
  • Participate in continuous improvement initiatives, contributing feedback for product stability and user experience enhancements.

QUALIFICATIONS:
  • 3+ years in production support or application support within fintech, banking, or financial services platforms.
  • Strong understanding of core/online banking platforms, system integrations, and digital banking solutions.
  • Familiarity with payment systems including ACH, Wires, Bill Pay, Remote Deposit Capture (RDC), and Peer-to-Peer (P2P).
  • Hands-on experience with incident management and monitoring tools such as ServiceNow, JIRA, or equivalent platforms.
  • Demonstrated technical proficiency, exceptional communication, and a customer-first approach to service delivery.

SALARY & BENEFITS:
  • $60,000-65,000 Annual Salary
  • Annual Cash Bonus and Equity Options commensurate with the role level and experience
  • 100% Fully Remote
  • 401(k) plan
  • Insurance - Health, Dental and Vision
  • Flexible Paid Time Off

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