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Evening Technical Support Analyst Remote Jobs in Chicago, IL

Pernix Group

Technical Support Analyst

Lombard, IL · On-site +1

The ideal candidate is highly responsive, organized, customer-focused, and capable of troubleshooting technical issues while supporting both office-based and remote employees. This individual will ...

ADP

Technical Support Analyst II

Schaumburg, IL · Remote

ADP is hiring a Technical Support Analyst II. in this position you will provide technical support ... Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver ...

ADP

Technical Support Analyst II

Schaumburg, IL · On-site +1

$19.33/hr

ADP is hiring a Technical Support Analyst II. in this position you will provide technical support ... Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver ...

Vantive

Technical Support Specialist

Deerfield, IL · Remote

$44K/yr

In this role, you will provide remote technical support for customerreported hardware and software ... Required to work evening, weekends, and holidays on a rotational basis as well as "on-call". * ...

K2

Service Desk Analyst - Remote (After Hours)

Chicago, IL · Remote

$36K - $39K/yr

​ Service Desk Analyst (Remote - U.S.) Jumpstart your career in the dynamic Legal/IT sector with ... The Service Desk Analyst provides technical support related to computer systems, hardware, or ...

zerohash

Global Sanctions Analyst (Remote)

Chicago, IL · Remote

Supporting the creation of training materials and operating procedures for the overall sanctions ... By abstracting away technical, regulatory, and operational complexity, zerohash allows partners to ...

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$28

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How much do evening technical support analyst remote jobs pay per hour?

As of May 28, 2026, the average hourly pay for evening technical support analyst remote in Chicago, IL is $28.37, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $32.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Evening Technical Support Analyst (Remote), and why are they important?

To thrive as an Evening Technical Support Analyst (Remote), you need strong problem-solving abilities, knowledge of IT systems, and typically a degree or certification in information technology or a related field. Familiarity with remote desktop tools, ticketing systems like ServiceNow or Zendesk, and troubleshooting software/hardware issues is essential. Excellent communication, patience, and time management are standout soft skills for this role. These skills ensure quick, effective resolution of technical issues while maintaining customer satisfaction in a remote, often independent work environment.

What are the typical challenges faced by an Evening Technical Support Analyst working remotely, and how can they be managed?

Evening Technical Support Analysts working remotely often encounter challenges such as handling urgent technical issues with limited immediate escalation support and managing time zones with distributed teams or customers. Balancing clear communication and maintaining productivity during quieter evening hours can also be tricky. Proactively documenting solutions, leveraging collaboration tools, and staying connected with team members during overlap hours help in addressing these challenges effectively. Additionally, establishing a structured routine and dedicated workspace can improve focus and work-life balance.

What is an Evening Technical Support Analyst (Remote)?

An Evening Technical Support Analyst (Remote) is a professional who provides technical assistance and support to users during evening hours, often outside of standard business times. Their responsibilities typically include troubleshooting technical issues, resolving customer queries, and ensuring systems run smoothly after regular office hours. Working remotely, they use communication tools like phone, email, or chat to assist users with software, hardware, or network problems. This role is especially important for organizations that offer 24/7 support or have clients in different time zones.

What is the difference between Evening Technical Support Analyst Remote vs Night Technical Support Analyst Remote?

AspectEvening Technical Support Analyst RemoteNight Technical Support Analyst Remote
Work HoursEvening hours, typically 4 PM - 12 AMNight hours, typically 12 AM - 8 AM
Required SkillsTechnical troubleshooting, customer service, communication skillsTechnical troubleshooting, customer service, communication skills
CertificationsCompTIA A+, Network+ or similarCompTIA A+, Network+ or similar
Work EnvironmentRemote, support for clients during evening hoursRemote, support for clients during night hours

The main difference between an Evening Technical Support Analyst Remote and a Night Technical Support Analyst Remote lies in their working hours. Both roles require similar skills and certifications, focusing on technical troubleshooting and customer support in a remote setting. The choice depends on whether the candidate prefers evening or overnight shifts, but the job responsibilities and environment are largely comparable.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Chicago, IL? The most popular types of Technical Support Analyst Remote jobs in Chicago, IL are:
What are popular job titles related to Evening Technical Support Analyst Remote jobs in Chicago, IL? For Evening Technical Support Analyst Remote jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Evening Technical Support Analyst Remote jobs in Chicago, IL look for? The top searched job categories for Evening Technical Support Analyst Remote jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Evening Technical Support Analyst Remote jobs? Cities near Chicago, IL with the most Evening Technical Support Analyst Remote job openings:
Evening Technical Support Analyst Remote jobs near you
Technical Support Analyst

Technical Support Analyst

Pernix Group

Lombard, IL • On-site, Remote

Other

This job post has expired today. Applications are no longer accepted.

Job description

IT Support Specialist
Location: Lombard, IL
Company: Pernix International
Employment Type: Full-Time
Position Summary
Pernix International is seeking a dependable, solutions-oriented IT Support Specialist to support our growing global construction and engineering operations. This role will provide day-to-day technical support to employees across corporate and project environments, ensuring the smooth operation of hardware, software, communication tools, and network systems in a fast-paced, collaborative setting.
The ideal candidate is highly responsive, organized, customer-focused, and capable of troubleshooting technical issues while supporting both office-based and remote employees. This individual will play a key role in maintaining operational efficiency and delivering excellent internal customer service across the organization.
Key Responsibilities
  • Provide Tier 1-2 technical support for desktops, laptops, mobile devices, printers, and peripherals
  • Troubleshoot hardware, software, VPN, connectivity, and Microsoft 365 issues in a timely manner
  • Support onboarding and offboarding processes, including user account setup, permissions, equipment provisioning, and system access
  • Maintain and support Microsoft 365, Active Directory, Teams, Outlook, and common business applications
  • Assist employees both onsite and remotely with technical support needs
  • Draft and maintain technical documentation, SOPs, troubleshooting guides, and IT processes
  • Support basic networking functions including Wi-Fi, VPN access, printers, and conference room technology
  • Track, document, and resolve support tickets while maintaining strong communication with end users
  • Assist with inventory management and tracking of company IT assets and equipment
  • Partner with IT team members and external vendors on system upgrades, process improvements, cybersecurity initiatives, and IT projects
  • Help ensure technology systems support the operational needs of a global construction environment
Qualifications
  • Minimum 2+ years of IT support experience in a small to mid-sized company environment
  • Strong working knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking concepts
  • Experience with ticketing systems, remote support tools, and user account administration
  • Excellent troubleshooting, problem-solving, and communication skills
  • Strong customer service mindset with the ability to support employees across multiple departments and technical skill levels
  • Ability to manage multiple priorities in a fast-paced environment with strong attention to detail
  • Associate's or Bachelor's degree in Information Technology or related field preferred (or equivalent experience)
  • Experience supporting hybrid or remote teams is a plus
  • Construction, engineering, or project-based industry experience is preferred but not required

Why Join Pernix International
At Pernix International , you'll join a collaborative global team supporting complex construction and infrastructure projects around the world. We value adaptability, teamwork, innovation, and individuals who are committed to delivering exceptional support that helps drive operational success.

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