ZipRecruiter

Log In

1

Epic Help Desk Analyst Jobs in Oregon (NOW HIRING)

STI

Help Desk Analyst

Salem, OR · On-site

$20.50 - $28.25/hr

Help Desk Analyst I Location: Salem , Oregon 97301 Duration: Long Term * Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage ...

Zones

Help Desk Analyst L2

Portland, OR · On-site

$21.75 - $29.75/hr

Help Desk Analyst L2 Location: Portland, OR, United States Salary Range: USD 25.00-30.00 Annually Date Posted:Mar 3, 2026 Description Company Overview: When it comes to IT solution providers, there ...

Zones LLC.

Help Desk Analyst L2

Portland, OR

What you will do as the Level 2 Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones

Help Desk Analyst L2

Portland, OR · On-site

$21.75 - $29.75/hr

What you will do as the Level 2 Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones LLC.

Help Desk Analyst L2

Portland, OR · On-site

$21.75 - $29.75/hr

What you will do as the Level 2 Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones

Help Desk Analyst L1

Portland, OR · On-site

$21.75 - $29.75/hr

Help Desk Analyst L1 Location: Portland, OR, United States Salary Range: USD 25.00-28.00 Weekly Date Posted:Mar 4, 2026 Description Company Overview: When it comes to IT solution providers, there are ...

Zones LLC.

Help Desk Analyst L1

Portland, OR

$25 - $28/wk

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones

Help Desk Analyst L1

Portland, OR

$21.75 - $29.75/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones LLC.

Help Desk Analyst L1

Portland, OR · On-site

$25 - $28/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$44K/yr

Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment? If you're passionate about technology, possess excellent communication skills, and have a servant ...

BizTek People

Service Desk Analyst

Sherwood, OR · On-site

$22 - $30.25/hr

Service Desk Analyst Duration: 5 Months Location: Sherwood, OR Contract Service Desk Analyst are ... Write knowledge base articles to help reduce future tickets and enable our end-users to self ...

Five9

OR · On-site

$20.50 - $28/hr

We are actively sourcing for a full-time Deal Desk Analyst who loves working with Sales, Finance ... Help ensure Best Practices are being implemented Key Requirements * Minimum 2+ years of experience ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Excellent organizational, analytical, and problem-solving skills with high-level attention to ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Excellent organizational, analytical, and problem-solving skills with high-level attention to ...

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Excellent organizational, analytical, and problem-solving skills with high-level attention to ...

next page

Showing results 1-20

People also search for

All JobsEpic Help Desk Analyst JobsEpic Help Desk Analyst Jobs in Oregon

Epic Help Desk Analyst information

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Oregon? For Epic Help Desk Analyst jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Analyst jobs in Oregon look for? The top searched job categories for Epic Help Desk Analyst jobs in Oregon are:
What cities in Oregon are hiring for Epic Help Desk Analyst jobs? Cities in Oregon with the most Epic Help Desk Analyst job openings:
Epic Help Desk Analyst jobs near you

Help Desk Analyst

STI

Salem, OR • On-site

$20.50 - $28.25/hr

Full-time

Posted 26 days ago

Job description

Job Title: Help Desk Analyst I
Location: Salem, Oregon 97301
Duration: Long Term
Job Description:
  • Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to support efficient and effective business functions.
  • Receives and responds quickly to user or technology issues (e.g. user or team member reported technology problems, concerns, questions, requests) to deliver responsive technical support and communication.
  • Requests additional information to ensure that problems are fully understood and that customers feel heard.
  • Analyzes issues and, if possible, resolves matters immediately to meet customer needs.
  • Thoroughly document issue details, troubleshooting steps are taken, and resolution is taken to build a technical support knowledge base, support reporting metrics, and allow issue follow-up.
  • Independently manages workload and shares anticipated resolution timelines when additional work is required to ensure that issue follow-up occurs and that customers are informed.
  • Identify likely next steps for resolution and route issues to appropriate team members when escalation (e.g., level 2 or 3 support, complaints) or transfer is required to facilitate seamless support transition.
  • Contact hardware, software, and service vendors for troubleshooting, support, or warranty requests to address issues.
  • Assists with technical training to ensure that agency staff are prepared for changes and can use tools effectively.
  • Provides subject matter expertise, serving as a willing source of knowledge and a change champion.

Apply