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Entry Level Help Desk Analyst Jobs in Oregon (NOW HIRING)

STI

Help Desk Analyst

Salem, OR · On-site

$20.50 - $28.25/hr

Help Desk Analyst I Location: Salem , Oregon 97301 Duration: Long Term * Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage ...

Zones

Help Desk Analyst L1

Portland, OR · On-site

$21.75 - $29.75/hr

Help Desk Analyst L1 Location: Portland, OR, United States Salary Range: USD 25.00-28.00 Weekly Date Posted:Mar 4, 2026 Description Company Overview: When it comes to IT solution providers, there are ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$44K/yr

Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment ... Experience Level: - Entry Level

Zones

Help Desk Analyst L1

Portland, OR

$21.75 - $29.75/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones LLC.

Help Desk Analyst L1

Portland, OR

$25 - $28/wk

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones LLC.

Help Desk Analyst L1

Portland, OR · On-site

$25 - $28/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

BizTek People

Service Desk Analyst

Sherwood, OR · On-site

$22 - $30.25/hr

Service Desk Analyst Duration: 5 Months Location: Sherwood, OR Contract Service Desk Analyst are ... Write knowledge base articles to help reduce future tickets and enable our end-users to self ...

Five9

OR · On-site

$20.50 - $28/hr

We are actively sourcing for a full-time Deal Desk Analyst who loves working with Sales, Finance ... Help ensure Best Practices are being implemented Key Requirements * Minimum 2+ years of experience ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Excellent organizational, analytical, and problem-solving skills with high-level attention to ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Excellent organizational, analytical, and problem-solving skills with high-level attention to ...

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Excellent organizational, analytical, and problem-solving skills with high-level attention to ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Excellent organizational, analytical, and problem-solving skills with high-level attention to ...

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Excellent organizational, analytical, and problem-solving skills with high-level attention to ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Excellent organizational, analytical, and problem-solving skills with high-level attention to ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Excellent organizational, analytical, and problem-solving skills with high-level attention to ...

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Entry Level Help Desk Analyst information

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How much do entry level help desk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk analyst in Oregon is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $28.46 per hour, depending on experience, location, and employer.

What Does an Entry Level Help Desk Analyst Do?

The job of an entry-level help desk analyst is to provide support to customers with technical problems. The duties of someone in this role are to troubleshoot and resolve common IT issues, utilizing phone, chat, or email systems to communicate with customers. This role also involves studying products, entering information into databases, and communicating issues to senior-level staff as needed. An entry-level help desk analyst regularly interacts with customers to provide direct support and troubleshoot c technical problems. Similar job titles include online customer service representative.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an Entry Level Help Desk Analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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Entry Level Help Desk Analyst jobs near you

Help Desk Analyst

STI

Salem, OR • On-site

$20.50 - $28.25/hr

Full-time

Posted 26 days ago

Job description

Job Title: Help Desk Analyst I
Location: Salem, Oregon 97301
Duration: Long Term
Job Description:
  • Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to support efficient and effective business functions.
  • Receives and responds quickly to user or technology issues (e.g. user or team member reported technology problems, concerns, questions, requests) to deliver responsive technical support and communication.
  • Requests additional information to ensure that problems are fully understood and that customers feel heard.
  • Analyzes issues and, if possible, resolves matters immediately to meet customer needs.
  • Thoroughly document issue details, troubleshooting steps are taken, and resolution is taken to build a technical support knowledge base, support reporting metrics, and allow issue follow-up.
  • Independently manages workload and shares anticipated resolution timelines when additional work is required to ensure that issue follow-up occurs and that customers are informed.
  • Identify likely next steps for resolution and route issues to appropriate team members when escalation (e.g., level 2 or 3 support, complaints) or transfer is required to facilitate seamless support transition.
  • Contact hardware, software, and service vendors for troubleshooting, support, or warranty requests to address issues.
  • Assists with technical training to ensure that agency staff are prepared for changes and can use tools effectively.
  • Provides subject matter expertise, serving as a willing source of knowledge and a change champion.

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