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Epic Go Live Support Jobs (NOW HIRING)

ClinDCast LLC

Epic Orders Analyst

Albany, NY · Remote

Participate in on-call rotation and provide go-live support as required. * Ensure compliance with ... Epic Orders Certification or Proficiency (CPOE/Orders/Order Transmittal/Clinical Decision Support)

ClinDCast LLC

Epic Resolute HB Analyst

Boston, MA · On-site

$80 - $100/hr

Participate in integrated testing, user acceptance testing (UAT), and go-live support. * Collaborate with cross-functional Epic teams including Prelude, Cadence, Professional Billing (PB), and Claims.

New

ClinDCast LLC

Epic Resolute HB Analyst

Roslindale, MA · On-site

Participate in integrated testing, user acceptance testing (UAT), and go-live support. * Collaborate with cross-functional Epic teams including Prelude, Cadence, Professional Billing (PB), and Claims.

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How much do epic go live support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for epic go live support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is an Epic Go Live Support?

An Epic Go Live Support job involves assisting healthcare staff during the implementation of a new Epic electronic health record (EHR) system. Support personnel help end-users navigate workflows, troubleshoot issues, and ensure a smooth transition to the new system. They provide at-the-elbow support, answer questions, and escalate technical problems as needed. This role requires strong communication skills, familiarity with Epic software, and the ability to work in fast-paced clinical environments.

What does an Epic Go Live Support do?

During a Go Live event, Epic Go Live Support staff are often on-site or virtually accessible, assisting end users like nurses, physicians, and administrative personnel as they begin using the new or updated Epic system. Days are fast-paced and involve troubleshooting issues, answering user questions, offering one-on-one or group guidance, and tracking common problems for escalation. Teamwork is essential since you'll collaborate closely with other support staff, IT teams, and possibly Epic representatives to ensure a seamless transition. This hands-on role offers valuable exposure to clinical workflows, healthcare technology, and opportunities to build relationships across multiple departments.

What skills and qualifications are needed for Epic Go Live Support?

To thrive as an Epic Go Live Support professional, you need expertise in healthcare workflows, a solid understanding of the Epic EHR system, and preferably experience with clinical or technical support roles. Familiarity with Epic applications, user provisioning, and certification (such as Epic Credentialed Trainer or Analyst) is highly valuable. Excellent communication, problem-solving abilities, and patience help you provide effective guidance and reassurance to end users during high-pressure Go Live events. These skills ensure smooth system adoption, quick issue resolution, and minimal disruption to critical healthcare operations.

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Epic Go Live Support jobs near you
Infographic showing various Epic Go Live Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,871 per year, or $16.3 per hour.

Epic Ambulatory Analyst

Computer Task Group, Inc

San Mateo, CA • Remote

$130K - $145K/yr

Full-time

Re-posted 16 days ago

Job description

Overview

CTG is seeking to fill an Epic Ambulatory Analyst position for our client.

Location: Remote, travel up to 3 days a month; client location: San Mateo, CA
Duration: 6+ months

Duties:

  • Analyze, design, configure, test, and implement Epic Ambulatory solutions aligned with organizational and clinical requirements

  • Collaborate with clinicians, providers, and operational stakeholders to gather requirements and translate them into effective system functionality

  • Support the design and optimization of outpatient/ambulatory workflows to enhance patient care delivery and operational efficiency

  • Troubleshoot system issues, perform root cause analysis, and implement scalable, sustainable solutions

  • Support system upgrades, enhancements, and special projects, including Epic version updates and new feature rollouts

  • Develop and maintain comprehensive documentation including workflows, build specifications, and training materials

  • Participate in integrated testing, user acceptance testing (UAT), and provide go-live and post-go-live support

  • Ensure compliance with regulatory requirements, organizational policies, and Epic best practices

  • Provide end-user support, issue resolution, and training as needed

  • Monitor system performance and recommend improvements for usability, efficiency, and data integrity

Skills:

  • Strong knowledge of Epic Ambulatory module configuration, workflows, and best practices

  • Understanding of outpatient clinical workflows and healthcare operations

  • Experience with system build, testing methodologies, and production support

  • Knowledge of population health concepts and ambulatory care models

  • Excellent verbal and written communication skills with the ability to engage both clinical and technical stakeholders

  • Strong analytical, problem-solving, and troubleshooting capabilities

  • Ability to manage multiple priorities in a fast-paced environment

  • Detail-oriented with strong documentation and organizational skills

  • Ability to work both independently and collaboratively across cross-functional teams

Experience:

  • Epic Ambulatory Certification required

  • 5+ years of experience implementing and supporting Epic in ambulatory/outpatient settings

  • Experience working within healthcare systems or hospital environments preferred

  • Healthy Planet Certification preferred

Education:

  • Bachelor’s degree in Health Informatics, Information Technology, Healthcare Administration, or a related field (or equivalent experience)

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided.

The expected base salary for this position ranges from $130,000 to $145,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

Computer Task Group logo

About Computer Task Group

Sourced by ZipRecruiter

We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1966

Social media

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