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How much do epic go live support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for epic go live support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What does a typical day look like for someone in an Epic Go Live Support role?

During a Go Live event, Epic Go Live Support staff are often on-site or virtually accessible, assisting end users like nurses, physicians, and administrative personnel as they begin using the new or updated Epic system. Days are fast-paced and involve troubleshooting issues, answering user questions, offering one-on-one or group guidance, and tracking common problems for escalation. Teamwork is essential since you'll collaborate closely with other support staff, IT teams, and possibly Epic representatives to ensure a seamless transition. This hands-on role offers valuable exposure to clinical workflows, healthcare technology, and opportunities to build relationships across multiple departments.

What are the key skills and qualifications needed to thrive in the Epic Go Live Support position, and why are they important?

To thrive as an Epic Go Live Support professional, you need expertise in healthcare workflows, a solid understanding of the Epic EHR system, and preferably experience with clinical or technical support roles. Familiarity with Epic applications, user provisioning, and certification (such as Epic Credentialed Trainer or Analyst) is highly valuable. Excellent communication, problem-solving abilities, and patience help you provide effective guidance and reassurance to end users during high-pressure Go Live events. These skills ensure smooth system adoption, quick issue resolution, and minimal disruption to critical healthcare operations.

What is an Epic Go Live Support job?

An Epic Go Live Support job involves assisting healthcare staff during the implementation of a new Epic electronic health record (EHR) system. Support personnel help end-users navigate workflows, troubleshoot issues, and ensure a smooth transition to the new system. They provide at-the-elbow support, answer questions, and escalate technical problems as needed. This role requires strong communication skills, familiarity with Epic software, and the ability to work in fast-paced clinical environments.

More about Epic Go Live Support jobs
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Epic Go Live Support jobs near you
Infographic showing various Epic Go Live Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 7% Full Time, 89% Part Time, 2% Temporary, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $33,871 per year, or $16.3 per hour.

EPIC Support Specialist-Medical Asst.-Clinic

219 Health Network

East Chicago, IN

Other

Posted 4 days ago

Job description

Epic Support Specialist – Clinic

Location: Various locations within Northwest Indiana; travel required

Job Summary:

The EPIC Support Specialist displays an advanced understanding of the EPIC electronic medical record system and the organization's specific office workflows. The ESS is responsible for teaching and training newly hired Registration and/or Clinical staff within the organization. The specialist is expected to travel to the new hire's home office during the duration of training. The specialist will provide direct support during the pre-implementation process and also post-go live support as assigned. The Epic Support Specialist may perform front desk duties and/or clinical tasks as applicable and as assigned within the organization's physician practices.

Education/ Experience Requirements:

· High School graduate or GED equivalent required

- Medical Assistant — completion of MA program required. See below

· Previous experience with EPIC electronic medical record system required.

· Proficiency with Windows based desktop application is required.

· The Epic Support Specialist must possess excellent attitude, interpersonal skills, and communication abilities necessary to interact with patients, family members, physicians, and other organization associates.

· Ability to handle multiple tasks in a fast paced environment is required.

· Basic understanding of medical documentation and terms; ability to spell accurately; able to accurately record information.

· Must be able to act calmly and effectively in a busy or stressful situation.

· Flexible schedule and travel will be required.

· If performing as Clinical Support: Successful completion of an accredited Medical Assistant program required OR active current certification as a Registered Medical Assistant or Certified Medical Assistant required; Six months' previous experience as a Medical Assistant preferred; Must maintain current CPR certification and TB certification.

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