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Entrylevel Help Desk Analyst Jobs in Texas (NOW HIRING)

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Job Summary : Abacus Service Corporation is seeking a Help Desk Analyst to provide first level problem resolution and support to the SAWS' user community. The role involves troubleshooting ...

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for the role of Help Desk Support Analyst. Below are the key details: Role Overview Provide first-level ...

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

Help Desk Analyst - Plano, TX

Plano, TX · On-site

$19.75 - $27/hr

Merge IT is seeking to add six Help Desk Analysts to their team in Plano, TX. The First Level Analyst will provide technical support for contact center systems and engage with customers through ...

HIRING AN IT HELP DESK ANALYST I IN HOUSTON ACCOUNTABILITY The Help Desk Analyst I is responsible for providing both remote and deskside technical support to users in an efficient and accurate manner.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in ...

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in ...

They are seeking a diligent and customer-focused IT Help Desk Analyst to join their IT support team, responsible for handling IT support requests, managing hardware and software deployments, and ...

Service Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

We're looking for a Tier 1 Service Desk Analyst to join our growing IT team. You'll be the first point of contact for technical support, helping employees resolve hardware, software, and basic ...

Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure, Microsoft Intune, and Office 365 Admin Portal. Benefits We offer a competitive compensation and benefits ...

Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure, Microsoft Intune, and Office 365 Admin Portal. Benefits We offer a competitive compensation and benefits ...

We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers ...

Service Desk Analyst

San Antonio, TX · On-site

$18.75 - $25.50/hr

Hybrid Are you passionate about delivering exceptional technical support and helping users resolve technology challenges with a customer-first approach? We are seeking a Service Desk Analyst who will ...

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Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

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For Entrylevel Help Desk Analyst jobs in Texas, the most frequently searched job titles are:

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Cities in Texas with the most Entrylevel Help Desk Analyst job openings:

$18.50 - $25.25/hr

Full-time

Re-posted 24 days ago


Job description

Job Summary:
Abacus Service Corporation is seeking a Help Desk Analyst to provide first level problem resolution and support to the SAWS' user community. The role involves troubleshooting, documenting issues, and coordinating repairs while maintaining technical knowledge and effective working relationships.
Responsibilities:
• Provides first level support and follow-up, through the Help Desk, to the SAWS' user community regarding computer operations, hardware components, and software applications on multiple platform environments.
• Interviews user, analyzes user's concern, reviews procedures and actions taken by user, and instructs user to perform diagnostic procedures in order to determine and complete the resolution/escalation of the user's concern.
• Documents user's concerns and associated resolutions through Work Order system.
• Maintains technical knowledge by attending training, workshops, and reviewing publications.
• Coordinates repair of printers, copiers, and laptops by outside venders.
• Troubleshoots, configures, repairs, reimages, and issues laptops.
• Performs remote troubleshooting and installation of software applications.
• Applies procedures for Microsoft Office Professional Software Suite, Microsoft Windows 2000 or later version, Attachmate EXTRA!, Symantec Anti-virus software, Microsoft Exchange e-mail, Kronos time and attendance software, Helpdesk management software, and various mainframe-based software applications.
• Applies procedures for Network interface software, Web technology and relational database as they relate to solving basic connectivity problems.
• Establishes and maintains effective working relationships and public relations.
• Performs other duties as assigned.
Qualifications:
Required:
• High School Diploma or GED.
• Two years' experience performing help desk functions or related work.
• Proficient in word processing, spreadsheets, databases, time and attendance, and presentation software.
• Knowledge of Windows operating systems, networking and database concepts.
• Proficient in customer support skills.
Preferred:
• Associate's Degree or equivalent amount of credits (60 credits or more) in Computer Science or Information System from an institution accredited by a nationally recognized accrediting agency.
• Microsoft Certified Desktop Support Technician or A+ certification.
Company:
Abacus Service Corporation is provides IT solutions for global health care businesses. Founded in 2004, the company is headquartered in Southfield, USA, with a team of 201-500 employees. The company is currently Growth Stage.

Abacus Service logo

About Abacus Service

Sourced by ZipRecruiter

Abacus Service Corporation was founded in Farmington Hills, Michigan and has grown to become a nationwide presence with offices in 16 locations and two international offices. Through our locations, we have been able to offer our clients cost-effective, quality solutions and services regardless of the geographic coverage. We are MBE and WBE certified nationally and uphold our commitment to diversity by adhering to a philosophy of recruiting employees from diverse backgrounds. Our extensive experience, passion to deliver the best in class solutions,education over matter and dedication to customer service has allowed us to become the preferred workforce ally of our clientele. Since our foundation in 2004, Abacus Service Corporation has embraced its core principles of Trust, Transparency, and Tenacity.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Southfield, MI, US

Year founded

2004

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