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Entry Level Technical Support Engineer Remote Jobs

Abnormal

L1 Technical Support Engineer

About the Role You're a motivated, customer-obsessed technical support professional with a passion ... Partner closely with Engineering teams to drive high-quality resolutions and maintain thorough post ...

Hercules

Technical Customer Support Engineer

$80K - $150K/yr

What are we looking for? We're hiring a Technical Support Engineer to help our top customers solve ... Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny ...

Scaleops

Technical Support Engineer- USA

New York, NY · Remote

About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible for ...

Abnormal AI, Inc.

L1 Technical Support Engineer

$25.77 - $37.02/hr

About the Role You're a motivated, customer-obsessed technical support professional with a passion ... Partner closely with Engineering teams to drive high-quality resolutions and maintain thorough post ...

Ping Identity

Senior Technical Support Engineer

OR · On-site +1

$70K - $87K/yr

As a Senior Support Engineer, you will be working in a customer-facing capacity dedicated to our ... Contributing to technical screening, interviewing and final selection of new team members

LVT

Technical Support Engineer II

American Fork, UT · On-site +1

ABOUT THIS ROLE As a Technical Support Engineer II at LVT, you will independently troubleshoot and ... You will collaborate with other teams, partners, and customers to deliver high-quality remote ...

Ping Identity

Senior Technical Support Engineer

As a Senior Support Engineer, you will be working in a customer-facing capacity dedicated to our ... Contributing to technical screening, interviewing and final selection of new team members

Philips

Technical Support Engineer (New England)

$36 - $57/hr

Job Title Technical Support Engineer (New England) Technical Support Engineer (New England) Support a critical hospital customer by providing first-line technical assistance, ensuring system ...

Akuity

Technical Support Engineer, AMER West

Technical Support Engineer About Akuity Akuity was founded by the co-creators of Argo, Hong Wang, Jesse Suen, and Alexander Matyushentsev. The three were founding engineers at Applatix, which ...

Philips

Technical Support Engineer (Charlotte, NC)

$35 - $54/hr

Job TitleTechnical Support Engineer (Charlotte, NC) Technical Support Engineer (Charlotte, NC) Serve as the dedicated technical owner for one of our large customers in Charlotte, NC imaging ...

Philips

Technical Support Engineer (New England)

$36 - $57/hr

Job TitleTechnical Support Engineer (New England) Technical Support Engineer (New England) Support a critical hospital customer by providing first-line technical assistance, ensuring system stability ...

Collabera

Support Engineer

Baton Rouge, LA · Remote

$30 - $35/hr

Job Title - Artificial Intelligence / Machine Learning Support Engineer Remote - 06 weeks, then ... Technical Skills: * Compute Fundamentals: Demonstrates a deep understanding of compute concepts ...

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Entry Level Technical Support Engineer Remote information

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$37.5K

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How much do entry level technical support engineer remote jobs pay per year?

As of Sep 13, 2026, the average yearly pay for entry level technical support engineer remote in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the difference between Entry Level Technical Support Engineer Remote vs Technical Support Specialist Remote?

AspectEntry Level Technical Support Engineer RemoteTechnical Support Specialist Remote
Required CredentialsAssociate's degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, customer service skills
Work EnvironmentRemote, technical troubleshooting, hardware/software supportRemote, customer assistance, issue resolution
Employer & Industry UsageIT companies, tech support departmentsIT, telecom, software companies
Common Search & ComparisonFocuses on technical troubleshooting skillsFocuses on customer service and issue resolution

The Entry Level Technical Support Engineer Remote role emphasizes technical troubleshooting and hardware/software support, often requiring technical certifications or an associate's degree. In contrast, a Technical Support Specialist Remote typically centers on customer service skills and issue resolution, with less technical credential requirements. Both roles are remote and common in IT and tech industries, but they differ in focus: technical expertise versus customer interaction.

How to get into entry level technical support engineer remote with no experience?

To start as an entry-level technical support engineer remotely with no experience, focus on developing basic technical skills, such as troubleshooting, networking, and operating systems, through online courses or certifications like CompTIA A+. Gaining familiarity with common support tools and demonstrating strong communication skills can also improve your chances; internships or volunteer roles can provide practical experience to build your resume.
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Entry Level Technical Support Engineer Remote jobs near you
Infographic showing various Entry Level Technical Support Engineer Remote job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

L1 Technical Support Engineer

Remote

Abnormal
See more jobs at Abnormalexternal

Full-time

Re-posted 17 days ago

Job description

About the Role

You're a motivated, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 2 years of experience, you've developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement.

You're energized by the evolving threat landscape in email and SaaS security, and you're excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion-committed to delivering exceptional support and building customer trust at every step.

Who you are
  • A technically curious and customer-focused support professional with 2 years of experience in technical support, ideally within cybersecurity, enterprise SaaS, or API-driven platforms.
  • Knowledgeable in email security fundamentals, SaaS environments, and cloud ecosystems such as Microsoft 365, Google Workspace, Slack, Okta, Splunk, CrowdStrike, Cortex SOAR, REST APIs, and Zoom.
  • Skilled at troubleshooting complex technical issues, analyzing logs, and partnering cross-functionally with Engineering and Product teams to drive resolution.
  • An excellent communicator who can clearly explain technical concepts to both technical and non-technical audiences.
  • Familiar with tools like Salesforce, Jira, and Confluence to manage workflows and collaboration effectively.
  • Someone who values continuous learning, operational efficiency, and delivering exceptional customer experiences.
  • Comfortable leveraging AI-powered tools and GPT-based assistants to improve troubleshooting, workflows, and support outcomes.
What you will do
  • Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions.
  • Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations.
  • Deliver timely customer updates, root cause analysis, and solution recommendations that build trust and confidence in the platform.
  • Partner closely with Engineering teams to drive high-quality resolutions and maintain thorough post-mortem documentation.
  • Support onboarding and customer engagement efforts alongside Customer Success Managers.
  • Create and maintain internal and external knowledge base documentation to improve customer self-service and case deflection.
  • Identify recurring support trends and customer pain points, and provide feedback that helps improve product functionality and user experience
Must Haves
  • 2 years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments.
  • Strong understanding of email security concepts and modern cloud/SaaS ecosystems.
  • Experience troubleshooting APIs, integrations, and enterprise platform configurations.
  • Ability to investigate and resolve technical issues through log analysis and cross-functional collaboration.
  • Strong written and verbal communication skills.
  • Experience working with Salesforce, Jira, Confluence, or similar support and collaboration tools.
  • Customer-first mindset with a strong focus on problem-solving and operational excellence.
  • Experience using AI tools or AI-powered support platforms is highly preferred

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