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Entry Level Technical Support Engineer Remote Jobs

Canon Medical Systems

Remote Support Engineer

$86K - $138K/yr

Remote Support Engineer - req1693 OVERVIEW The Customer Solutions Center (CSC) Remote Support ... technical terminology and instructions. * Ability to develop and maintain effective internal and ...

Pavago

Technical Support Specialist

Systems Administration * DevOps * Customer Success Engineering * Remote flexibility with collaborative technical teams * Opportunity to improve systems, documentation, and support operations ...

Databento

At least 2 years of experience in technical support, QA, or engineering. * Working proficiency in ... Python. * Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb ...

ShipScience

Support Engineer

Los Gatos, CA · Remote

$110K - $150K/yr

Support Engineer Enterprise SaaS | ShipScience Remote (U.S.) | Reports to CTO | Full-time What this role owns Platform monitoring, technical account health, escalated issue resolution, carrier ...

Managed Solution LLC

Customer Support Representative, L2

$17.50 - $22.25/hr

Uses entry-level technical skills and company processes/client service level agreements to ... Work Location/Remote Status: This position is eligible for remote work, within a state where ...

Canon Medical Systems

Remote Support Engineer -XR/VL

$86K - $138K/yr

Remote Support Engineer -XR/VL - req1697 OVERVIEW The Customer Solutions Center (CSC) Remote ... technical terminology and instructions. * Ability to develop and maintain effective internal and ...

Canon Medical Systems

Remote Support Engineer CT/MR/VL

$86K - $138K/yr

Remote Support Engineer CT/MR/VL - req1695 OVERVIEW The Customer Solutions Center (CSC) Remote ... technical terminology and instructions. * Ability to develop and maintain effective internal and ...

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Entry Level Technical Support Engineer Remote information

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How much do entry level technical support engineer remote jobs pay per year?

As of Jun 21, 2026, the average yearly pay for entry level technical support engineer remote in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the difference between Entry Level Technical Support Engineer Remote vs Technical Support Specialist Remote?

AspectEntry Level Technical Support Engineer RemoteTechnical Support Specialist Remote
Required CredentialsAssociate's degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, customer service skills
Work EnvironmentRemote, technical troubleshooting, hardware/software supportRemote, customer assistance, issue resolution
Employer & Industry UsageIT companies, tech support departmentsIT, telecom, software companies
Common Search & ComparisonFocuses on technical troubleshooting skillsFocuses on customer service and issue resolution

The Entry Level Technical Support Engineer Remote role emphasizes technical troubleshooting and hardware/software support, often requiring technical certifications or an associate's degree. In contrast, a Technical Support Specialist Remote typically centers on customer service skills and issue resolution, with less technical credential requirements. Both roles are remote and common in IT and tech industries, but they differ in focus: technical expertise versus customer interaction.

More about Entry Level Technical Support Engineer Remote jobs
What are the most commonly searched types of Technical Support Engineer Remote jobs? The most popular types of Technical Support Engineer Remote jobs are:
What job categories do people searching Entry Level Technical Support Engineer Remote jobs look for? The top searched job categories for Entry Level Technical Support Engineer Remote jobs are:
Entry Level Technical Support Engineer Remote jobs near you

Remote Support Engineer

Canon Medical Systems

Remote

$86K - $138K/yr

Full-time

Posted 21 days ago

Job description

Remote Support Engineer - req1693
OVERVIEW
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple imaging modalities (CT, MR, XR, VL, UL). Operating within a 24/7 support environment, this role requires flexibility to work rotational shifts, including evenings, weekends, and holidays, to ensure continuous customer coverage and rapid issue resolution. This position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2 resources, while maintaining a strong focus on customer experience, uptime, and operational efficiency Performs all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
RESPONSIBILITIES
This is a remote, home office based role, located in the USA. Prior Canon Medical Systems USA, Inc. Medical equipment experience required.
  • Serve as the first point of contact (Tier 1) for customer service requests, ensuring accurate intake, documentation, and prioritization of all cases
  • Perform remote troubleshooting and triage, leveraging remote connectivity tools, knowledge bases (e.g., Canon IQ / KMS), and diagnostic logs
  • Escalate complex issues to Tier 2 (TSE/NSE) with complete and structured case documentation
  • Ensure timely and accurate updates in Oracle Service Request (SR) system, maintaining compliance with service documentation standards
  • Support reduction of system downtime (MTTR/TTR) through efficient remote resolution and coordination
  • Collaborate with Field Service Engineers (FSEs), ASMs, and cross-functional teams to drive issue resolution
  • Participate in continuous knowledge capture and improvement initiatives, contributing to CSC workflows and knowledge systems
  • Adhere to CSC operational procedures, including call handling, escalation protocols, and customer communication standards
  • Shift Flexibility & Work Schedule Requirements:
    • This role operates within a 24/7/365 support model, requiring mandatory participation in a rotational shift schedule.
  • Candidates must be willing and able to:
    • Work day, evening, and overnight shifts on a rotating basis
    • Participate in a rotating weekend and holiday coverage schedule
    • Adjust schedules periodically based on business needs, call volume, and coverage gaps
  • Shift assignments may change based on:
    • Operational demand and service level requirements
    • CSC expansion phases and modality coverage needs
  • Employees are expected to demonstrate:
    • Schedule flexibility and reliability
    • Ability to transition effectively between shift types
    • Commitment to supporting a team-based coverage model
    • Required Qualifications

QUALIFICATIONS
  • Previous field service experience on demonstrating strong remote troubleshooting, problem solving, and analytical skills.
  • Thorough knowledge of Microsoft Office and Microsoft Windows.
  • Excellent listening, verbal, and written communications skills, including phone support and demonstrated ability to communicate technical terminology and instructions.
  • Ability to develop and maintain effective internal and external working relationships.
  • Ability to travel both nationally and internationally.
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process.
  • Ability to stay calm in high pressure situations.
  • Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
  • 2 Year / Associate's Degree in Biomedical Engineering, Electronics, or related technical field (or equivalent experience).
  • 3 years Combined field and technical support experience successfully servicing one or more of the following diagnostic imaging modality: (CT, MR, XR, VL, or UL).
  • Canon-specific equipment experience required.
  • Pay Information: Min: $86,000 to Max: $138,000 DOE

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About us!
Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.

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