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Entry Level Technical Support Engineer Remote Jobs

Databento

At least 2 years of experience in technical support, QA, or engineering. * Working proficiency in ... Python. * Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb ...

Managed Solution LLC

Customer Support Representative, L2

$17.50 - $22.25/hr

Uses entry-level technical skills and company processes/client service level agreements to ... Work Location/Remote Status: This position is eligible for remote work, within a state where ...

Solver

Technical Support Specialist I

Calabasas, CA · Remote

Support (600) Location: Remote (with occasional travel, department-dependent) Employment Type ... This is an entry-level professional role that operates under close supervision with limited ...

Solver

Technical Support Specialist I

Support (600) Location: Remote (with occasional travel, department-dependent) Employment Type ... This is an entry-level professional role that operates under close supervision with limited ...

PAR Technology

Technical Support Agent

This entry-level role is ideal for individuals passionate about problem solving, technology, and ... Remote (U.S.-based) Reports To: Technical Support Manager What We're Looking For: Requirements ...

BlackCloak

Technical Success Specialist

$55K - $70K/yr

... desk and customer support experience to join our team as an entry-level Technical Success ... Ability to operate independently in a remote environment with a high degree of autonomy, as well as ...

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How much do entry level technical support engineer remote jobs pay per year?

As of May 30, 2026, the average yearly pay for entry level technical support engineer remote in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the difference between Entry Level Technical Support Engineer Remote vs Technical Support Specialist Remote?

AspectEntry Level Technical Support Engineer RemoteTechnical Support Specialist Remote
Required CredentialsAssociate's degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, customer service skills
Work EnvironmentRemote, technical troubleshooting, hardware/software supportRemote, customer assistance, issue resolution
Employer & Industry UsageIT companies, tech support departmentsIT, telecom, software companies
Common Search & ComparisonFocuses on technical troubleshooting skillsFocuses on customer service and issue resolution

The Entry Level Technical Support Engineer Remote role emphasizes technical troubleshooting and hardware/software support, often requiring technical certifications or an associate's degree. In contrast, a Technical Support Specialist Remote typically centers on customer service skills and issue resolution, with less technical credential requirements. Both roles are remote and common in IT and tech industries, but they differ in focus: technical expertise versus customer interaction.

More about Entry Level Technical Support Engineer Remote jobs
What are the most commonly searched types of Technical Support Engineer Remote jobs? The most popular types of Technical Support Engineer Remote jobs are:
What job categories do people searching Entry Level Technical Support Engineer Remote jobs look for? The top searched job categories for Entry Level Technical Support Engineer Remote jobs are:
Entry Level Technical Support Engineer Remote jobs near you
Infographic showing various Entry Level Technical Support Engineer Remote job openings in the United States as of May 2026, with employment types broken down into 3% Locum Tenens, 91% Full Time, 3% Part Time, and 3% Contract. Highlights an 78% Physical, 11% Hybrid, and 11% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Engineer (L1 / Frontline Support)

Technical Support Engineer (L1 / Frontline Support)

Databento

On-site, Remote

Full-time

Posted 5 days ago

Job description

The financial industry is growing at a record pace, but our data providers are still stuck in the past - with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.
Databento is the next generation market data provider - with the radical idea that you should only pay for the data that you use. We power the world's largest finance and fintech institutions and lower the barrier of entry for small startups, gaining over 4,000 users during our first year of launch. Our team brings former experience at the world's leading quantitative firms, including Two Sigma, Flow Traders, Tower Research, PDT Partners, SIG, and more.
This role sits squarely at L1: you'll be the first point of contact for customer issues, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context.
Responsibilities
  • Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
  • Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
  • Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
  • Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
  • Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.
What we typically look for
  • Prior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data.
  • At least 2 years of experience in technical support, QA, or engineering.
  • Working proficiency in Python.
  • Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
  • Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.
  • Strong technical communication skills. DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc) is a plus.
  • Experience at an early-stage startup is a plus.
Notice about phishing scams
Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent.
Databento, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know.
Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn't exactly match the qualifications listed, we still want to hear from you. Please apply!

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