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Entry Level Technical Support Engineer Remote Jobs

Hyro

Technical Support Engineer (NYC)

Manhattan, NY · On-site +1

$80K - $130K/yr

We are looking for a Technical Support Engineer to join our growing Delivery team in NYC. As a member of the Support Engineering group, you will be an integral part of a team of top professionals who ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global ... This role is for someone technical, curious, and service-oriented, who wants to be close to ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global ... This role is for someone technical, curious, and service-oriented, who wants to be close to ...

Unframe

Support Engineer (Remote)

New York, NY · On-site +1

About the role We're looking for a Support Engineer to join our team and support large global ... This role is for someone technical, curious, and service-oriented, who wants to be close to ...

Semgrep, Inc

Senior Technical Support Engineer

$133K - $167K/yr

Learn more at semgrep.dev. The Senior Technical Support Engineer I (TSE) is a critical role in our ... This role is fully remote. Prior experience in a fast-paced, tech environment is helpful, but we ...

Hercules

Technical Customer Support Engineer

$80K - $150K/yr

What are we looking for? We're hiring a Technical Support Engineer to help our top customers solve ... Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny ...

ScaleOps

Technical Support Engineer- USA

New York, NY · On-site +1

About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible for ...

Scaleops

Technical Support Engineer- USA

New York, NY · Remote

About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible for ...

Monte Carlo

Technical Support Engineer - West Coast

They are looking for a Technical Support Engineer to manage the customer experience during technical issues, ensuring effective communication and resolution while collaborating with engineering teams.

Pavago

Technical Support Specialist

Systems Administration * DevOps * Customer Success Engineering * Remote flexibility with collaborative technical teams * Opportunity to improve systems, documentation, and support operations ...

Databento

At least 2 years of experience in technical support, QA, or engineering. * Working proficiency in ... Python. * Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb ...

Xantrion

IT Support Engineer (Remote - Dallas)

Dallas, TX · On-site +1

$60K - $65K/yr

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning ... Provide technical support as assigned for issues related to computer systems, software, and ...

Xantrion

IT Support Engineer (Remote - Dallas)

Dallas, TX · Remote

$60K - $65K/yr

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning ... Provide technical support as assigned for issues related to computer systems, software, and ...

Xantrion

IT Support Engineer (Remote - Boston)

MA · On-site +1

$60K - $65K/yr

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning ... Provide technical support as assigned for issues related to computer systems, software, and ...

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All JobsTechnical Support Engineer JobsEntry Level Technical Support Engineer Remote Jobs

Entry Level Technical Support Engineer Remote information

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$37.5K

$79K

$119.5K

How much do entry level technical support engineer remote jobs pay per year?

As of Jul 14, 2026, the average yearly pay for entry level technical support engineer remote in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the difference between Entry Level Technical Support Engineer Remote vs Technical Support Specialist Remote?

AspectEntry Level Technical Support Engineer RemoteTechnical Support Specialist Remote
Required CredentialsAssociate's degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, customer service skills
Work EnvironmentRemote, technical troubleshooting, hardware/software supportRemote, customer assistance, issue resolution
Employer & Industry UsageIT companies, tech support departmentsIT, telecom, software companies
Common Search & ComparisonFocuses on technical troubleshooting skillsFocuses on customer service and issue resolution

The Entry Level Technical Support Engineer Remote role emphasizes technical troubleshooting and hardware/software support, often requiring technical certifications or an associate's degree. In contrast, a Technical Support Specialist Remote typically centers on customer service skills and issue resolution, with less technical credential requirements. Both roles are remote and common in IT and tech industries, but they differ in focus: technical expertise versus customer interaction.

More about Entry Level Technical Support Engineer Remote jobs
What are the most commonly searched types of Technical Support Engineer Remote jobs? The most popular types of Technical Support Engineer Remote jobs are:
What job categories do people searching Entry Level Technical Support Engineer Remote jobs look for? The top searched job categories for Entry Level Technical Support Engineer Remote jobs are:
Entry Level Technical Support Engineer Remote jobs near you
Infographic showing various Entry Level Technical Support Engineer Remote job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Engineer (NYC)

Technical Support Engineer (NYC)

Hyro

Manhattan, NY • On-site, Remote

$80K - $130K/yr

Full-time

Re-posted 3 days ago

Job description

Description
Grab your cape, become a SuperHyro!
Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels-including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale-generating better conversations, successful patient outcomes, and revenue-driving insights.
What Are We Looking For?
We are looking for a Technical Support Engineer to join our growing Delivery team in NYC. As a member of the Support Engineering group, you will be an integral part of a team of top professionals who own and maintain next-generation responsible AI agent solutions. You will act as a trusted advisor to our clients and be an essential part of the success of both our customers and Account Executives, maintaining and supporting customers post-launch.
As a passionate technologist and customer advocate, you will connect the dots between technical solutions and business value for the customer. We are seeking a proactive problem-solver who is eager to immerse themselves in Conversational AI and Natural Language Understanding (NLU) technologies to become an expert in Hyro's solutions. You will play a crucial role in maintaining customer satisfaction, troubleshooting complex integrations, and serving as a technical SME.
Responsibilities
  • Resolve technical support requests across multiple channels while guiding clients on platform best practices.
  • Serve as a technical SME, focusing on swift issue resolution and proactive performance monitoring.
  • Partner with R&D, Product, and Delivery teams to escalate issues and drive meaningful platform improvements.
  • Develop deep technical expertise and become a go-to authority as our product evolves.
  • Build internal tools and documentation to help the team debug complex metrics and visibility gaps.
  • Lead high-stakes technical calls and craft innovative solutions for critical customer challenges.
  • Manage and prioritize support tickets to ensure quick resolution and clear client communication.
  • Collect customer feedback to provide the product team with insights for continuous improvement.

Requirements
  • 2+ years of technical support experience, preferably within a SaaS environment.
  • Strong background in technical troubleshooting and/or programming.
  • Proficiency in web technologies, including JavaScript, HTML, and CSS.
  • Familiarity with query languages or BI tools for data extraction.
  • Experience using Jira, Notion, or similar workflow management software.
  • A detail-oriented critical thinker with a client-centric approach.
  • A fast learner capable of adapting to new technologies and evolving priorities.
  • Clear communication skills for both technical and non-technical stakeholders.
  • Proven ability to turn difficult customer challenges into opportunities.

Bonus points:
  • Computer Science or Engineering majors
  • Software engineering experience
  • Experience in healthcare technology and/or AI platforms.

This is a hybrid role, with at least 3 days in the NYC office. Applicants must be currently authorized to work in the United States on a full-time basis.
Offered rate of compensation (NY locations only) will be based on individual education, qualifications, experience, and work location. The salary range for this position is $80,000 - $130,000 annually exempt. The range provided is for NY-based hires only and will be commensurate with the candidate's experience. Pay ranges for candidates in other locations other than NY may differ based on the cost of labor in that location.
Equal Opportunities
Hyro is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.

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