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Entry Level Tech Support Jobs in Springfield, MA

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Entry Level Tech Support information

See Springfield, MA salary details

$26.9K

$43.3K

$65.8K

How much do entry level tech support jobs pay per year?

As of Jun 10, 2026, the average yearly pay for entry level tech support in Springfield, MA is $43,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $46,800.00 per year, depending on experience, location, and employer.

Is technical support an entry-level job?

Technical support positions are often entry-level roles that require basic computer skills, problem-solving abilities, and customer service experience. Many employers provide on-the-job training, and certifications like CompTIA A+ can help candidates qualify for these roles.

What are the key skills and qualifications needed to thrive as an Entry Level Tech Support professional, and why are they important?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What are entry level tech support jobs?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.
What job categories do people searching Entry Level Tech Support jobs in Springfield, MA look for? The top searched job categories for Entry Level Tech Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Entry Level Tech Support jobs? Cities near Springfield, MA with the most Entry Level Tech Support job openings:
Infographic showing various Entry Level Tech Support job openings in Springfield, MA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,328 per year, or $20.8 per hour.
Firefighter/Paramedic

Firefighter/Paramedic

Town of East Hartford

East Hartford, CT • On-site

$73K - $84K/yr

Full-time

Posted 23 days ago


Job description

POSITION DEFINITION The Town of East Hartford is currently accepting applications for the position of entry level Firefighter/Paramedic. East Hartford Fire Department (EHFD) is a busy, full-service department serving a population of over 50,000 residents from five fire stations. EHFD provides fire, rescue and Paramedic EMS services with 5 Engines (ALS), 2 Ladders, 1 Heavy Rescue and a Command Car.

Minimum staffing is 26 people per shift. Application Dates: Continuous Testing Deadline: Rolling recruitment Salary Range: $73,379 - $84,653 annually $33.60 - $38.76 hourly Paramedic Stipend: $1,000 Sign on Bonus upon hire - one time. 2.5% of top step firefighter/paramedic pay annually 2 STEP APPLICATION AND TESTING PROCESS

Step 1: Apply with the Town of East Hartford Go to www.governmentjobs.com/careers/easthartfordct Step 2: Complete an online Testing and Video Interview Minimum Qualifications - Entry Level Firefighter/Paramedic At time of application: Must be at least 18 years of age Must have a high school diploma or GED Possess a State of Connecticut Paramedic License or National Registry Paramedic Certification OR Proof of enrollment and expected completion from a paramedic program prior to hire. A signed letter from your paramedic program director is sufficient. At time of job offer: A CPAT (Candidate Physical Ability Test) certification with a test date not more than one calendar year prior to the date of the job offer

A valid Connecticut Paramedic License or National Registry Paramedic Certification. A valid Motor Vehicle Operator's License The EHFD's entry level hiring process includes the creation of an eligibility list. This list has an initial certification date, and an expiration date.

The duration of the list can be 1 to 2 years. If you require accommodation to access digital resources, contact Human Resources. The Town of East Hartford is an Equal Opportunity Employer In the Town of East Hartford, we don't just accept difference - we celebrate it, support it, and thrive on it for the benefit of our employees, residents, and community partners.

The Town of East Hartford is proud to be an equal-opportunity workplace. ESSENTIAL JOB FUNCTIONS Responds to fire alarms with a fire company. Performs various complex tasks during life threatening emergencies both as a member of a team and independently to control or extinguish fire and other emergency conditions.

Administers immediate aid and assistance on the scene to injured; assists in rescue work in various emergencies. In response to medical emergencies, performs a variety of paramedic related tasks including assessing patients conditions, transmitting and receiving information via communication link with the sponsor hospital, and may accompany patients in ambulance or transport patients when necessary. Participates in company drills in firefighting techniques and attends classes in firefighting, medical care and related subjects.

Use manual and power tools in the performance of duties. Performs assigned duties in maintaining apparatus, quarters, building equipment, hydrants, and grounds. Participates in fire surveys and inspectors of all types of occupancies.

Cleans, polishes, oils, and greases equipment, makes minor repairs. Serves on a floor watch, maintains station's clerical records. Documents emergency incidents and patient information on appropriate forms.

Provides public fire and EMS education. KNOWLEDGE, SKILLS AND ABILITIES Skill to lay and connect hose lines, hold nozzles, make openings in building for access and ventilation, salvage property and clean up premises. Skill to use chemical extinguishers, pike poles, axes, bars, hooks, and lifelines and nets.

Skill to drive and operate various motor-driven equipment including fire trucks, automobiles, and supply trucks. Ability to recognize the need for vehicle and equipment repairs and maintenance. Some knowledge of mechanic's tools and machinery.

Knowledge of the rules, regulations, and procedures of the department. Performs medical procedures consistent with training and certification. Ability to analyze problems quickly and act effectively in emergency situations.

Ability to give clear, concise written and oral instructions, and work effectively with fellow employees, staff, supervisor and the general public. JOB QUALIFICATIONS AND LICENSING At time of application: Must be at least 18 years of age Must have a high school diploma or GED Possess a State of Connecticut Paramedic License or National Registry Paramedic Certification OR Proof of enrollment and expected completion from a paramedic program by December 31, 2025. A signed letter from your paramedic program director is sufficient.

At time of job offer: A CPAT (Candidate Physical Ability Test) certification with a test date not more than one calendar year prior to the date of the job offer. A valid Connecticut Paramedic License or National Registry Paramedic Certification. A valid Motor Vehicle Operator's License.