ZipRecruiter

Log In

2

On Call Entry Level Desktop Support Jobs in Springfield, MA

Inserso

Network Support Technician

Hartford, CT · On-site

Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member ... Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues. * General ...

PeoplesBank

Help Desk Associate

Holyoke, MA · On-site

$23 - $26/hr

Participate in a rotating on-call schedule, delivering after-hours and weekend support for critical ... Windows Desktop Operating System - 10, 11 * Windows 2016 / 2019 / 2022 Server * Active Directory

next page

Showing results 1-20

All JobsOn Call Desktop Support JobsOn Call Entry Level Desktop Support JobsOn Call Entry Level Desktop Support Jobs in Springfield, MA

On Call Entry Level Desktop Support information

See Springfield, MA salary details

$13

$22

$32

How much do on call entry level desktop support jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for on call entry level desktop support in Springfield, MA is $22.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $24.66 per hour, depending on experience, location, and employer.

What is the difference between On Call Entry Level Desktop Support vs Help Desk Technician?

AspectOn Call Entry Level Desktop SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentOn-site or remote support, often on-call basisHelp desk or call center environment, primarily remote
Job ResponsibilitiesResponds to urgent desktop issues, troubleshooting, on-call supportResponds to user tickets, troubleshooting, providing technical support
Industry UsageIT support, service providers, corporate IT departmentsIT support, customer service, internal tech support

Both roles involve technical support and similar certifications, but On Call Entry Level Desktop Support emphasizes urgent, on-demand troubleshooting often outside regular hours, while Help Desk Technicians handle user issues primarily through ticketing systems during standard hours.

What are popular job titles related to On Call Entry Level Desktop Support jobs in Springfield, MA? For On Call Entry Level Desktop Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching On Call Entry Level Desktop Support jobs in Springfield, MA look for? The top searched job categories for On Call Entry Level Desktop Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for On Call Entry Level Desktop Support jobs? Cities near Springfield, MA with the most On Call Entry Level Desktop Support job openings:
On Call Entry Level Desktop Support jobs near you
Infographic showing various On Call Entry Level Desktop Support job openings in Springfield, MA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,599 per year, or $22.9 per hour.
IT Field Service Support

IT Field Service Support

Noblesoft Technologies

Northampton, MA • On-site

$20 - $23/hr

Contractor

Re-posted 3 days ago

Job description

Job Title:  IT Field Service Support

Location: Northampton, MA  01060 Onsite

Job responsibilities:

  • Ability to travel to remote locations
  • Have own vehicle to drive to different locations and support end Users / Mileage will be reimbursed.
  • Will be available on call support during weekends/ holidays as per request.
  • You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. 
  • Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. 
  • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
  • Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.
  • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
  • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
  • Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates
  • To provide infrastructure administration functions
  • Providing on-site cover as part of a shift arrangement
  • Support inline with contracted business working hours
  • Provide site support in remote offices when required
  • Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities
  • Taking ownership of issues through to resolution on all appropriate requests 
  • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
  • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
  • Providing daily ticket updates to ensure users are fully updated on updates
  • Move equipment associated with service requests, inline with health and safety guidelines
  • Performing asset inventory activities as needed
  • End user training and guidance on the use of hardware and software
  • Recommends and / or performs upgrades to end user devices
  • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork 
  • Performs other duties as assigned

Skills Required:

  • Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc. 
  • Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications  
  • Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts
  • Effective communication in English and/or local language
  • Basic known workings of LAN technologies and hardware
  • Ability to support technically video conferencing equipment