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Entry Level Live Chat Support Jobs (NOW HIRING)

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$16.75 - $22.50/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$16.75 - $22.50/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

CrewBloom

Customer Service Representative (Latin America)

$16.50 - $22.25/hr

You will handle desk tickets, live chat sessions, and email support while also contributing to projects aimed at improving our customer experience. Job Responsibilities Desk Tickets: * Maintain ...

CrewBloom

Customer Service Representative

$16.50 - $22.25/hr

You will handle desk tickets, live chat sessions, and email support while also contributing to projects aimed at improving our customer experience. Job Responsibilities Desk Tickets: * Maintain ...

MyPrize

Customer Experience Specialist

$18.25 - $22.75/hr

Live Chat Support: Engage directly with customers through live chat platforms, delivering real-time assistance with professionalism, empathy, and technical expertise. Maintain a responsive and ...

New

Myprize

Customer Experience Specialist

$18.25 - $22.75/hr

Live Chat Support: Engage directly with customers through live chat platforms, delivering real-time assistance with professionalism, empathy, and technical expertise. Maintain a responsive and ...

cathaybank

Client Service Specialist

Los Angeles, CA · On-site

$20 - $22/hr

Supports client inquiries via other channels including live chat and email. Responsible for telephone banking and online banking implementation, maintenance, and transaction processing, ensures ...

cathaybank

Client Service Specialist

Los Angeles, CA

$20 - $22/hr

Supports client inquiries via other channels including live chat and email. Responsible for telephone banking and online banking implementation, maintenance, and transaction processing, ensures ...

cathaybank

Client Service Specialist

Los Angeles, CA · On-site

$20 - $22/hr

Supports client inquiries via other channels including live chat and email. Responsible for telephone banking and online banking implementation, maintenance, and transaction processing. ESSENTIAL ...

Gotham Biotech

Online Chat Representative

Portland, ME · Remote

$24 - $27/hr

Proficient in using live chat platforms, CRM systems, and remote support tools. * Strong written communication skills with the ability to convey information clearly and concisely. * Ability to ...

cathaybank

Client Service Specialist

Los Angeles, CA

$20 - $22/hr

Supports client inquiries via other channels including live chat and email. Responsible for telephone banking and online banking implementation, maintenance, and transaction processing. ESSENTIAL ...

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level technical support. PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

At least 1 year experience in customer service environment providing support via phone, email or live chat * At least 1 year programming or API level tech support experience * Proven ability to ...

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All JobsEntry Level Live Chat Support Jobs

Entry Level Live Chat Support information

What is the difference between Entry Level Live Chat Support vs Customer Service Representative?

AspectEntry Level Live Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOnline, remote, or call centerIn-person or remote, call center or retail
Industry UsageCustomer support via live chat platformsGeneral customer support across industries
Common Search IntentEntry level live chat support vs customer service representativeCustomer service roles comparison

Entry Level Live Chat Support primarily involves assisting customers through online chat platforms, focusing on quick, written communication. Customer Service Representatives may handle various channels, including phone, email, and in-person interactions. While both roles require strong communication skills and a high school diploma, live chat support emphasizes digital literacy and remote work, whereas customer service roles may involve more diverse environments and communication methods.

More about Entry Level Live Chat Support jobs
What cities are hiring for Entry Level Live Chat Support jobs? Cities with the most Entry Level Live Chat Support job openings:
What are the most commonly searched types of Live Chat Support jobs? The most popular types of Live Chat Support jobs are:
What states have the most Entry Level Live Chat Support jobs? States with the most job openings for Entry Level Live Chat Support jobs include:
What job categories do people searching Entry Level Live Chat Support jobs look for? The top searched job categories for Entry Level Live Chat Support jobs are:
Entry Level Live Chat Support jobs near you
Infographic showing various Entry Level Live Chat Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 90% Full Time, 2% Part Time, 1% Temporary, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Customer Support Specialist

Customer Support Specialist

BASYS Processing

Lenexa, KS • On-site

$16.75 - $22.50/hr

Full-time

Posted 9 days ago

Job description

**Seeking 11am-8pm CST Shift only!**
Grow with a team that leads with service and builds with purpose.
At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you're energized by meaningful work and motivated to make a real impact, you'll feel right at home here.
We personalize payments and elevate service so our clients can grow with confidence. And we're building a company where innovation, care and accountability shape how we work: together.
Summary
Contribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants' Payment Card Industry compliance.
Duties & Responsibilities
Essential Functions
  • Serves as first line of support for merchant and partner issues and inquires.
  • Resolves product or service problems by researching and determining the cause of the problem, expediting correction and documenting and following up to ensure resolution.
  • Obtains and evaluates all relevant information to handle product and service inquiries.
  • Provides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures.
  • Works with internal departments to ensure a high level of support for the merchant and partner.
  • Proactively contacts merchants for PCI compliance needs, assists with the completions of PCI questionnaires, schedules and monitors applicable PCI scans.
  • Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support

Additional Responsibilities
  • Identifies and documents hardware and software issues that require further escalation and tracks them through to resolution.
  • Provides software and terminal training to merchants and assures compliancy standards are met.
  • Updates merchant information in databases as needed.
  • Escalates issues to Supervisors when necessary.
  • Completes other assigned duties and projects as requested.

Requirements
  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of a company's products and/or services
  • This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.
  • This role is eligible for a bilingual pay differential for eligible languages.

Education & Experience
  • Associate's or Bachelor's Degree Preferred
  • A minimum of 1 year experience in a financial institution or customer service required
  • Strong Communication Skills Required
  • Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.
Basys is an equal opportunity employer.

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