The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Technical Support/ IT Support-- Columbus, OH 43219
Columbus, OH · On-site
$20 - $26/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...
Quick apply
Technical Support/ IT Support-- Columbus, OH 43219
Columbus, OH · On-site
$20 - $26/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...
IT Support
Columbus, OH · On-site
$24 - $25/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...
Quick apply
IT Support
Columbus, OH · On-site
$24 - $25/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. * This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. * This role is responsible for ...
Technical Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
Technical Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$22 - $25/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$22 - $25/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
IT Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
IT Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Resident Support Specialist
Columbus, OH · On-site
$21.75/hr
Resident Support Specialist Software Development $21.75 per hour Monday-Friday, 11:30am-8:00pm ... live chat, and in-person interactions * Listen to and fully understand resident concerns, then ...
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Resident Support Specialist
Columbus, OH · On-site
$21.75/hr
Resident Support Specialist Software Development $21.75 per hour Monday-Friday, 11:30am-8:00pm ... live chat, and in-person interactions * Listen to and fully understand resident concerns, then ...
Respond to inbound email/phone inquiries and manage real-time chat support (in future-state ... The majority of our employees can live and work anywhere in the U.S but are encouraged to to still ...
Respond to inbound email/phone inquiries and manage real-time chat support (in future-state ... The majority of our employees can live and work anywhere in the U.S but are encouraged to to still ...
Art Director (Remote - Ohio)
Columbus, OH · Remote
$116K - $122K/yr
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ... Flexible to support after standard work hours or on weekends if needed to complete high-priority ...
Art Director (Remote - Ohio)
Columbus, OH · Remote
$116K - $122K/yr
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ... Flexible to support after standard work hours or on weekends if needed to complete high-priority ...
Art Director (Remote - Ohio)
Columbus, OH · On-site +1
$116K - $122K/yr
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ... Flexible to support after standard work hours or on weekends if needed to complete high-priority ...
Art Director (Remote - Ohio)
Columbus, OH · On-site +1
$116K - $122K/yr
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ... Flexible to support after standard work hours or on weekends if needed to complete high-priority ...
Aesthetic Patient Care Advisor (part time)
Dublin, OH · On-site
$15.25 - $21/hr
Summary To provide a superior level of patient support, medical team support, marketing support ... Respond to all incoming communications including phone, email, text, and live chat in a timely ...
Aesthetic Patient Care Advisor (part time)
Dublin, OH · On-site
$15.25 - $21/hr
Summary To provide a superior level of patient support, medical team support, marketing support ... Respond to all incoming communications including phone, email, text, and live chat in a timely ...
Aesthetic Patient Care Advisor (part time)
Dublin, OH · On-site
$15.75 - $21.50/hr
Summary To provide a superior level of patient support, medical team support, marketing support ... Respond to all incoming communications including phone, email, text, and live chat in a timely ...
Aesthetic Patient Care Advisor (part time)
Dublin, OH · On-site
$15.75 - $21.50/hr
Summary To provide a superior level of patient support, medical team support, marketing support ... Respond to all incoming communications including phone, email, text, and live chat in a timely ...
Aesthetic Patient Care Advisor (part time)
Dublin, OH · On-site
$15.75 - $21.50/hr
Summary To provide a superior level of patient support, medical team support, marketing support ... Respond to all incoming communications including phone, email, text, and live chat in a timely ...
Aesthetic Patient Care Advisor (part time)
Dublin, OH · On-site
$15.75 - $21.50/hr
Summary To provide a superior level of patient support, medical team support, marketing support ... Respond to all incoming communications including phone, email, text, and live chat in a timely ...
Entry Level Live Chat Support information
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IT Technical Support / Helpdesk Support in South Jordan, UT 84095
Columbus, OH • On-site
$21/hr
Contractor
Re-posted 8 days ago
Job description
Title: IT Technical Support / Chat Support
Location: Columbus, OH 43219
Duration: 06 Months
Pay Rate: $21.00/- on W2
About Job:
Roles and Responsibilities:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent processes. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience
Required Education:
• High school diploma or GED with relevant work experience
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience
Required Education:
• High school diploma or GED with relevant work experience