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Entry Level It Support Jobs in Ohio (NOW HIRING)

The Village Network

IT Support Specialist II

Columbus, OH · On-site

$60K - $65K/yr

Job Title: IT Support Specialist II Reports To: IT Director Direct Reports: None Summary: As a partner in building brighter futures for youth and their families, the IT Support Specialist II provides ...

Tremco Construction

IT Support Technician

Cleveland, OH · On-site

$25 - $30/hr

Euclid Chemical is currently seeking a Dispenser IT Support Technician to be responsible for managing and troubleshooting PC hardware/software, supporting dispensing equipment systems, providing ...

Kop-Coat, Inc.

IT Support Technician

Cleveland, OH

$25 - $30/hr

Euclid Chemical is currently seeking a Dispenser IT Support Technician to be responsible for managing and troubleshooting PC hardware/software, supporting dispensing equipment systems, providing ...

Comtech, LLC

IT Support Specialist

Cincinnati, OH · On-site

We offer IT solutions across the disciplines of program/project management, applications ... Serves as a contact for level 1 support. * Serves as a contact for users having problems using ...

ProVia

Manufacturing IT Support Technician

Strasburg, OH · On-site

$19 - $26/hr

Manufacturing IT Support Technician Reports to: Manufacturing IT Manager Location: Strasburg Facility with travel to other locations Hours: Monday-Friday, 6:00AM - 2:30PM Summary This individual will ...

ProVia LLC

Manufacturing IT Support Technician

Strasburg, OH · On-site

$19 - $26/hr

Manufacturing IT Support Technician Reports to: Manufacturing IT Manager Location: Strasburg Facility with travel to other locations Hours: Monday-Friday, 6:00AM - 2:30PM Summary This individual will ...

Syntec, LLC

Tier 2 IT Support Specialist

Cleveland, OH · On-site

$50K - $65K/yr

Syntec is looking for a IT Support Specialist - Tier 2: Syntec is Northern Ohio's premier dental-specific IT Managed Service Provider, located in northern Ohio. We provide Managed IT Services, ...

Euclid Chemical

IT Support Technician

Cleveland, OH · On-site

$25 - $30/hr

Euclid Chemical is currently seeking a Dispenser IT Support Technician to be responsible for managing and troubleshooting PC hardware/software, supporting dispensing equipment systems, providing ...

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Ohio

Entry Level It Support information

See Ohio salary details

$11

$17

$24

How much do entry level it support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for entry level it support in Ohio is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.42 per hour, depending on experience, location, and employer.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What are the most commonly searched types of It Support jobs in Ohio?

The most popular types of It Support jobs in Ohio are:

What are popular job titles related to Entry Level It Support jobs in Ohio?

For Entry Level It Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Entry Level It Support jobs in Ohio look for?

The top searched job categories for Entry Level It Support jobs in Ohio are:

What cities in Ohio are hiring for Entry Level It Support jobs?

Cities in Ohio with the most Entry Level It Support job openings:

Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $36,764 per year, or $17.7 per hour.

IT Support Specialist II

Columbus, OH • On-site

THE VILLAGE NETWORK
Offices of Mental Health Practitioners • 201 - 500 employees
Learn more about THE VILLAGE NETWORKexternal

Full-time

Retirement, PTO

Re-posted 10 days ago

Job description

Who We Are:

Since 1946, we’ve been providing compassionate treatment to support the behavioral, physical and emotional health of children and families, where the needs of each child are individually assessed and dynamic treatment plans are specifically designed to properly transition them from disruptive to permanent, stable environments. Our services include community-based services, residential treatment, and treatment foster care programs throughout our locations in central and northeast Ohio and West Virginia.

Working The Village Network:

  • The Village Network prides itself on a Culture of Care: Come be a part of the mission and a member of a team that has a passion for what they do and the people they serve.
  • Competitive salaries and great benefits including a 403(b) plan with both a 5% company contribution and 50% match of the first 7% after 1 year of service.
  • 232 hours (YES 29 DAYS!) of PTO offered (prorated for the first year) in addition to 6 paid holidays for fulltime employees with potential for PTO buy back for unused time.
  • 12-year history of providing annual bonuses, as well as offering PTO Buybacks.
  • Advancement Opportunities: The village network is a growing organization and we aim to promote from within.

Job Title:                                IT Support Specialist II

Reports To:                            IT Director

Direct Reports:                      None 

Summary:

As a partner in building brighter futures for youth and their families, the IT Support Specialist II provides advanced technical support to ensure reliable, secure, and high-performing technology services across The Village Network. This role serves as a Tier 2 escalation point, resolving complex technical issues, supporting enterprise systems, and collaborating closely with managed service providers and vendors. The IT Support Specialist II plays a key role in maintaining system stability, improving processes, and mentoring frontline support staff while delivering excellent customer service.

Essential Tasks, Duties, and Responsibilities:

  • Provides technical support and guidance to end users, resolving issues in coordination with an onsite MSP Partner team. Serve as the primary technical liaison for the TVN Family Services and OhioRise programs.
  • Diagnose and resolve complex issues requiring advanced support related to:
    • Workstations, laptops, mobile devices, and peripherals
    • Operating systems (Windows and/or macOS)
    • Microsoft 365 services, including Exchange Online, Teams, SharePoint, and related administrative functions.
    • Network connectivity, copiers/printers, and remote access tools
  • User setup/maintenance and account auditing
  • Provide timely, clear, and effective technical support to users in a fast-paced behavioral health environment
  • Document incidents, resolutions, and procedures accurately in the helpdesk system
  • Identify recurring issues and recommend process improvements, automation, or long-term fixes
  • Assist with onboarding and offboarding staff, including account provisioning, equipment setup, and access control.
  • Provide daily operational & technical support of virtual meetings and conferencing spaces across TVN locations.
  • Configure, manage, and troubleshoot devices using mobile device management (MDM) platforms, including policy enforcement and remediation of deployment failures.
  • Support IT security best practices, including HIPAA compliance, data privacy, and endpoint security
  • Participate in IT projects such as system upgrades, software deployments, and hardware refreshes
  • Provide occasional after-hours or on-call support as needed

Knowledge, Skills, and Abilities: 

  • Associate or bachelor’s degree in an information technology related field. Work experience considered in lieu of degree.  
  • 4-7+ years of progressive IT support experience, including escalation-level troubleshooting.
  • Experience with mobile device management platforms (e.g., Jamf, Intune).
  • Proficiency with Microsoft 365 administration and troubleshooting.
  • Anti-virus and anti-malware tools
  • Remote Desktop Protocol for server access
  • Strong problem solving and communication skills required
  • Excellent verbal and written communications skills; ability to plan, coordinate; ability to work in a consultation/collaboration with others; good decision making and evaluation skills.
  • Ability to maintain confidentiality of sensitive information.

Physical Demands:

  • Constantly operates a computer and other office productivity machinery, such as a copy machine, computer, printer, etc.
  • Ability to communicate (verbally and written) with all levels of personnel, internal and external to the company
  • Ability to handle bending, stooping, lifting, pushing, reaching, and walking for periods of time.
  • Ability to drive to locations within and outside of Ohio and be eligible for auto insurance coverage under organization’s plan.
  • Frequently required to stand and walk.  The employee must regularly lift, push, pull, and/or move up to 40 pounds.  The employee must be capable of bending, reaching, crouching, and climbing.

Disclaimer: This job description is subject to change at any time. 

Check out our website to learn more about The Village Network https://thevillagenetwork.org/ and visit the Careers page to explore additional opportunities and check out our benefits brochure.

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