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Entry Level It Support Jobs in Ohio (NOW HIRING)

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...

CSafe Global Group

IT Support Analyst

Monroe, OH · On-site

$52 - $76/hr

Serve as the first point of contact for end user IT support requests via ticketing system, phone, or in person, responding to incidents throughout the day as they arise * Provide desk-side support ...

1 CLICK LOGISTICS

IT Support Technician

Vandalia, OH · On-site

Job Summary The IT Support Technician is responsible for providing technical support and assistance to employees. This role supports hardware, software, network, and system related issues while ...

CSafe Global

IT Support Analyst

Monroe, OH · On-site

The IT Support Analyst is responsible for delivering frontline technical support to end users globally, with a primary focus on desk-side incident response for US-based staff and Microsoft Entra ID ...

Russell Tobin

IT Support Analyst

Columbus, OH · On-site

$22 - $25/hr

About the job Russell Tobin is seeking a highly organized and proactive IT Support Analyst professional with a minimum of 3 years of experience to provide high-level technical support to end users ...

AVI Foodsystems, Inc.

IT Support Specialist

Akron, OH · On-site

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be ...

AVI Foodsystems, Inc.

IT Support Specialist

Warren, OH · On-site

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be ...

AVI Foodsystems

IT Support Specialist

Akron, OH · On-site

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be ...

AVI Foodsystems

IT Support Specialist

Warren, OH · On-site

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be ...

AVI Foodsystems

IT Support Specialist

Cleveland, OH · On-site

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be ...

Baldwin Wallace University

IT Support Analyst

Berea, OH · On-site

Title: IT Support Analyst Status: Full-time, exempt Schedule: M-F, 8:30 a.m. to 5:00 p.m. Job Summary: The IT Support Analyst will provide first-tier and second-tier support to a diverse population ...

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Ohio

Entry Level It Support information

See Ohio salary details

$11

$17

$24

How much do entry level it support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level it support in Ohio is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.42 per hour, depending on experience, location, and employer.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What are the most commonly searched types of It Support jobs in Ohio?

The most popular types of It Support jobs in Ohio are:

What are popular job titles related to Entry Level It Support jobs in Ohio?

For Entry Level It Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Entry Level It Support jobs in Ohio look for?

The top searched job categories for Entry Level It Support jobs in Ohio are:

What cities in Ohio are hiring for Entry Level It Support jobs?

Cities in Ohio with the most Entry Level It Support job openings:

Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,764 per year, or $17.7 per hour.

IT Support

Amicis Global

Columbus, OH • On-site

$20 - $22/hr

Contractor

Re-posted 16 days ago

Job description

Title: IT Customer Support
Location: Columbus, OH
Duration: 6-12 Months
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system,and  uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends, and public holidays