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Entry Level It Help Desk Jobs in Reno, NV (NOW HIRING)

Mt. Rose Ski Tahoe

Point of Sale Support- IT

Reno, NV · On-site

$21.50 - $29.50/hr

This position has no supervisory duties and is an entry level position. EDUCATION / EXPERIENCE ... Must have strong work ethic CONTACTS * INTERNAL: IT Director, MIS Manager, All managers, cashiers

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Entry Level It Help Desk information

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$12

$23

$33

How much do entry level it help desk jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for entry level it help desk in Reno, NV is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Reno, NV?

The most popular types of It Help Desk jobs in Reno, NV are:

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For Entry Level It Help Desk jobs in Reno, NV, the most frequently searched job titles are:

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The top searched job categories for Entry Level It Help Desk jobs in Reno, NV are:

What cities near Reno, NV are hiring for Entry Level It Help Desk jobs?

Cities near Reno, NV with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Reno, NV as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 71% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $48,013 per year, or $23.1 per hour.

Point of Sale Support- IT

Reno, NV • On-site

Mt. Rose Ski Tahoe
Amusement, Gambling, and Recreation • 11 - 50 employees
Learn more about Mt. Rose Ski Tahoeexternal

$21.50 - $29.50/hr

Full-time

Re-posted 7 days ago

Job description

POSITION SUMMARY
This position is responsible for supporting the technical side of Point of Sale stations and related equipment. This position has no supervisory duties and is an entry level position.
EDUCATION / EXPERIENCE/ SKILLS AND ABILITY REQUIREMENTS
  • Ability to communicate and work well with others and possess a willingness to work the necessary hours to meet our needs
  • Proficient at troubleshooting & analyzing information thoroughly
  • Advanced knowledge and understanding Windows based OS
  • Advanced knowledge and understanding of Point-of-Sale computer hardware
  • Ability to follow established policy and procedure
  • Self-motivated, professional individual who needs minimal supervision
  • Be very flexible in scheduling and be available for occasional overtime
  • Must have strong work ethic

CONTACTS
  • INTERNAL: IT Director, MIS Manager, All managers, cashiers
  • EXTERNAL: Guests

ESSENTIAL DUTIES & RESPONSIBILITIES
  • Diagnose and repair hardware and software issues on PC's using approved methods and processes.
  • Install hardware and software.
  • Complete necessary documentation as required on a daily basis.
  • Install/configure/repair network and local printers.
  • Train cashiers on basic computer and POS knowledge.
  • Communicate and interact as required with end users and internal staff.

SECONDARY DUTIES & RESPONSIBILITIES
  • Back up role to MIS Manager.
  • Know and understand the Guest Services operation.
  • Ability to run needed reports

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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