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Entry Level Helpdesk Jobs (NOW HIRING)

The Arc Madison Cortland

Help Desk Support I

Oneida, NY

$21.63 - $25/hr

Description The Arc Madison Cortland is looking for a full time and highly motivated individual for the Entry Level Help Desk Support I. This individual will provide support in both Madison and ...

All American Glass

Construction Apprentice/ Helper

Pooler, GA · On-site

$14.25 - $18.50/hr

As we continue to grow, we're excited to invite a motivated individual to join us as an entry-level helper. This is your chance to build a solid foundation in the glazing trade while working ...

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

Helpdesk Technician- Tier 1 Position Title: Helpdesk Technician - Tier 1 (Application Support ... This is an entry-level role ideal for candidates who are eager to grow their technical skills while ...

Central Peninsula Hospital

Help Desk Technician

Soldotna, AK · On-site

$21.75 - $29.50/hr

Help Desk Technician Associate (Entry-Level; I) Requirements * High School Diploma/GED * Preferred experience includes exposure to customer service, technical support, or technology-adjacent roles ...

Marino\WARE

Entry Level Production Helper

Griffin, GA

$19.50/hr

We're currently hiring Entry Level Production Helpers! No experience needed-we provide on-the-job training here at Marino\Ware, with opportunities to grow your career. Responsibilities: * Lifts ...

1st Choice Electric Service LLC

Be Seen First

Electrician

Hahira, GA

$11 - $20/hr

... entry level helpers who wanna learn and move up in position we offer paid vacation and sick days after 60 days employment Growing company looking for long term employees

MarinoWARE

Entry Level Production Helper

Griffin, GA · On-site

$19.50/hr

We're currently hiring Entry Level Production Helpers! No experience needed-we provide on-the-job training here at Marino\Ware, with opportunities to grow your career. Responsibilities: * Lifts ...

Marino\WARE

Entry Level Production Helper

Griffin, GA · On-site

$19.50/hr

We're currently hiring Entry Level Production Helpers! No experience neededwe provide on-the-job training here at Marino\Ware, with opportunities to grow your career. Responsibilities: * Lifts ...

Vinfen

Help Desk Associate

Cambridge, MA · On-site

$19.23/hr

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

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Entry Level Helpdesk information

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How much do entry level helpdesk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.
More about Entry Level Helpdesk jobs
What cities are hiring for Entry Level Helpdesk jobs? Cities with the most Entry Level Helpdesk job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Entry Level Helpdesk jobs? States with the most job openings for Entry Level Helpdesk jobs include:
Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support I

The Arc Madison Cortland

Oneida, NY

$21.63 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Description

The Arc Madison Cortland is looking for a full time and highly motivated individual for theEntry Level Help Desk Support I. This individual will provide support in both Madison and Cortland Counties.**Onsite Position Only**


Summary: The Help Desk Support I will provide 1st to 2nd tier technical support to the end-users in the organization and works with their supervisors to complete and follow through with tasks relating to project executables, as needed. Reports directly to the Information Technology Manager.


ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

  • Coordinates work projects such as new computer hardware setup or software installations.
  • Provides technical support-identifying, investigating, and resolving users' problems with computer software and hardware.
  • Applies knowledge of computer software, hardware, and procedures to solve problems.
  • Collaborates with other employees to research and resolve problems.

Benefits include but not limited to:

  • 401K Employer Match
  • Health, dental and vision insurance
  • Group Life Insurance
  • Paid Time off
  • Tuition Assistance
  • 12 paid Holidays

Requirements

EDUCATION and/or EXPERIENCE:  Bachelor's degree in information technology or related study preferred; Associate's degree in IT related field of study OR Entry level IT Certification with 1+ years of minimum. Must be able to use personal vehicle for regular travel between Madison and Cortland counties. Valid NYS Driver's License required.


About The Arc: The Arc Madison Cortland is a non-profit agency whose sole purpose lies in the support of people with special needs. We provide leadership in the field of disabilities, supporting people in every manner possible, and developing the necessary human and financial resources to allow all members of our community to achieve their full potential.


The Arc of Madison Cortland is an Equal Opportunity Employer. All candidates for employment and employees receive equal consideration without regard to age, race, religion, color, national/ethnic origin, gender, gender identity, marital status, disability, military/veteran status, criminal conviction status (provided such conviction does not prevent the employee from being eligible to hold the position or pose a danger or threat to the individuals we support), pregnancy, domestic violence victim status, paid family leave or family medical leave status, sexual orientation, genetic information, or any other characteristic protected by law.

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