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Entry Level Help Desk Jobs in Silver Spring, MD (NOW HIRING)

ActioNet

Junior Service Desk Technician

Washington, DC

$20 - $24/hr

This entry-level role provides first-line technical support to end-users, assisting with hardware ... We are committed to giving back to our community, helping others, and making the world a better ...

Chenega MIOS

Welcome Desk Staff

Washington, DC

From entry-level employees to senior leaders, we believe there's always room to learn. We offer ... We focus on education, giving, skill-based volunteerism, and leadership to help drive positive ...

Planet Fitness

Service Desk

District Heights, MD

$15 - $30/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Seat Pleasant, MD · On-site

$15.30/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Ellicott City, MD · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Columbia, MD

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Clinton, MD · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Upper Marlboro, MD · On-site

$15/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Laurel, MD · On-site

$15/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Fort Washington, MD

$15.30/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Washington, DC · On-site

$17.95/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Silver Spring, MD · On-site

$17.65/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Upper Marlboro, MD · On-site

$15/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Rockville, MD · On-site

$17.65/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Upper Marlboro, MD

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Washington, DC

$17.95/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

District Heights, MD · On-site

$15 - $30/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Bowie, MD · On-site

$15 - $15.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Germantown, MD

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

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Entry Level Help Desk information

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$13

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$35

How much do entry level help desk jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for entry level help desk in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

Is helpdesk a good entry-level job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

Can you get a helpdesk job with no experience?

Entry level help desk positions often do not require prior experience and may accept candidates with basic technical knowledge, strong communication skills, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

Will IT help desk be replaced by AI?

Entry level help desk roles involve troubleshooting and customer support that require human judgment and communication skills, which AI currently cannot fully replicate. While AI tools can assist with routine tasks and knowledge base searches, human help desk staff are essential for complex issues and personalized service.

What job makes $10,000 a month without a degree?

Entry level help desk positions typically do not pay $10,000 a month without experience or specialized skills. High-paying jobs that reach this level often require advanced technical skills, certifications, or experience in fields like software development, sales, or entrepreneurship. Most roles paying this amount without a degree are rare and usually involve significant responsibility or specialized expertise.
What are the most commonly searched types of Help Desk jobs in Silver Spring, MD? The most popular types of Help Desk jobs in Silver Spring, MD are:
What are popular job titles related to Entry Level Help Desk jobs in Silver Spring, MD? For Entry Level Help Desk jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Silver Spring, MD look for? The top searched job categories for Entry Level Help Desk jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Entry Level Help Desk jobs? Cities near Silver Spring, MD with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Junior Service Desk Technician

Junior Service Desk Technician

ActioNet

Washington, DC

$20 - $24/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

Description

Location: Washington, D.C.
Clearance Requirement: U.S. Citizenship with eligibility for High Public Trust

ActioNet is seeking a seeking a reliable and customer-focused Junior Service Desk Technician (Tier 1) to join our IT support team. This entry-level role provides first-line technical support to end-users, assisting with hardware, software, network, and other IT-related issues. The ideal candidate will have 1-3 years of experience, strong communication skills, a basic understanding of IT systems, and a passion for problem-solving in a fast-paced environment.

Hourly Rate $20-$24

Key Responsibilities
Serve as the initial point of contact for all IT support requests via phone, email, chat, or ticketing system
Diagnose and resolve basic technical issues related to hardware, software, network connectivity, printers, and mobile devices
Escalate complex or unresolved incidents to Tier 2 or appropriate support teams per escalation protocols
Document all support interactions in the ticketing system with clear, accurate, and timely updates
Assist in user account creation, password resets, and access management in Active Directory and other platforms
Help end users with troubleshooting VPN connections such as Zscaler
Follow standard operating procedures for common support requests and troubleshooting
Share new issues and solutions in the knowledge base to support team learning
Provide excellent customer service by maintaining a professional and empathetic approach in all interactions
Participate in team meetings, training sessions, and knowledge sharing to improve skills and service delivery

Minimum Qualifications
Bachelor's degree or equivalent experience (Computer Science, IT, or related field preferred)
1-3 years of experience in a technical support or help desk role
Basic knowledge of Windows 10/11 and/or macOS, Microsoft Office Suite, and general IT hardware
Familiarity with ServiceNow or other ticketing systems
Strong communication, problem-solving, and interpersonal skills
Ability to prioritize and manage time effectively in a dynamic environment

Preferred Qualifications
CompTIA A+, ITIL Foundations, or other relevant IT certifications
Experience supporting remote users or working in a multi-location organization
Exposure to Active Directory, Office 365, VPN, and remote desktop tools
Basic knowledge of ITIL, ITSM frameworks, or MSP environments
Familiarity with Microsoft Intune, Azure Portal, or Entra ID

Work Environment
May require occasional work outside normal business hours, including weekends or holidays, to support critical incidents or projects
Position is onsite based on business needs
Standard hours of operation are 7:00am-6:00pm EST, Monday through Friday

 
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
 
Core Capabilities: 
  • Advanced and Managed IT Services
  • Agile Software Development
  • DevSecOps
  • Cybersecurity
  • Health IT
  • C4ISR & SIGINT
  • Data Center Engineering & Operations
  • Engineering & Installation
Why ActioNet? 
At ActioNet, our Passion for Quality is at the heart of everything we do:
  • Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
  • Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
  • Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You? 
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
 
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: 
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • 401(k) Savings Plan
  • Education and Professional Training

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