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Entry Level Help Desk Support Jobs in Springfield, MA

The Edge Fitness Clubs

Front Desk Supervisor

West Hartford, CT · On-site

$17.25 - $22.50/hr

Our corporate team supports our gyms by having a can-do attitude and rolling up our sleeves to get ... It's the area members approach when they need help or want to make a purchase. It is the point all ...

The Edge Fitness Clubs

Front Desk Supervisor

Manchester, CT · On-site

$17.25 - $22.50/hr

Our corporate team supports our gyms by having a can-do attitude and rolling up our sleeves to get ... It's the area members approach when they need help or want to make a purchase. It is the point all ...

Central Rock Gym

Mass Posting - Front Desk Sales

Hadley, MA · On-site

$16 - $21/hr

Front Desk Sales Reports to: General Manager Pay Range: $16 - $21/hour Location: Hadley, MA Please ... help create an outstanding CRG experience by delivering excellent customer service while supporting ...

Central Rock Gym

Mass Posting - Front Desk Sales

Hadley, MA · On-site

$16 - $21/hr

Front Desk Sales Reports to: General Manager Pay Range: $16 - $21/hour Location: Hadley, MA Please ... help create an outstanding CRG experience by delivering excellent customer service while supporting ...

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All JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Springfield, MA

Entry Level Help Desk Support information

See Springfield, MA salary details

$10

$20

$33

How much do entry level help desk support jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for entry level help desk support in Springfield, MA is $20.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $22.98 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What jobs pay $2000 a day?

Most entry-level help desk support roles do not pay $2000 a day; such high daily earnings are typically associated with specialized or senior positions in fields like consulting, software development, or executive roles. High-paying jobs often require extensive experience, certifications, or advanced skills, and earnings can vary based on industry, location, and workload.

Can I get a helpdesk job with no experience?

Entry level help desk support positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with strong communication skills and a willingness to learn.

Is helpdesk a good entry-level job?

Help desk support is a common entry-level IT role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software. It provides foundational experience in customer service, technical skills, and familiarity with tools like ticketing systems, making it a good starting point for a career in IT.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace help desk support roles like Entry Level Help Desk Support. Human technicians are still essential for complex issues, customer interaction, and problem-solving that require critical thinking and empathy. Help desk jobs often involve learning new tools and certifications to adapt to evolving technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Springfield, MA? For Entry Level Help Desk Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Springfield, MA look for? The top searched job categories for Entry Level Help Desk Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Entry Level Help Desk Support jobs? Cities near Springfield, MA with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Front Desk Supervisor

Front Desk Supervisor

The Edge Fitness Clubs

West Hartford, CT • On-site

$17.25 - $22.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

The Edge Fitness Clubs rating

8.4

Company rating: 8.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

1st of 61 rated gym and leisure clubs

Job description

Who We ARE: When you work for the Best. Gym. Ever, you join the Best. Team. Ever. Our corporate office reflects the culture of our gyms. We're enthusiastic leaders, hard-working and experts at what we do. Our corporate team supports our gyms by having a can-do attitude and rolling up our sleeves to get to work. We always keep the end goal in mind- do what's best for our members, club employees and our business.
What We LOVE: People. Fitness. Teamwork. Fun. Changing Lives.
What You'll DO: The Edge Fitness Club's front desk is the hub where all of the day's business starts and ends and is the place Supervisors are stationed. It's the area members approach when they need help or want to make a purchase. It is the point all members visit upon entry to the gym. It is also the initial impression when a potential member visits for the first time. When working behind the desk for the Edge Fitness Clubs you are expected to smile, greet all members by name, have fun, and service all Edge members with a sense of urgency. The Supervisor position is crucial to running any of our facilities. The Supervisor is responsible for promoting exceptional customer service practices for the Fitness Consultants and for continuously improving membership retention and the customer experience. This role requires strong interpersonal skills and provide effective coaching to staff. The Supervisor also maintains the facility with club-walkthroughs and inventory management.
  • Coordinates and supervises the day-to-day operations of the Fitness Consultant Team and strives to continuously improve front desk services.
  • Assist with coaching and developing Fitness Consultants as needed.
  • Oversees and maintains the Front Desk schedule
  • Brings The Edge culture to life by ensuring each guest receives an outstanding experience by providing a friendly and professional environment
  • Takes proactive steps to address and resolve all member concerns and complaints, while documenting communication and issue in Datatrak. Promptly escalates any serious concerns and complaints to the General Manager, consistently demonstrating a solution-oriented mindset.
  • Serve as Manager on Duty (MOD) in absence of the General Manager
  • Assists the Membership Team in signing prospects in as "guests" when visiting the facility.
  • Responsible for overseeing the retail area and shake bar to ensure adherence to club standards, policies and procedures.
  • Creates an unparalleled member experience by providing exceptional client service to meet the diverse needs of new and existing members.
  • Answers the telephone before the second ring with a smile, answering member questions or transitioning a prospect's telephone inquiry over to a Membership Advisor.
  • Effectively schedules, cancels or reschedules personal training appointments for our members promptly.
  • Understands the club's daily revenue goals and helps drive the business
  • Strives to continuously improve the member experience, revenues and retention rates
  • Maintains solid product knowledge and awareness of all product information, merchandise and services to find ways to upsell product.
  • Accurately and efficiently complete all sales transactions and maintains proper cash accountabilities at POS registers.
  • Understands the opportunities of the business: every phone call, prospects walking through the door, in and out of the club.
  • Set and attain all personal and professional monthly generating dollar goals.
  • Manages loss prevention by adhering to all company policies and club standards.
  • Personally conducts daily club walk throughs to ensure building assets are promptly and safely maintained, offices and closets are clean and organized, locker rooms are in order (sauna temps are fine, toilets are stocked), shake bar is clean, club temperature is set correctly, TV and music are on proper stations, and the overall facility is meeting Edge standards and is promoting our brand
  • Oversees and ensures cleanliness of the club (indoors and outdoors) and equipment.
  • Reports issues and creates tickets for necessary repair and maintenance and ensures follow through of all reported issues.
  • Responsible for effectively managing and reporting safety incidents and/or accidents.
  • Communicates all repair, equipment and maintenance activities to staff and members.
Manager on Duty Responsibilities:
  • Ensure adequate staffing levels and assist in finding coverage when necessary.
  • Collaborate with the team to plan and achieve daily sales targets for memberships, personal training, and ancillary services.
  • Supervise and coordinate the work of all staff members during their shifts to ensure that performance remains at the highest level at all times.
  • Facilitate training and development for new staff members, either personally or by assigning a mentor for the day.
  • Address escalated member inquiries, concerns, complaints, and club incidents promptly and professionally.
  • Conduct club walkthroughs to monitor cleanliness and adherence to safety protocols.
  • Report any facility maintenance issues through the FreshService system.
  • Ensure staff understanding of current marketing promotions, facilitating effective communication to members.
  • Run daily reports and manage emails related to daily operations.
  • Provide regular updates to the team on daily performance and any relevant information.
  • Address and resolve operational issues and conflicts as they arise, fostering a positive work environment.
What You Will NEED:
  • High School diploma or equivalent.
  • A strong focus on the customer/client.
  • Related industry experience preferred (i.e. retail, hospitality, leisure, fitness, etc.).
  • Great communication skills
  • Enthusiasm is a must, we will teach the skills needed to succeed.
  • Strong interpersonal skills and ability to collaborate with team
  • Positive and enthusiastic
  • Has a "Can-do" attitude and is solution-oriented
  • Forward-thinking mentality
What We Offer YOU :
  • We will give you a FREE Gym membership for you! Get your workout in during lunch or after shift!
  • We "insure" you and your family stay healthy with our tiered Health Benefits: Medical, Dental & Vision.
  • We work hard to play hard... take your vacation! PTO & Paid Holidays. Vacation days improve overall wellbeing!
  • We make sure you plan for your future. Enroll in our 401k.
  • We want you to save money! There are discounts on personal training, apparel, shake bar & Edge Kids!
  • We want you to grow! Team builders, Leadership and Development training, all opportunities to advance!
  • We protect you with our company paid Life insurance ($25k), and Long-Term Disability (LTD) and Employee Assistance Program (EAP)
  • We will give you an awesome culture and fun work environment! Look forward to coming to work each day!

Not all heroes wear capes, we wear sneakers and workout clothes! There is a reason our members call us the best gym ever... it's because we have the best staff ever... come join our team! It's okay... you can invite your friends to come work with you too!
Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.

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