Hatfield Rally House

As Front Desk Staff, you'll be the first point of contact for members and guests. You'll help manage daily check-ins, answer inquiries, handle reservations, and support the overall customer experience. We're looking for friendly, reliable, and somewhat tech-savvy team players who are passionate about sports, fitness, and excellent service. 

Key Responsibilities

• Greet and check in members and guests in a friendly, professional manner
• Answer phones, respond to emails, and provide information about programs, bookings, and memberships
• Assist with court reservations, event sign-ups, and POS transactions
• Keep the front desk and lobby area clean and organized
• Open or close the facility depending on shift assignment
• Monitor activity and enforce facility rules and safety policies
• Support staff and coaches during events, clinics, and tournaments
• Assist with basic administrative duties as assigned
• Make sure locker rooms/bathrooms are clean and picked up. No major cleaning responsibilities, though.

Qualifications

• Customer service or front desk experience preferred
• Comfortable with computers, reservation systems, and payment processing
• Strong communication and problem-solving skills
• Friendly, team-oriented, and dependable
• Ability to multitask in a busy environment
• Must be able to work flexible hours, including evenings and weekends
• Must be 18 years or older
• Need to be or get TIPS certified to work after 5pm (we can help you do this)

Bonus if You Have

• Experience in a sports or recreation environment
• Knowledge of tennis or pickleball
• current TIPS certification
• CPR/First Aid certification (or willingness to get certified)