ZipRecruiter

Log In

2

Entry Level Help Desk Support Jobs in Springfield, MA

InstantServe LLC

Application Support Analyst

Hartford, CT · On-site

$55/hr

Application Support Analyst - CJIS Help Desk (Training & Onboarding) Location: Hartford, CT (Hybrid - Onsite + Remote) Rate: $55/hr (1099/C2C) Duration: 12 Months Schedule: Monday-Friday, 7:00 AM - 3 ...

Manufacturing Inc

IT Helpdesk Technician

Agawam, MA

$20/hr

This is an entry-level position. Responsibilities include: * Answering phone calls and emails ... Referring more complicated problems to higher-level support. * Monitoring system performance:

Manufacturing Inc

IT Support Specialist

Brookfield, MA · On-site

$25 - $29/hr

Experience: 2+ years of direct experience in an IT Support, Desktop Support, or Help Desk role. * Certification: MUST have an A+ Certification . * Proven technical proficiency in troubleshooting ...

Vivint

Entry Level Sales Representative

Springfield, MA

$70K - $120K/yr

... support. Join our passionate and innovative team where you can truly make a difference while ... Help homeowners save money each month by lower their power bill Benefits: * Weekly incentives, gift ...

Vivint

Entry Level Sales Representative

Springfield, MA · On-site

$70K - $120K/yr

... support. Join our passionate and innovative team where you can truly make a difference while ... Help homeowners save money each month by lower their power bill Benefits: * Weekly incentives, gift ...

AV Taxi Rides

Entry-Level Cashier

Hartford, CT

$15 - $24/hr

Job Overview AV Taxi Rides is hiring an Entry-Level Cashier to process customer payments, assist ... Support front desk and administrative staff as needed * Maintain a clean and organized payment area

next page

Showing results 1-20

All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Springfield, MA

Entry Level Help Desk Support information

See Springfield, MA salary details

$10

$20

$33

How much do entry level help desk support jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for entry level help desk support in Springfield, MA is $20.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $22.98 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Springfield, MA? For Entry Level Help Desk Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Springfield, MA look for? The top searched job categories for Entry Level Help Desk Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Entry Level Help Desk Support jobs? Cities near Springfield, MA with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Application Support Analyst - CJIS/CISS

Application Support Analyst - CJIS/CISS

InstantServe LLC

Hartford, CT • On-site

Full-time

Re-posted 14 days ago

Job description

Application Support Analyst - CJIS/CISS Electronic Workflow Help Desk (Training & Onboarding Support)
Location: Hartford, CT (On-site & Remote)
Client: Criminal Justice Information Systems (CJIS) Governing Board
Duration: May 1, 2026 - May 1, 2027
Project Overview
The State of Connecticut's Criminal Justice Information System (CJIS) initiative aims to enhance collaboration and data sharing across criminal justice agencies. As part of the CISS modernization effort, electronic workflows are being implemented to streamline submission of arrest records, summons, and related documentation-reducing manual processes and improving efficiency statewide.
Role Summary
CJIS-CT is seeking a Help Desk Analyst to support training, onboarding, and change management for municipal police departments and criminal justice partners adopting the CISS Electronic Workflow system. This role combines technical support, stakeholder coordination, and user training responsibilities.
Key Responsibilities
Help Desk & Technical Support
  • Provide first-level support via phone and email, troubleshooting and resolving user issues.
  • Document, track, and manage service tickets with timely follow-ups.
  • Escalate complex issues to appropriate technical teams.
  • Maintain detailed case notes and ensure adherence to help desk procedures.
  • Collaborate with internal teams to improve processes and documentation.
Training & Enablement
  • Deliver training sessions (remote, onsite, hybrid) for system users.
  • Support "train-the-trainer" programs for long-term adoption.
  • Develop and maintain user guides and knowledge base content.
Onboarding & Change Management
  • Coordinate onboarding of police departments to the electronic workflow system.
  • Conduct kickoff meetings, readiness assessments, and workflow alignment sessions.
  • Guide agencies in transitioning from manual to digital processes.
Stakeholder Engagement
  • Act as liaison between CJIS-CT, law enforcement agencies, and vendors.
  • Gather feedback and recommend system and process improvements.
System Integration Support
  • Work with RMS vendors (e.g., NexGen, ProPhoenix) to ensure system readiness.
  • Assist in rollout of enhancements such as Clean Slate and Early Arrest Notifications.
Reporting
  • Provide weekly status updates, including progress, risks, and recommendations.
Required Qualifications
  • Experience in law enforcement, public safety, or criminal justice environments.
  • Strong background in IT support/help desk operations.
  • Familiarity with Records Management Systems (RMS) and CJIS applications.
  • Experience in training delivery and technical communication.
  • Proficiency in MS Office tools and remote training platforms.
  • Ability to manage multiple priorities and work independently.
  • Willingness to travel across Connecticut (valid driver's license required).
Additional Details
  • Work Hours: Monday-Friday, 7:00 AM - 3:30 PM
  • Deliverables: Training materials, onboarding documentation, reports, and recommendations
  • Security Requirements: Background check and confidentiality agreement
  • Reporting To: CJIS Help Desk Manager
InstantServe logo

About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

FacebookTwitter

View All InstantServe Jobs

Apply