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Entry Level Email Chat Support Jobs in Raleigh, NC

Dewberry

Entry Level Site/Civil Engineer

Raleigh, NC · On-site

Dewberry's Raleigh, NC office is currently seeking an Entry Level Site/Civil Engineer to support ... as email. *At this time, Dewberry will not sponsor a new applicant for work authorization.

Dewberry

Entry Level Site/Civil Engineer

Raleigh, NC · On-site

Dewberry's Raleigh, NC office is currently seeking an Entry Level Site/Civil Engineer to support ... as email. *At this time, Dewberry will not sponsor a new applicant for work authorization.

Acara Solutions

Customer Support Analyst

Cary, NC · Hybrid

$28 - $30/hr

Respond to customer quote requests primarily through email * Answer customer questions and provide ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

City of Durham, NC

Customer Engagement Agent

Durham, NC · On-site +1

$52K - $69K/yr

Provide Tier 0 and Tier 1 end user technical support to end users via phone, email, chat, or in-person. * Coordinate City Help Desk services, to include maintaining systems and hardware ...

Highwoods Properties

Customer Experience Specialist

Raleigh, NC · On-site

$17.25 - $21.75/hr

Manage customer service requests across phone, email, chat, and web channels, delivering a high ... Support the onboarding and ongoing training of property teams on core platforms, specifically Prism ...

Highwoods Properties

Customer Experience Specialist

Raleigh, NC · On-site

$17.25 - $21.75/hr

Manage customer service requests across phone, email, chat, and web channels, delivering a high ... Support the onboarding and ongoing training of property teams on core platforms, specifically Prism ...

City of Durham

Customer Engagement Agent

Durham, NC · On-site

$52K - $62K/yr

Provide Tier 0 and Tier 1 end user technical support to end users via phone, email, chat, or in-person. * Coordinate City Help Desk services, to include maintaining systems and hardware ...

New

Highwoods

Customer Experience Specialist

Raleigh, NC · On-site

$17.25 - $21.75/hr

Manage customer service requests across phone, email, chat, and web channels, delivering a high ... Support the onboarding and ongoing training of property teams on core platforms, specifically Prism ...

Highwoods Properties

Customer Experience Specialist

Raleigh, NC · On-site

$17.25 - $21.75/hr

Manage customer service requests across phone, email, chat, and web channels, delivering a high ... Support the onboarding and ongoing training of property teams on core platforms, specifically Prism ...

High Woods

Customer Experience Specialist

Raleigh, NC · On-site

$17.25 - $21.75/hr

Manage customer service requests across phone, email, chat, and web channels, delivering a high ... Support the onboarding and ongoing training of property teams on core platforms, specifically Prism ...

Acara Solutions

Sales Support Operator

Raleigh, NC · On-site

$29.71 - $32.57/hr

The call or chat may be recorded so that our recruiting team can review it - they make all final ... By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails ...

ClifyX

Cisco UCCE Support Engineer

Raleigh, NC · On-site

... voice, chat, email). * Manage and maintain core UCCE components such as Call Router, Logger ... Support integration and configuration of Cisco Unified Customer Voice Portal (CVP), Cisco Finesse ...

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

We're looking for a Customer Support Specialist who's excited to make an impact. In this role, you ... email, help desk tickets, chat, web sessions, and phone calls). Maintain the help desk ticketing ...

Aleron

Customer Services Support Operator

Cary, NC · On-site

$19.57 - $21.42/hr

The call or chat may be recorded so that our recruiting team can review it - they make all final ... By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails ...

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

Respond to and resolve a high volume of IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting. * Diagnose and resolve basic ...

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All JobsEmail Chat Support JobsEntry Level Email Chat Support JobsEntry Level Email Chat Support Jobs in Raleigh, NC

Entry Level Email Chat Support information

What are the key skills and qualifications needed to thrive as an entry level email chat support representative?

To thrive as an Entry Level Email Chat Support Representative, you typically need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic computer literacy is often required. Patience, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient, accurate, and empathetic support, leading to improved customer satisfaction and streamlined issue resolution.

What are some common challenges faced in an entry level email chat support role, and how can they be managed?

In an entry-level email chat support position, common challenges include handling a high volume of customer inquiries, managing time effectively while multitasking, and maintaining professionalism in written communication. To manage these challenges, it's helpful to develop strong organizational skills, use response templates appropriately, and stay updated on product or service knowledge. Team leaders and more experienced colleagues are valuable resources for guidance, and many companies provide training to help new hires adapt quickly to the pace and expectations of the support environment.

What is entry level email chat support?

Entry level email chat support jobs involve assisting customers through email or online chat platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information about products or services. These positions typically require strong written communication skills, attention to detail, and the ability to multitask. Prior experience is often not required, making them suitable for those new to customer service. Training is usually provided to help new hires become familiar with company processes and systems.

What is the difference between Entry Level Email Chat Support vs Customer Service Representative?

AspectEntry Level Email Chat SupportCustomer Service Representative
Primary Communication MethodEmail and live chatPhone, email, in-person
Work EnvironmentRemote or office-based, digital platformsCall centers, retail, office settings
Required SkillsWritten communication, tech-savvy, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training

Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.

What are the most commonly searched types of Email Chat Support jobs in Raleigh, NC? The most popular types of Email Chat Support jobs in Raleigh, NC are:
What are popular job titles related to Entry Level Email Chat Support jobs in Raleigh, NC? For Entry Level Email Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Entry Level Email Chat Support jobs in Raleigh, NC look for? The top searched job categories for Entry Level Email Chat Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Email Chat Support jobs? Cities near Raleigh, NC with the most Entry Level Email Chat Support job openings:
Entry Level Email Chat Support jobs near you

Entry Level Site/Civil Engineer

Dewberry

Raleigh, NC • On-site

Full-time

Re-posted 10 days ago

Dewberry rating

8.3

Company rating: 8.3 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description


Dewberry's Raleigh, NC office is currently seeking an Entry Level Site/Civil Engineer to support site/civil and utility engineering functions associated with projects throughout North Carolina. This position will work in a multi-disciplined team environment with designers, landscape architects, and professional engineers to prepare site/civil and utility construction drawings. Clients may include, but will not be limited to universities, local government, federal government, municipal government, and private land developers.
Dewberry is a leading, market-facing professional services firm with more than 60 locations and 2,500 professionals nationwide. What sets us apart from our competitors is our people. At Dewberry, we seek out exceptional talent and strive to deliver the highest quality of services to our clients. Whether you're an experienced professional or a new graduate, you'll have the chance to collaborate with the best and brightest and work on innovative and complex projects at the forefront of the industry. Our commitment to excellence stems from our personal integrity and from other defining attributes, which we call "Dewberry at Work," that have inspired our employees to be successful for more than a half-century.
Notice to Third Party Recruiters: Dewberry only compensates job placement recruiters that have a valid Dewberry-approved written agreement in place for recruiting services. Dewberry does not compensate third party recruiters for unsolicited job placement candidate information.
Responsibilities
  • Civil/Site development including grading design; roadway design; storm water management systems design; sanitary sewer design, water design, and erosion and sediment control design
  • Work with a Professional Engineer in preparing all associated drawing packages, deliverables, calculations, reports, and spreadsheets.
  • Work on design teams in collaboration with other disciplines to achieve project goals and deadlines.
  • Work is fast-paced and diverse, ranging from general civil engineering duties to technical work that requires strong communication and capabilities in AutoCAD, Civil3D, MS Excel, MS Word, PowerPoint, Outlook, Adobe Acrobat, and BlueBeam.
  • Position will require learning and becoming proficient in Dewberry engineering practices and standards and quality reviews of assigned tasks.

Required Skills & Required Experience
  • BS degree in Civil Engineering.
  • Must be eligible to obtain the EIT license within 6 months.
  • 0-2 years of design experience related to site development projects.
  • AutoCAD Civil3D.
  • Able to work on teams on different task and meets project deadlines.
  • Work in a timely fashion to meet project budgets.
  • Communicates effectively.
  • Composes technical reports, permit documents, memorandums and other written communication such as email.

*At this time, Dewberry will not sponsor a new applicant for work authorization.
*Dewberry is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.
*Only recipients of an offer of employment from Dewberry, will be required to submit to a background screening which may include, but is not limited to, employment verification, educational and other credential verification, driving record check, criminal background check, and an investigative consumer report. These screenings will be conducted by Dewberry's background vendor of choice and will be conducted in compliance with all applicable federal, state, and local law.
Notice to Third Party Recruiters: Dewberry only compensates job placement recruiters that have a valid Dewberry-approved written agreement in place for recruiting services. Dewberry does not compensate third party recruiters for unsolicited job placement candidate information.
Program Information
Entry-Level Class Program
As an entry-level hire, you'll be part of a class of peers with 0-1 year of professional experience. Our entry-level program comes together on a regular basis for professional development events and team building activities led by an advisory team to:
  • Form lasting connections with peers in your class.
  • Gain a better understanding of career growth and meaningful opportunities to align with your professional goals.
  • Expand your knowledge of Dewberry and what we do.

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