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Entry Level Customer Support Jobs in Ohio (NOW HIRING)

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Entry-Level Customer Representative

Elyria, OH · On-site

$60K - $70K/yr

The Customer Account Representative plays a key role within a medium-sized customer service team of 6-10 members, providing dedicated account management and support to ensure customer satisfaction.

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Entry Level Customer Support information

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are the most commonly searched types of Customer Support jobs in Ohio?

The most popular types of Customer Support jobs in Ohio are:

What are popular job titles related to Entry Level Customer Support jobs in Ohio?

For Entry Level Customer Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Support jobs in Ohio look for?

The top searched job categories for Entry Level Customer Support jobs in Ohio are:

What cities in Ohio are hiring for Entry Level Customer Support jobs?

Cities in Ohio with the most Entry Level Customer Support job openings:

Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Entry Level Customer Service & Sales

Lamont & Scott Marketing Group

Akron, OH • On-site

Full-time

Re-posted 11 days ago

Job description

Company Description
We are a marketing company that performs outsourced sales and marketing, including corporate promotions on behalf of our clients. What this means is, instead of our clients using their own internal marketing or sales force; they outsource to us and actually hire us to do it for them. They provide the different promotions and services and we are responsible for representing them in local markets.
Job Description
Lamont & Scott Marketing Group is one of the premier marketing and advertising firm in the Akron area. We specialize in gaining a fast, measurable advantage for our clients. We recently signed more major clients in the television entertainment industry! In addition to creating a positive image for our clients, the key to our success and growth is the ability to generate a greater market share for each and every client. In order to deliver results to our clients, we are in need of entry level sales and marketing reps to assist in the sales and marketing we conduct for our clients.
Exposure to the following fields:
  • Marketing and Advertising
  • Promotional Sales
  • Campaign Orientation
  • Client Relations
  • Personnel / Interviewing
  • Face to Face Customer Interaction
  • Development of Marketing Plans
  • In person sales with customers

We need enthusiastic, goal oriented individuals, who want to succeed in a competitive high energy environment.
Our challenge:
We are continuously expanding our client base as well as the number of territories that we are responsible for nationally. We are in need of marketing representatives that can work on site at our promotional events providing direct customer and client support through direct promotional marketing techniques. We bring together diverse individuals who have an array of expertise, skills and potential, that helps us create progressive promotional event solutions for our clients. Lamont & Scott Marketing Group is looking for key individuals to perform sales and marketing presentations to our customers and provide promotional knowledge to our client base.
Qualifications
  • Experience in sales, customer service, retail, and/or marketing
  • Ability To Learn and Apply Marketing/Promotional Strategies•
  • Strong interpersonal skills•
  • Desire for an Entry Level Opportunity with Management Goals

Additional Information
Our compensation includes guaranteed weekly base pay, commission structure, and opportunities for bonuses. We value our cohesive team environment that promotes professional and personal growth.
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