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Entry Level Customer Service Jobs in Rochester, NY

Wegmans Food Markets

Entry Level Manager

Fairport, NY · On-site

$21.75 - $22.50/hr

We're looking for entry-level leaders who are passionate and ready to collaborate, lead, and give ... You will be responsible for leading and developing a team of customer service focused team members ...

Wilkins RV

Entry- Level RV Technician

Churchville, NY · On-site

$18 - $30/hr

RV Service Technician - Entry Level ***On the job training AND certifications, with nearly ... customer service, and a passion for adventure. With seven locations throughout New York State, we ...

Wilkins RV

Entry- Level RV Technician

Churchville, NY · On-site

$18 - $30/hr

RV Service Technician - Entry Level ***On the job training AND certifications, with nearly ... customer service, and a passion for adventure. With seven locations throughout New York State, we ...

Wilkins RV

Entry- Level RV Technician

NY · On-site

$18 - $30/hr

RV Service Technician - Entry Level ***On the job training AND certifications, with nearly ... customer service, and a passion for adventure. With seven locations throughout New York State, we ...

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Entry Level Customer Service information

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How much do entry level customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for entry level customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is an Entry Level Customer Service job?

An Entry Level Customer Service job involves assisting customers with inquiries, complaints, and product or service information. Responsibilities typically include answering phone calls, responding to emails or chats, processing orders, and troubleshooting basic issues. This role requires strong communication, problem-solving, and interpersonal skills. Employers may provide on-the-job training, making it a great starting point for those new to customer service or the workforce.

What are the key skills and qualifications needed to thrive in the Entry Level Customer Service position, and why are they important?

To thrive as an Entry Level Customer Service professional, basic computer literacy, strong verbal and written communication skills, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often beneficial. Patience, problem-solving, and a customer-oriented attitude are standout soft skills for this position. These abilities are important because they enable you to effectively resolve customer inquiries, ensure satisfaction, and contribute to a positive team environment.

What are typical career advancement opportunities for Entry Level Customer Service employees?

Starting as an Entry Level Customer Service representative can open various pathways for career advancement within a company. Many organizations offer clear growth tracks to senior customer service roles, team lead, supervisor, or specialized support positions such as technical support or account management. As you develop your communication and problem-solving skills, you may also have the chance to transition into related fields like sales, training, or quality assurance. Demonstrating initiative, reliability, and a strong understanding of company products and processes can help you progress more quickly in your career.
More about Entry Level Customer Service jobs
What are the most commonly searched types of Customer Service jobs in Rochester, NY? The most popular types of Customer Service jobs in Rochester, NY are:
What are popular job titles related to Entry Level Customer Service jobs in Rochester, NY? For Entry Level Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Service jobs in Rochester, NY look for? The top searched job categories for Entry Level Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Customer Service jobs? Cities near Rochester, NY with the most Entry Level Customer Service job openings:
Entry Level Customer Service jobs near you
Infographic showing various Entry Level Customer Service job openings in Rochester, NY as of May 2026, with employment types broken down into 1% As Needed, 65% Full Time, 29% Part Time, and 5% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.
Customer Advisor 1 - *Daytime Shifts Available*

Customer Advisor 1 - *Daytime Shifts Available*

Delta Sonic

Rochester, NY • On-site

$16.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Delta Sonic rating

7.3

Company rating: 7.3 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

127th of 325 rated vehicle maintenance

Job description

Join Our Award Winning Team!With flexible schedules, team member discounts, scholarship opportunities, and fun recognition programs, Delta Sonic offers a variety of career paths for you to grow with us. Recognized nationally as a Top Place to Work, we take great pride in providing outstanding opportunities and a positive work culture.
Team Members Enjoy:
  • Career opportunities
  • Flexible schedules
  • Team member discounts
  • Scholarship opportunities
  • Competitive benefits package to include, Health, Dental, Vision, Life, and Disability Insurances with 401k, HSA, and FSA
  • A fun, team-oriented culture
  • Equal opportunity employer

Responsibilities:As a front-line representative of the Delta Sonic Team, Customer Advisors are responsible for greeting all customers in a positive, enthusiastic, professional manner while educating them on the large variety of carwash and detail shop services that we offer. These professional services have been expertly crafted to greatly improve our customer's vehicle appearance and enjoyment. This is a fast-paced position that requires the ability to multi-task with a sense of urgency while meeting customer service expectations. Additional responsibilities include, but are not limited to, transacting customer purchases, maintaining proper cash handling procedures, and following all position-specific procedures. Customer Advisors will begin their training in the position of Delta Tech to enhance their product knowledge. The pay rate for the Delta Technician position is $16.50 per hour. Individuals in this position can enjoy working in the carwash and/or detail shop, depending on the location's staffing needs. The pay rate for the Customer Advisor position is $16.50 per hour plus commission.
Requirements:
  • Customer Advisors will be hired into the entry-level position of Delta Technician. The pay rate while working in the Delta Technician position is $16.50. Upon completion and certification of the required training for the Customer Advisor position, the pay rate is $16.50 per hour plus commission.
  • Excellent communication skills and a passion for providing great customer service
  • A competitive drive with a desire to rank amongst the top advisors in the company
  • Unwavering honesty and integrity
  • Courteous and professional demeanor
  • Prior experience in automotive service writing, customer service, and/or sales is preferred
  • Ability to compute basic mathematical calculations
  • Willingness to work in all weather conditions, both indoor and outdoor environments, and extreme temperature conditions
  • Ability to work with a sense of urgency
  • Willingness to adapt easily to change as our products/services/promotions update frequently
  • Ability to stand in an assigned work location, walk, and bend for long periods of time
  • Ability to lift moderate amounts of weight
  • Willingness to work a flexible schedule
  • Effective June 1, 2024, seasonal employment opportunities due to attending school are no longer available. Year-round schedule availability is required to be considered for employment

Delta Sonic participates in the E-Verify Program.
Delta Sonic has been awarded as a Top Place to Work!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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