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Entry Level Computer Support Specialist Jobs in Wisconsin

Lutheran Social Services

WI · Hybrid

$17.50/hr

A Certified Peer Support Specialist is a person who has his/her own lived experience of mental ... Basic computer knowledge and application required. LSS uses Microsoft Office applications.

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Entry Level Computer Support Specialist information

See Wisconsin salary details

$16

$26

$42

How much do entry level computer support specialist jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level computer support specialist in Wisconsin is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $30.10 per hour, depending on experience, location, and employer.

What does an entry level computer support specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level computer support specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

How to get an entry-level computer support specialist job?

To secure an entry-level computer support specialist position, candidates should develop basic technical skills in hardware, software, and operating systems, often through relevant certifications like CompTIA A+. Gaining hands-on experience through internships, volunteering, or personal projects can also improve job prospects. Strong communication skills and familiarity with support tools such as ticketing systems are beneficial for success in this role.

How to get an entry level computer support specialist job with no experience?

To secure an entry-level computer support specialist position with no experience, focus on developing foundational skills such as troubleshooting, hardware and software knowledge, and customer service. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships, volunteering, or personal projects can also be beneficial.
More about Entry Level Computer Support Specialist jobs
What are the most commonly searched types of Computer Support Specialist jobs in Wisconsin? The most popular types of Computer Support Specialist jobs in Wisconsin are:
What are popular job titles related to Entry Level Computer Support Specialist jobs in Wisconsin? For Entry Level Computer Support Specialist jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Support Specialist jobs in Wisconsin look for? The top searched job categories for Entry Level Computer Support Specialist jobs in Wisconsin are:
What cities in Wisconsin are hiring for Entry Level Computer Support Specialist jobs? Cities in Wisconsin with the most Entry Level Computer Support Specialist job openings:
Entry Level Computer Support Specialist jobs near you
Infographic showing various Entry Level Computer Support Specialist job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,935 per year, or $26.9 per hour.

Technical Support Specialist

J. J. Keller & Associates

Neenah, WI • On-site

$22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Requisition #: 20821
Functional Area: Client Service
Employment Type: Full-Time
Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid
Work Hours: M-F 9:30am-6:00pm CST
Position Summary
J. J. Keller is looking for a Technical Support Specialist to join our Technology Solutions team! J. J. Keller was founded over 70 years ago and we provide over 90% of the Fortune 1000 companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance. With over 7 million employers in this country, the need for our solutions is always growing.
The Technical Support Specialist provides high quality support to external and internal clients for cloud-based applications and hardware. This includes assisting clients in the resolution of reported issues, maintaining documentation of all support calls, and providing internal client support as needed.
Why J. J. Keller?
  • Starting pay of $22/hr.
  • 17 days of PTO annually + 8 Paid Company Holidays + 1 Paid Floating Holiday
  • Annual Reviews + Merit Increases + Quarterly Bonus Program
  • New Hire On-the-Job Training
  • Career Growth Opportunities
  • Medical + Dental + Vision Insurance
  • Free Onsite Wellness Clinic for those associates near our corporate office
  • Free onsite fitness center + access to FLEX by Fitness on Demand providing 24/7 access to online workout and wellness programs
  • 401(k) with Employer Match + Company-funded Profit Sharing

Job Responsibilities
  • Provides client support for any Technology Solutions products/services via phone, email, chat, etc. Meets department metrics for number of calls, resolution time etc.
  • Provides guidance to customers on the use of software applications and hardware devices.
  • Independently analyzes and resolves support issues in line with knowledge level. Follows proper troubleshooting steps, asks clarifying questions, and discovers underlying causes of issue.
  • Follows escalation procedures to provide a seamless customer experience and allows the team to effectively resolve customer inquiries.
  • Tracks all client interactions including contacts, suggestions and resolution to issues in tracking software.

Qualifications
Education and Experience
  • High School Graduate or General Education Degree (GED).
  • 1+ year of customer service experience, preferably in a high-volume, service environment.
  • Experience supporting mobile applications or cloud-based applications a plus.
  • Ability to learn and utilize a variety of software applications.
  • Experience with smartphone applications.
  • Strong technical aptitude and interest.

Other Requirements:
  • Proficient in the use of a PC and able to flow seamlessly between multiple systems and applications.
  • Ability to utilize a variety of applications and connected devices.
  • Commitment to providing outstanding client service.
  • Quality minded and detail oriented.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving skills.
  • Professional communication skills in a variety of channels such as phone, email, chatrooms, etc.
  • Empathy and de-escalation skills.

Physical Requirements
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.
We Protect People & The Businesses They Run™
Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.
J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.
J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.
J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.
J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.
2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.
If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Programand you will earn a cash payment if your referral is hired.
J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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