Entry Level Case Manager Jobs in Delaware (NOW HIRING)

Introduction
Family Court's mission is to provide equal access to justice for the families and children under its jurisdiction in a manner that is fair and efficient and that maintains the public's trust and confidence in an independent and accountable judiciary.
We strive each day to build an atmosphere that ensures all members of the public are treated with courtesy, dignity, and respect. We strive to have the same environment for our staff and value a diverse workforce.
We offer career opportunities that make a difference in people's lives every day. Come join our team where our goal is to operate Family Court through great staff across the state.
Summary Statement
Employees in this class series manage judicial case flow, including coordinating multiple legal events, processes, resources, and case-related activities to ensure the timely and efficient progression of cases through the assigned Delaware court. Work involves interpreting and explaining court and related processes and procedures and managing a variety of legal/court case documents and records.
Employees apply case flow and caseload management principles, practices, methods, and techniques to guide cases through the various stages of the legal process. The role requires advanced, specialized knowledge and understanding of the assigned court's cases, processes, procedures, operations, and jurisdiction to independently carry out daily case management responsibilities and resolve issues. Employees serve as a resource on procedural matters, helping to ensure cases are processed accurately, consistently, and efficiently. Judicial Case Managers regularly interact with the public, often in sensitive, confidential, and complex situations without providing legal advice. As a result, work requires professionalism, tact, discretion, sound judgement, and strong commitment to customer service when providing information, assistance, and support to court users and stakeholders.
As a result, work performed has a direct impact on the public's experience with the justice system and contributes to the overall effectiveness of court operations, programs, and services. The quality and timeliness of case management activities support administrative and judicial proceedings and may affect related legal processes, rulings, decisions, and case outcomes.
Career Ladder
This is the entry level of caseload management work learning the legal processes and procedures and case management functions while performing the full range of case management activities.
Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.
JUDICIAL CASE MANAGER

• Assesses case filings to determine placement in case track/program or recommends referral to alternative case tracks.

• Serves as a liaison with internal and external stakeholders, judicial officers, court users, justice partners, and members of the public to coordinate various activities, respond to inquiries, and explain court case processes and procedures.

• Creates and maintains case files ensuring that the files are accurate and complete.

• Monitors and coordinates case activity through multiple legal events and processes, tracks case events/status, anticipates case flow problems and causes for delay, and initiates appropriate action to expedite cases effectively and efficiently including contacting participants to resolve issues that inhibit case flow.

• Researches case files, records, and other sources of information, and coordinates with internal/external resources, to ensure accuracy of case data, resolve issues or complaints, and prepare and issue court documents.

• Coordinates case activity and events with judicial officers, attorneys, law enforcement agencies, and litigants.

• Advises judicial officers regarding various case events that ultimately lead to final case disposition.

• Establishes and maintains contacts with the legal community, other agencies and courts/units, both internally and externally, to ensure case flow is expedited.

• Attends court proceedings which may include annotating on court worksheets, creating automated sentence orders, facilitating data entry, swearing in witnesses, and marking evidence.

• Uses automated information systems and computer software to enter, update, modify, delete, retrieve and report on data.

• Arranges delivery for legal paperwork and/or other correspondence.

• May manage court calendars or other schedules including duties such as scheduling within guidelines, coordinating parties, rescheduling, and generating notices.

• Performs other related duties as required.

Job Requirements
JOB REQUIREMENTS for Judicial Case Manager I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Six months' experience in managing cases as they move through the legal process.

• Six months' experience in applying laws, rules, regulations, standards, policies and procedures.

• Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

• Knowledge of narrative report writing.

Conditions of Hire
Applicants must be legally authorized to work in the United States.
The State of Delaware participates in E-Verify and will provide the federal government with your form I-9 information to confirm you are authorized to work in the U.S.
This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.
Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
Benefits
To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/
Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov.
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.