Utilization Case Manager Jobs in Delaware (NOW HIRING)

Are you passionate about supporting individuals on their journey toward recovery and independent living? Do you believe that every person deserves the opportunity to live a meaningful life in their community?

We are seeking a compassionate and dedicated Case Manager to join our Residential Services team. In this role, you will use Psychiatric Rehabilitation principles to help residents build skills, achieve personal goals, strengthen natural supports, and improve their overall quality of life.

As a Case Manager, you will serve as a trusted partner, advocate, and recovery coach while helping individuals navigate challenges and celebrate successes. If you are committed to person-centered care and empowering others, we encourage you to apply.

Under the supervision of the Resident Manager, the Case Manager is responsible for supporting residents through a recovery-oriented, Psychiatric Rehabilitation approach. The Case Manager promotes recovery, community integration, wellness, and independence by collaborating with residents, family members, treatment providers, and community resources.

This position helps create a safe, supportive, and empowering residential environment where individuals can develop life skills, strengthen natural supports, and work toward their personal recovery goals. The Case Manager also serves as a resource to team members by supporting the implementation of Psychiatric Rehabilitation principles and practices.

• Utilize Psychiatric Rehabilitation principles to promote recovery, personal growth, and community integration.
• Assist residents in identifying, developing, and achieving individualized recovery goals.
• Support residents in maintaining and improving their physical, emotional, and mental well-being.
• Encourage active participation in individualized recovery planning and treatment activities.
• Foster independence, self-confidence, and personal responsibility.

• Build trusting, supportive, and professional relationships with residents.
• Provide encouragement, emotional support, and guidance while maintaining appropriate professional boundaries.
• Assist residents in navigating daily challenges and achieving personal milestones.
• Support residents in developing healthy coping skills and problem-solving strategies.
• Promote participation in meaningful community, social, educational, and recreational activities.

• Educate and support residents in developing Independent Activities of Daily Living (IADLs), including:
  • Household management
  • Meal planning and preparation
  • Personal organization
  • Budgeting and money management
  • Scheduling and appointment management
  • Community navigation and resource utilization
• Support residents in building skills necessary for successful independent living.

• Encourage and model self-advocacy and personal empowerment.
• Assist residents in accessing community resources, services, and supports.
• Advocate for resident rights, choices, and recovery goals.
• Support the development of natural support systems and community connections.

• Maintain a safe, welcoming, and recovery-focused living environment.
• Assist with light housekeeping duties as needed to support a clean and healthy home.
• Promote a collaborative and respectful atmosphere within the residence.
• Monitor the residential environment and report safety or maintenance concerns as appropriate.

• Collaborate with residents, treatment providers, family members, and community partners to coordinate support services.
• Participate in team meetings, case reviews, and treatment planning activities.
• Maintain accurate, timely, and confidential documentation in accordance with organizational policies.
• Support team members in understanding and implementing Psychiatric Rehabilitation practices.

• Follow all operational procedures and organizational policies.
• Attend required trainings, meetings, and professional development activities.
• Perform additional duties as assigned by leadership to support program operations and resident success.

• Bachelor's Degree in a Human Services discipline, including:
  • Human Services
  • Social Work
  • Psychology
  • Counseling
  • Sociology
  • Behavioral Health
  • Related field
• Valid Driver's License with an acceptable driving record.
• Strong interpersonal and communication skills.
• Commitment to person-centered, recovery-oriented services.

• Experience working with individuals experiencing mental health challenges.
• Knowledge of Psychiatric Rehabilitation principles and recovery-oriented practices.
• Experience in residential or community-based behavioral health services.

Ability to support individuals in achieving recovery, wellness, and community integration.

Ability to establish trusting, respectful, and professional relationships with residents and stakeholders.

Commitment to promoting self-determination, independence, and resident choice.

Strong verbal and written communication skills with diverse populations.

Ability to work effectively with interdisciplinary teams, families, and community partners.

Ability to assess situations, identify needs, and implement appropriate supports and interventions.

Ability to maintain accurate records, manage competing priorities, and meet deadlines.

This position may involve work in residential, office, and community settings and may include exposure to:

• Dust, fumes, and airborne particles
• Extreme heat or cold
• Wet or humid conditions
• Loud noise levels
• Confined spaces
• Mechanical, chemical, electrical, and burn hazards

Travel within the community may be required to support resident needs and program activities.

This position requires:

• Exerting up to 50 pounds of force occasionally
• Exerting up to 20 pounds of force frequently
• Exerting up to 10 pounds of force consistently

The employee must be able to:

• Sit or stand for extended periods
• Walk frequently throughout residential and community environments
• Use hands and fingers to handle and operate equipment and materials
• Climb stairs and ladders as needed
• Communicate effectively through speaking and listening
• Visually assess environments, documentation, and resident needs
• Push and pull materials or equipment
• Reach above and below shoulder level
• Kneel, stoop, crouch, and crawl when necessary

At RHD, we believe recovery is possible and that every person deserves the opportunity to live a fulfilling life in the community of their choice. As a Case Manager, you'll be part of a dedicated team that values compassion, respect, collaboration, and empowerment.

If you're looking for a rewarding career where you can make a meaningful difference every day, we invite you to join us.

Apply today and help individuals build the skills, confidence, and support systems needed to thrive.