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Entry Level Bilingual Customer Service Jobs (NOW HIRING)

The Ōnin Group

Bilingual Customer Service

Houston, TX · On-site

$19 - $20/hr

Bilingual Customer Service * Answering phone calls * Processing customer orders * Generating paperwork * Checking orders for special requests * Providing timely responses to inquiries Skills and ...

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Entry Level Bilingual Customer Service information

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How much do entry level bilingual customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for entry level bilingual customer service in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Bilingual Customer Service vs Entry Level Customer Support Specialist?

AspectEntry Level Bilingual Customer ServiceEntry Level Customer Support Specialist
CredentialsHigh school diploma or equivalent; bilingual proficiencyHigh school diploma or equivalent; basic technical skills
Work EnvironmentCall centers, retail, service industriesCall centers, tech companies, retail
Employer & Industry UsageCustomer service departments across various industriesTechnical support, product assistance roles
Search & Comparison IntentUnderstanding bilingual roles in customer serviceTechnical or product support roles for entry level

Entry Level Bilingual Customer Service focuses on assisting customers in multiple languages, often in call centers or retail settings. Entry Level Customer Support Specialist may involve technical support or product assistance, sometimes requiring basic technical knowledge. Both roles serve customer needs but differ in language requirements and technical focus.

What is an entry level bilingual customer service?

An entry level bilingual customer service role involves assisting customers in two languages, often via phone, email, or chat, to resolve issues and provide information. These positions typically require good communication skills, basic computer knowledge, and may involve training on customer service tools or software.
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Entry Level Bilingual Customer Service jobs near you

Bilingual Customer Service Agent (Tolling)

Bilingual Call Center Positions

Carrollton, TX • On-site

$15 - $18.75/hr

Other

Posted 10 days ago

Job description

Bilingual Customer Service Agents

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a great communicator who enjoys helping others and solving problems? We're hiring Bilingual Customer Service Agents to join our on-site team and support inbound customer service operations. In this role, you'll assist callers with inquiries, resolve disputes, process payments, and provide accurate information in a professional and courteous manner.

This is an entry-level, on-site position with paid training, full benefits, and opportunities for advancement. If you're reliable, eager to learn, and ready to grow your career in a supportive environment, we want to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

  • Handle inbound and outbound customer contacts in a timely and professional manner
  • Listen actively to understand customer needs and resolve issues effectively
  • Research internal systems to locate missing information and coordinate with other departments as needed
  • Follow client-specific processes and maintain a courteous, professional tone
  • Use technology and tools to manage customer accounts and process claims
  • Accurately document all customer interactions in the appropriate systems
  • Follow all required scripts, policies, and confidentiality protocols
  • Escalate complex issues to the appropriate team or manager
  • Ensure first-call resolution through effective problem-solving
  • Stay current on program updates by attending training and reviewing materials
  • Meet all attendance and schedule requirements

Qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Strong written and verbal communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual with strong time management skills
  • Skilled in problem-solving, conflict resolution, and customer empathy
  • Able to multi-task, stay organized, and work independently
  • Team-oriented with a strong customer-first mindset
  • Comfortable in a fast-paced, dynamic environment

Preferred (Not Required):

  • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
  • Experience working on state or federal programs

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Apply