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Interior Logic Group

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Bilingual Customer Service Coordinator

Minneapolis, MN · On-site

$18/hr

Crew2's Bilingual Customer Service Coordinator (English/Spanish) is responsible for creating a quality customer service experience by interacting with customers in an inbound and outbound call center ...

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How much do bilingual customer service coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for bilingual customer service coordinator in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What is the difference between Bilingual Customer Service Coordinator vs Customer Support Specialist?

AspectBilingual Customer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; bilingual proficiencyHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, corporate offices, retailCall centers, online support, retail
Industry UsageCommon in retail, healthcare, financeWidespread across various industries
Search IntentCompare bilingual roles, customer service dutiesGeneral customer support roles, troubleshooting

The Bilingual Customer Service Coordinator primarily handles customer interactions in two languages, often coordinating support efforts and ensuring communication clarity. The Customer Support Specialist focuses on resolving customer issues, providing product or service assistance, usually in one language. While both roles require strong communication skills, the bilingual aspect distinguishes the coordinator's role in multilingual environments.

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Bilingual Customer Service Coordinator jobs near you

Bilingual Customer Service Coordinator

Interior Logic Group

Minneapolis, MN • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

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Interior Logic Group rating

7.4

Company rating: 7.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

17th of 55 rated home improvement suppliers and fitters

Job description

Crew2's Bilingual Customer Service Coordinator (English/Spanish) is responsible for creating a quality customer service experience by interacting with customers in an inbound and outbound call center environment. These duties include, but are not limited to, scheduling, handling customer inquiries, providing updates, making appointments, resolving issues, and maintaining a database. This position may include developing and qualifying sales leads.  The customer service coordinator is responsible for ensuring complete customer satisfaction and helping to maintain a Voice of the Customer quality score.


Primary Job Functions:

Customer Experience:

  • Fields customer questions and concerns in a professional manner utilizing all resources available
  • Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented
  • Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
  • Provides customers with production and service information
  • Schedules customer installations according to established processes
  • Makes post-installation follow up calls ensuring the installation experience was one that delights customers
  • Routes customer calls to appropriate department or resource
  • Keeps informed of new processes and policies


 Product Sales:

  • Fields customer service inquires in a professional manner and determines customer requirements and expectations
  • Develops, qualifies, and effectively promotes products and services
  • Illustrates knowledge of features and benefits of various Crew2 programs
  • Presents pricing, credit, and terms information in accordance with standard procedures
  • Creates a positive customer experience to help generate sales and repeat business


Maintains complete and accurate records:

  • Processes customer information accurately and according to process
  • Uses available tools for monitoring and tracking information


Contact Center Team Partnership:

  • Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their best


Requirements:

  • High school diploma or GED
  • Problem resolution skills and strong customer service skills
  • Detail oriented with high level of accuracy
  • Team player with the ability to multitask
  • Experienced in Microsoft applications
  • Excellent oral and written communication skills
  • Call or contact center experience is preferred


Position offers full time hours at $18/hr.

Company Description

We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.

What Interior Logic Group employees say

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