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Bilingual Customer Service Manager Jobs (NOW HIRING)

T-Cetra

BILINGUAL CSR

Dublin, OH · On-site

$14.75 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

BILINGUAL CSR 12pm-9pm Shift: 12pm - 9pm Days Off: Sunday & Wednesday Location: Remote with initial ... Customer Service Manager We're constantly developing new and creative ways to solve the industry ...

Aston Carter

Bilingual Customer Service

Downers Grove, IL · Hybrid

$15.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a portfolio of approximately 400 active business-to-business accounts with a total value ... customer service, billing, accounts payable, or related experience. * Bilingual communication ...

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How much do bilingual customer service manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for bilingual customer service manager in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a bilingual customer service manager?

To thrive as a Bilingual Customer Service Manager, you need excellent proficiency in at least two languages, strong leadership abilities, and experience in customer service management. Familiarity with CRM platforms, call center software, and quality assurance tools is typically required, along with certifications such as Six Sigma or customer service management credentials. Outstanding interpersonal skills, problem-solving abilities, and cultural sensitivity are vital soft skills for building rapport and leading diverse teams. These skills and qualifications are crucial for ensuring effective communication, high customer satisfaction, and efficient team operations in multilingual environments.

What does a bilingual customer service manager do?

A Bilingual Customer Service Manager oversees customer service teams and ensures effective communication with clients in multiple languages. They handle customer inquiries, resolve issues, and implement service policies while bridging language and cultural gaps. Their role often includes training staff, monitoring performance, and improving customer satisfaction for diverse customer bases. This position is crucial for companies serving clients who speak different languages, as it helps enhance service quality and build strong relationships.

What is the difference between Bilingual Customer Service Manager vs Customer Service Supervisor?

AspectBilingual Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; often a bachelor's degree; bilingual proficiencyHigh school diploma or equivalent; leadership experience; bilingual skills often preferred
Work EnvironmentCall centers, corporate offices, retail settingsCustomer service departments, retail stores, call centers
Employer & Industry UsageUsed across industries requiring bilingual support, including retail, healthcare, and techCommon in retail, hospitality, and service industries

The Bilingual Customer Service Manager oversees customer service teams, manages operations, and ensures quality support, often requiring leadership skills and bilingual proficiency. The Customer Service Supervisor typically supervises daily team activities, handles escalations, and reports to management. While both roles require bilingual skills and customer service experience, the manager has broader responsibilities including strategic planning and team development.

What cities are hiring for Bilingual Customer Service Manager jobs?

Cities with the most Bilingual Customer Service Manager job openings:

What are the most commonly searched types of Bilingual Customer Service jobs?

The most popular types of Bilingual Customer Service jobs are:

What states have the most Bilingual Customer Service Manager jobs?

States with the most job openings for Bilingual Customer Service Manager jobs include:

Bilingual Customer Service Manager jobs near you
Infographic showing various Bilingual Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

BILINGUAL CSR

T-Cetra

Dublin, OH • On-site

$14.75 - $18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

BILINGUAL CSR 12pm-9pm
Shift: 12pm - 9pm
Days Off: Sunday & Wednesday
Location: Remote with initial training in Dublin, Ohio
Full-time, Hourly
Department: OPS
Reports to: Customer Service Manager
We're constantly developing new and creative ways to solve the industry's most complex problems. Our enterprise software solutions run the gamut of Information Technology Services-from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today!
We are looking for a Bilingual Customer Service Representative to join our Customer Service Team. The Bilingual CSR will have the opportunity to provide technical assistance to T-CETRA merchants and respond to merchant needs in a professional and friendly manner. The schedule for this job is 12pm - 9pm, M, Tu, Th, Fr, Sa with days off Wednesday & Sunday.
Responsibilities:
Respond to Customer calls in both English and Spanish languages and help with issues related to:
  • Activation of SIM cards
  • Complete port-in activations
  • Explaining activation issues, transactions, and terms
  • Contact carriers to resolve activation issues or verify activations
  • Develop and maintain a good relationship with merchants, Master Agents, and Employees
  • All other duties as assigned
Experience/Skills Required:
  • Fluent in both Spanish and English
  • Ability to multi-task and work under pressure
  • Strong technical and computer skills
  • Pleasant attitude, treat customers in a friendly and courteous manner
  • Patient and passionate personality
  • Communication skills
  • Ability to work in a fast-paced environment
  • High School Diploma
  • College coursework a plus
Why Should You Apply?
  • Paid Time Off
  • Up to $300 monthly bonus
  • Comprehensive Medical, Vision and Dental
  • Matching 401k up to 4%
  • FMLA and Life Insurance
  • Tuition Reimbursement
  • Wellness Program
  • Employee Growth and Development Reimbursement Program
  • Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
  • Beautiful nearby walking paths and park
  • Fun, value centered work atmosphere
  • Flexible work environment

T-CETRA provides employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity, marital status, age, genetic information, disability, veteran-status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within T-CETRA. To create a safe and positive environment for employees, all applicants must perform a pre-employment drug screen and background check.

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