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Bilingual Customer Service Manager Jobs (NOW HIRING)

BCForward

Bilingual CSR

Texas City, TX · On-site

$14 - $14.50/hr

Bilingual CSR - Remote Job Location: Remote Duration: Temp - 6 months Pay Range: $13.5/hr to $14.5/hr (W2) Must be available to work Monday through Friday, with shifts ranging between 6:00 a.m. and 9 ...

Clearstream

Bilingual Customer Service Rep

Dallas, TX · On-site

$15.25 - $19.25/hr

... management. - Upon completion of training should have a thorough knowledge of rental agreements, merchandise, and customer relations. REQUIREMENTS -Fluent in both written and spoken English and ...

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How much do bilingual customer service manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for bilingual customer service manager in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What does a bilingual customer service manager do?

A Bilingual Customer Service Manager oversees customer service teams and ensures effective communication with clients in multiple languages. They handle customer inquiries, resolve issues, and implement service policies while bridging language and cultural gaps. Their role often includes training staff, monitoring performance, and improving customer satisfaction for diverse customer bases. This position is crucial for companies serving clients who speak different languages, as it helps enhance service quality and build strong relationships.

What are the key skills and qualifications needed to thrive as a bilingual customer service manager?

To thrive as a Bilingual Customer Service Manager, you need excellent proficiency in at least two languages, strong leadership abilities, and experience in customer service management. Familiarity with CRM platforms, call center software, and quality assurance tools is typically required, along with certifications such as Six Sigma or customer service management credentials. Outstanding interpersonal skills, problem-solving abilities, and cultural sensitivity are vital soft skills for building rapport and leading diverse teams. These skills and qualifications are crucial for ensuring effective communication, high customer satisfaction, and efficient team operations in multilingual environments.

What is the difference between Bilingual Customer Service Manager vs Customer Service Supervisor?

AspectBilingual Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; often a bachelor's degree; bilingual proficiencyHigh school diploma or equivalent; leadership experience; bilingual skills often preferred
Work EnvironmentCall centers, corporate offices, retail settingsCustomer service departments, retail stores, call centers
Employer & Industry UsageUsed across industries requiring bilingual support, including retail, healthcare, and techCommon in retail, hospitality, and service industries

The Bilingual Customer Service Manager oversees customer service teams, manages operations, and ensures quality support, often requiring leadership skills and bilingual proficiency. The Customer Service Supervisor typically supervises daily team activities, handles escalations, and reports to management. While both roles require bilingual skills and customer service experience, the manager has broader responsibilities including strategic planning and team development.

What cities are hiring for Bilingual Customer Service Manager jobs?

Cities with the most Bilingual Customer Service Manager job openings:

What are the most commonly searched types of Bilingual Customer Service jobs?

The most popular types of Bilingual Customer Service jobs are:

What states have the most Bilingual Customer Service Manager jobs?

States with the most job openings for Bilingual Customer Service Manager jobs include:

Bilingual Customer Service Manager jobs near you
Infographic showing various Bilingual Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Customer Service Representative

Datamark, Inc.

El Paso, TX

$14/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Bilingual Customer Service Representative

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Bilingual Customer Service Representative and contribute your expertise in a role where your impact truly matters!

As a Bilingual Customer Service Representative, you will be the first point of contact for residents seeking information and assistance with essential city services. You will directly contribute to the smooth operation of our vibrant community by ensuring residents receive accurate and timely support.

What You'll Do:

  • Assist residents by providing information and resolving inquiries related to non-emergency municipal services.
  • Handle service requests for public works, sanitation, code enforcement, and other essential city services.
  • Accurately log and track service requests to ensure timely resolutions as a Bilingual Customer Service Representative
  • Collaborate with city departments to address and resolve community concerns.
  • Maintain a high level of professionalism and provide excellent customer service in every interaction as a Bilingual Customer Service Representative

What We're Looking For:

  • Strong communication and interpersonal skills.
  • Ability to multitask in a fast-paced environment.
  • Excellent problem-solving skills and attention to detail.
  • Proficiency with computer systems and software applications.
  • Bilingual in English and Spanish

Why Join Us?

  • Extensive Training: We set you up for success with comprehensive training.
  • Growth Opportunities: Build a rewarding career in a collaborative and supportive environment.
  • Make a Difference: Your work will directly benefit the El Paso community.

Requirements

  • High School Diploma or equivalent
  • At least 1 year of experience in a call center environment or 2 years customer service experience
  • Must be a U.S. Citizen
  • Fluent in English and Spanish is required (read, write, and speak).

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (PTO & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • In-house gym
  • $14.00 per hour

Apply