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Bilingual Customer Service Manager Jobs (NOW HIRING)

ULINE

Customer Service Team Lead - Bilingual

Kenosha, WI · On-site

$33 - $38/hr

Customer Service Team Lead - Bilingual Pay from $33 to $38 per hour with significant growth and ... Provide feedback to management on processes improvements that increase efficiency and customer ...

Perun HR

Bilingual French Customer Service Rep - Remote

$15.75 - $20/hr

Bilingual French Customer Service Rep - Remote Eden Prairie, MN, United States About the Job Bilingual French Customer Service Rep - Remote JOB SUMMARY The French Bilingual Customer Service ...

SFI Arizona

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Bilingual Customer Service - Manufacturing

Surprise, AZ · On-site

$21/hr

The Customer Service Representative primarily focuses on managing the entire order fulfillment ... Bilingual is MUST * Ability to respond to customers via email. * Must be able to read, write and ...

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How much do bilingual customer service manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for bilingual customer service manager in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a bilingual customer service manager?

To thrive as a Bilingual Customer Service Manager, you need excellent proficiency in at least two languages, strong leadership abilities, and experience in customer service management. Familiarity with CRM platforms, call center software, and quality assurance tools is typically required, along with certifications such as Six Sigma or customer service management credentials. Outstanding interpersonal skills, problem-solving abilities, and cultural sensitivity are vital soft skills for building rapport and leading diverse teams. These skills and qualifications are crucial for ensuring effective communication, high customer satisfaction, and efficient team operations in multilingual environments.

What does a bilingual customer service manager do?

A Bilingual Customer Service Manager oversees customer service teams and ensures effective communication with clients in multiple languages. They handle customer inquiries, resolve issues, and implement service policies while bridging language and cultural gaps. Their role often includes training staff, monitoring performance, and improving customer satisfaction for diverse customer bases. This position is crucial for companies serving clients who speak different languages, as it helps enhance service quality and build strong relationships.

What is the difference between Bilingual Customer Service Manager vs Customer Service Supervisor?

AspectBilingual Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; often a bachelor's degree; bilingual proficiencyHigh school diploma or equivalent; leadership experience; bilingual skills often preferred
Work EnvironmentCall centers, corporate offices, retail settingsCustomer service departments, retail stores, call centers
Employer & Industry UsageUsed across industries requiring bilingual support, including retail, healthcare, and techCommon in retail, hospitality, and service industries

The Bilingual Customer Service Manager oversees customer service teams, manages operations, and ensures quality support, often requiring leadership skills and bilingual proficiency. The Customer Service Supervisor typically supervises daily team activities, handles escalations, and reports to management. While both roles require bilingual skills and customer service experience, the manager has broader responsibilities including strategic planning and team development.

What cities are hiring for Bilingual Customer Service Manager jobs? Cities with the most Bilingual Customer Service Manager job openings:
What are the most commonly searched types of Bilingual Customer Service jobs? The most popular types of Bilingual Customer Service jobs are:
What states have the most Bilingual Customer Service Manager jobs? States with the most job openings for Bilingual Customer Service Manager jobs include:
Bilingual Customer Service Manager jobs near you
Infographic showing various Bilingual Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Customer Service Representative / Bilingual CSR

PSG Global Solutions

Folsom, CA

$16.50 - $20.75/hr

Full-time

Re-posted 9 days ago

Job description

Company Description

Back in 1960, the world of Randstad was no more than one old bicycle, two student rooms and 500 Dutch guilders. But Frits Goldschmeding (founder) and Ger Daleboudt had big plans. They believed that the labor market could be different and better - more flexible - and that temporary labor was the means to achieving that. Their dream became a reality. Within ten years, Randstad had established branches in four countries, and has now become one of the most recognized recruitment agencies in the world.

Sound corporate governance is a key component of Randstad's culture, behavior and management and is consistent with its core values. Randstad's corporate governance is supported by a strong focus on integrity, transparency and clear and timely communication. The business processes throughout the organization incorporate transparency for both external reporting and the management of activities around the world. Good governance and proper supervision are important prerequisites for generating and maintaining trust in Randstad and its management.


Job Description

Are you an experienced Customer Service Representative that is looking to advance your career in a company where you can have job security and great work-life balance? If you say yes to all, then this position is for you! 

I would like to speak with you more about your recent experience as well as the position I have available within your area. Kindly check the Job Description below and contact me today at your earliest convenience. This position may be filled quickly.

  • Responds to customer phone inquiries in a prompt, courteous and concise manner
  • Provides callers with an unbiased information to assist customers with application and eligibility requirements
  •  Accesses, reads, and interprets customers and provider data elements within customer's application
  • Performs accurately all data entry functions to reflect customer activity/transactions
  • Answers customer questions and assists in problem resolution
  • Assists customers in the enrollment process
  • Documents all customer encounters in clear and concise logs


Qualifications
  • HS Diploma / GED
  • 2+ years of Customer Service / Healthcare call center experience
  • Bilingual (Spanish, Russian Arabic, Farsi, Korean, Mandarin, Cantonese, Cambodian)
  • Proficient in using MS Office Applications
Additional Information

Shift:

  • 7am-3pm or 8am-4pm (Ideally, M-F)

If you're interested, kindly send your most updated resume to Shara Bonifacio today for immediate consideration. Interviews are happening this week.

Apply